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42 Cards in this Set
- Front
- Back
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Chat is a channel |
How a message is sent - via email, text, person, letter, ect. |
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What is communication noise? |
Any distraction from the communication itself |
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THree parts of the writing process are? |
1. Prewriting (analyzing) 2. writing (research) 3. Revising (revise proofread) |
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To become an active listener you must first do what? |
recognize barriers |
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How to build powerful listening skills? |
Stop talking control your surroundings Keep an open mind listen for main points listen between the lines provide feedback |
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Types of nonverbal communication (3)? |
1. Body language 2. time space territory 3. appearance |
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Communication in low context cultures? |
over explain and give details about things.
tend to be more logical, analytical, and action oriented - north american, scandinavia, germany |
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Communication in high context cultures? |
assume that their audience know what the context is. more intuitive and contemplative
-China, japan, arab countries |
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Tips for improving intercultural communication? |
Use simple english Speak slowly encourage feedback check frequently for comprehension smile when appropriate follow up in writing |
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Analyzing purpose in a business message means to do what? (2 things) |
1. why am i sending this message 2. what do i hope to achieve |
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what are the 4 steps of a persuasive message? |
1. Capture readers attention 2. Building interest 3. Reduce resistance 4. Motivate action |
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What is reducing resistance? |
anticipate objections and offer counter arguments |
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What is direct strategy? |
Main point comes first
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When do you use direct strategy? and why? |
-Important business matters Straightforward easy to understand saves time prepares them prevents frustration
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What is indirect strategy? |
Main idea comes later |
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When do you use indirect strategy and why? |
negative messages respects feelings reject emails encourages fair reason reduces negative reaction |
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What do you do before you write a message? |
analyze the purpose of your message! |
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In writing memos or emails what should you NOT do? |
write flabby expressions lead ins (uneccesary introductions) drop fillers don't state the obvious |
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What is parallelism? |
Uniform, clear to read, easy understanding |
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What is a modifier? |
Confusing not clear, the opposite of parallel. |
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Tips for writing an effective email is what? (4) |
1. Try composing offline 2. Get the address right 3. avoid misleading subject lines 4. Apply the top of the screen test
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What is the top of the screen test? |
When someone opens the email, will they see what is most significant (your subject line and first paragraph?) |
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What should your email consist of? (4) |
Subject line opening body closing |
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Effective subject lines in emails should be what? |
informative - summarizes central idea |
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tips for effective greeting is what? |
begin friendly short cue marking the beginning of message
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why use netiquette? |
Never send blank copies use capital letters only for emphasis or for titles don't forward without permission |
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what is AIDA for sales message? |
Attention Interest Desire Action |
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Emotional Vs. Rational |
Rational is associated with reason and intelect and emotional is ego, and feelings. |
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What should you include in all positive business letters, direct requests, direct replies and direct claims? (3) |
Opening Body Closing
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Emails are used for ___________ communication within a company. |
internal |
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LEtters are used for ______________ a vital paper based ______________ communication |
External |
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Business letters are used when? |
A permanent record is required confidentiality is paramount formality and sensitivity |
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In an opening you should what? |
Capture readers attention |
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in the body you should do what? |
Reveal main idea |
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in the closing you should do what? |
end email with action , deadlines and summary of message and positive closing thought. |
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What does audience oriented mean in business writing? |
Who is my audience? |
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What does audience mean in economical writing? |
What are the demographics, culture
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How can you put emphasis on ideas? |
arrangement of space color font ivid words columns bullets |
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How do de-emphasize an email? |
Use general words
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what is active voice? |
the subject is the doer The manager hired jake |
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what is passive voice? |
The subject is acted upon Jake was hired by the manager |
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What are fillers? |
There is, are, it is, was... |
