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49 Cards in this Set

  • Front
  • Back
Stakeholders
Groups affected in some way by the company's actions.In
Internal communication
When you exchange information with people inside your organization
External communication
When you exchange information with people outside your organization
Formal communication network
Ideas and information flow along the lines of command in your company's organization structure
Downward flow
communication from executives to employees
Upward flow
Communication flows from employees to executives.
Horizontal flow
Lateral communication that flows between departments to help employees share information
The Communication Process
1. The sender has an idea
2. The sender encodes the idea
3. The sender transmits the message
4. The receiver gets the message
5. The receiver decodes the message
6. The receiver sends feedback
Knowledge workers
Employees at all levels of the organization who specialize in acquiring, processing, and communicating information.
Corporate culture
the mix of values, traditions, and habits that give a company its atmosphere and personality.
Communication barriers
Distractions, Information overload, perceptual differences, language differences, restrictive environments, and deceptive tactics
Etiquette
the expected norms of behavior in a particular situation
Short messaging service (SMS)
text communication feature that has been common on mobile phones
Ethical communication
includes all relevant information, is true in every sense, and is not deceptive
Ethical lapse
A clearly unethical choice
Ethics audits
Used to monitor ethical progress and to point out any weaknesses that need to be addressed.
Team
Unit of two or more people who share a mission and the responsibility for working to achieve their goal.
Problem-solving team/task force
informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.
Committees
formal teams that usually have a long life span and can become a permanent part of the organizational structure.
Participative management
the effort to involve employees in the company's decision making.
Group dynamics
The interactions and processes that take place between the members of a team
Self-oriented roles
motivated mainly to fulfill personal needs
Team-maintenance roles
help everyone work well together
Task-facilitating roles
help solve problems or make decisions
Virtual teams
people who work at different place and meet through virtual meetings
Groupware
an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.
Shared workspaces
"virtual offices" that give everyone on a team access to the same set of resources and information
Content listening
to understand and retain the speaker's message
Critical listening
to understand and evaluate the meaning of the speaker's message on several levels.
Ethics audits
Used to monitor ethical progress and to point out any weaknesses that need to be addressed.
Team
Unit of two or more people who share a mission and the responsibility for working to achieve their goal.
Problem-solving team/task force
informal teams that assemble to resolve specific issues and then disband once the goal has been accomplished.
Committees
formal teams that usually have a long life span and can become a permanent part of the organizational structure.
Participative management
the effort to involve employees in the company's decision making.
Group dynamics
The interactions and processes that take place between the members of a team
Self-oriented roles
motivated mainly to fulfill personal needs
Team-maintenance roles
help everyone work well together
Task-facilitating roles
help solve problems or make decisions
Virtual teams
people who work at different place and meet through virtual meetings
Groupware
an umbrella term for systems that let people communicate, share files, present materials, and work on documents simultaneously.
Shared workspaces
"virtual offices" that give everyone on a team access to the same set of resources and information
Content listening
to understand and retain the speaker's message
Critical listening
to understand and evaluate the meaning of the speaker's message on several levels.
Ethnocentrism
tedency to judge all other groups according to the standards, behaviors, and customs of one's own group is superior.
Xenophobia
fear of strangers and foreigners.
Cultural context
the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.
High-context culture
relies heavily on nonverbal actions and environmental setting to convey meaning
Low-context culture
relies more on explicit verbal communication
Machine translation
uses computerized intelligence (such as software on websites) to translate material from one language to another.