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20 Cards in this Set

  • Front
  • Back
Information systems that monitor the elementary activities and tranactions of the organization.
Operation-level systems
Information systmes that support the monitoring, controlling, decision making, and administrative activities of middle managers.
Management-level systems
Information systems that support the monitoring, controlling, decision making, and adminstrative activities of middle managers.
Management-level systems
Information systems that support the long-range planning activites of senior management.
Strategic-level systems
Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization's operational level.
Transaction processing systems (TPS)
Information systems at the management level of an organization that serve the functions of planning, controlling, and decision making by providing routine summary and exception reports.
Management information systems (MIS)
Information systems at the organization's management level that combine dta and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.
Decision-support systems (DSS)
Information systems that organization's strategic level designed to address unstructure decision making through advanced graphics and commuications.
Executive support systems(ESS)
Systems that help the firm identify customers for the firm's products or services, develop products and services to meet customers' needs, promote these products and services, sell the products and services, and provide ongoing customer support.
Sales and marketing information systems
Systems that deal with the planning, development, and production of products and services, and with controlling the flow of production.
Manufacturing and production information systems
Systems that keep track of the firm's financial assets and fund flows.
Finance and accounting information systems
Systems that maintain employee records; track employee skills, job perfomance, and traingin; and support planning for employee compensation and career development.
Human resources information systems
Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain managementsystems, customer relationship management systems, and knowledge management systems.
Enterprise applications
Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
Enterprise systems
Information systems that automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
Supply chain management systems
Close linkage and coordination of cross-functional and interentterprise business processed involved in buying, making, and moving a product.
Supply chain management
Network of organizations and business processes for procuring materials, transforming raw materials into intermediate and finished products, and distributing the finished products to customers.
Supply chain
The return of items from buyers to sellers in a supply chain.
Reverse logistics
The use of digital technolgies to enable multiple organizations to collaboratively design, develop, build, and manage products through their lifecycles.
Collaborative commerce
Firms collaborating with their suppliers and buyers to formulate demand forecasts, develop production plans, and coordinate shipping, warehousing, and stocking activities.
Collaborative planning, forecasting and replenishment (CPFR)