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16 Cards in this Set
- Front
- Back
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Nature of communication |
Involves at least two people It is a two way process Purpose is to create understand and respond Forms of communication verbal or written, formal or informal. Scope of communication provides relationship Communication is a dynamic process Communication is much more than words also involves ideas and emotions Communication is a goal oriented process |
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What is the need communication? |
Growth in the size of business organization Advance technology Trade union movement Human relations Public relations |
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Communication process |
Sender (encoder) Noise Feedback loop Receiver (decoder) Experience Attitudes Skills Perceptions |
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Process of communication |
Process of interrelation between several components Sender Ideation Message Encoding Transmission Receiver Decoding Behaviour feedback |
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Formal channels of communication |
Downward communication Upward communication Horizontal communication Diagonal communication |
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Types of grapevine How can it be used effectively |
Single strand chain Gossip chain Probability chain chain Cluster chain |
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Socio psychological barriers to communication |
Individual difference Difference in interest Division of people Difference of view points Lack of planning Cultural barriers Emotions Poor retention Poor listening |
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Organizational barriers |
Hierarchial distance Diversion Coloring Status barriers Goal conflicts Filtering Insufficient period for adjusting |
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Semantic barriers |
Words with different meanings Denotations and connotations Offensive style of communication Wrong assumptions Selective perception |
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Mechanical barriers |
Information overload Loss of transmission |
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Interdepartmental communication |
communication between members of various departments Planning Organising Staffing Directing Contributing |
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Advantages of interdepartmental communication |
It helps in achieving the objectives of the organization It helps in bringing out Harmony in the oranganisational functional It helps avoid Unnecessary conflict Time delays Poor performance |
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Advantages of written communication |
Permanent record Precise and accurate Legal evidence Wide coverage Easy to understand Suitable and lengthy message Aids control |
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Disadvantages of written communication |
Time consuming Rigid Costly Lack of secrecy Delayed feedback Increase in workload |
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Advantages of para language |
It aids verbal communication. Verbal communication is incomplete without it One can easily judge the speakers background from the way they speak Indicates the speakers position in the hierachical structure of the business It can be improved by listening to good speakers |
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Disadvantages of para language |
1. Para language cannot be fully relied upon as it is only a like language. 2. Listener has to be open minded otherwise the Para language may prejudice him. 3. Para language can thus be misleading or misguiding. 4. It requires extra care to get the exact content of the language. 5. Due to speaker’s belonging to different speech community it is difficult to achieve uniformity. |
