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20 Cards in this Set
- Front
- Back
Information systems that monitor the elementary activities and tranactions of the organization.
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Operation-level systems
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Information systmes that support the monitoring, controlling, decision making, and administrative activities of middle managers.
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Management-level systems
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Information systems that support the monitoring, controlling, decision making, and adminstrative activities of middle managers.
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Management-level systems
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Information systems that support the long-range planning activites of senior management.
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Strategic-level systems
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Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level.
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Transaction processing systems (TPS)
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Information systems at the management level of an organization that serve the functions of planning, controlling, and decision making by providing routine summary and exception reports.
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Management information systems (MIS)
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Information systems at the organization's management level that combine dta and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.
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Decision-support systems (DSS)
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Information systems that organization's strategic level designed to address unstructure decision making through advanced graphics and commuications.
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Executive support systems(ESS)
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Systems that help the firm identify customers for the firm's products or services, develop products and services to meet customers' needs, promote these products and services, sell the products and services, and provide ongoing customer support.
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Sales and marketing information systems
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Systems that deal with the planning, development, and production of products and services, and with controlling the flow of production.
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Manufacturing and production information systems
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Systems that keep track of the firm's financial assets and fund flows.
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Finance and accounting information systems
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Systems that maintain employee records; track employee skills, job perfomance, and traingin; and support planning for employee compensation and career development.
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Human resources information systems
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Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain managementsystems, customer relationship management systems, and knowledge management systems.
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Enterprise applications
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Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
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Enterprise systems
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Information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
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Supply chain management systems
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Close linkage and coordination of cross-functional and interentterprise business processed involved in buying, making, and moving a product.
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Supply chain management
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Network of organizations and business processes for procuring materials, transforming raw materials into intermediate and finished products, and distributing the finished products to customers.
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Supply chain
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The return of items from buyers to sellers in a supply chain.
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Reverse logistics
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The use of digital technolgies to enable multiple organizations to collaboratively design, develop, build, and manage products through their lifecycles.
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Collaborative commerce
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Firms collaborating with their suppliers and buyers to formulate demand forecasts, develop production plans, and coordinate shipping, warehousing, and stocking activities.
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Collaborative planning, forecasting and replenishment (CPFR)
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