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4 Cards in this Set

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Work teams
small # of people w/ complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.
cross-training
advantage: training team members are taught how to do all or most of the jobs performed by the other team members.
social loafing
disadvantage: occurs when workers w/hold their efforts and fail to perform their share of the work.
group think
disadvantage