Buis Exam 6

Front 1

Management is the process of achieving ________ through people and other resources.

Back 1

organizational objectives

Front 2

Which level of management includes job titles such as general manager, division manager, or plant manager?

Back 2

middle management

Front 3

Most top executives began their careers as which type of expert?

Back 3

technical

Front 4

When Carla instructs new employees on handling customer complaints, she motivates them to respond with
patience and a positive attitude. Carla has effective ________ skills.

Back 4

human

Front 5

Conceptual skills are ________.

Back 5

skills that allow a person to understand how all the pieces of an organization fit together to accomplish
its objectives

Front 6

Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid
costly mistakes. Damien is engaged in the ________ managerial function.

Back 6

planning

Front 7

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to
introduce a new product. Rosetta is involved in the ________ managerial function.

Back 7

organizing

Front 8

Ramon’s job is to establish performance standards, monitor actual performance, and compare actual
performance to the standards. Ramon is engaged in the ________ managerial function.

Back 8

controlling

Front 9

Vision should be ________ and ________.

Back 9

focused; flexible

Front 10

What is the first step in the strategic planning process?

Back 10

Create a mission statement.

Front 11

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and
increase sales. All of the following are threats to the success of his company EXCEPT ________.

Back 11

economies of scale

Front 12

Serguis is a member of his firm’s strategic planning team. He has identified several untapped markets that exist
in other countries. His observation should be listed as a(n) ________.

Back 12

opportunity

Front 13

Guideposts by which managers define the organization’s desired performance are called ________.

Back 13

objectives

Front 14

Leadership is most often associated with the ability to ________.

Back 14

inspire others toward high levels of achievement

Front 15

Autocratic leaders ________.

Back 15

make decisions on their own, often without consulting others

Front 16

Trucks, personnel, buildings, fuel, goods to be shipped, truck parts, and packaged supplies are examples of:

Back 16

inputs

Front 17

What is the task of production and operations management?

Back 17

To manage the use of people and machinery in converting materials and resources into finished goods
and services

Front 18

The production manager in a manufacturing company divides employee work into small segments so each
employee can concentrate on just a few tasks. This manager is involved in ________.

Back 18

specialization

Front 19

A production system that reduces a raw material to its component parts in order to extract one or more
marketable products is a(n) ________ production system.

Back 19

analytic

Front 20

Which production system is Smith-Kline Beecham using when it combines calcium carbonate, simethicone, corn
syrup, and other ingredients to make Tums Plus?

Back 20

Synthetic

Front 21

A steel company whose blast furnaces never completely shut down except for malfunctions is an example of
a(n) ________ production system.

Back 21

continuous

Front 22

Boca Bearing Company produces 30 basic types of ball bearings. Its manufacturing system uses computer controlled machining centers, robots, and remote-controlled carts to deliver .. manufacturing system that is described is a________ system.

Back 22

flexible manufacturing

Front 23

Which type of company would be most interested in locating in an area close to its market?

Back 23

Dry cleaners

Front 24

Grey Water Disposal wants to build a landfill outside Cincinnati. The company must conduct a(n) ________
study, which includes analyzing the effect the landfill might have on the water supply, air conditions, and
wildlife.

Back 24

environmental impact

Front 25

Sakura is a production manager and has decided that grouping machinery and equipment according to their
functions works best at her company. What layout would be her company be using?

Back 25

Process

Front 26

The production facility for a space shuttle would probably be organized according to a ________ layout.

Back 26

fixed-position

Front 27

When choosing an appropriate vendor, production managers consider all of the following EXCEPT ________.

Back 27

dispatching

Front 28

A Gantt chart is associated with which step in production control?

Back 28

Scheduling

Front 29

The goal of ________ is for companies to eliminate virtually all defects in output, processes, and transactions.

Back 29

Six Sigma

Front 30

The critical path in a PERT chart represents the ________.

Back 30

sequence of operations that requires the longest time for completion

Front 31

The function of attracting, developing, and retaining enough qualified employees to perform the activities
necessary to accomplish organizational objectives is part of ________.

Back 31

human resource management

Front 32

Which of the following is an overall objective of the human resource management department?

Back 32

maximizing employee effectiveness in the organization

Front 33

Which of the following is the first step in the employee recruitment process?

Back 33

identify job requirements

Front 34

Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and entire industry. Amy is taking part in a(n________.

Back 34

management development program

Front 35

Which of the following is a concern about performance appraisals?

Back 35

they may be skewed in favor of a single manager’s subjective opinion

Front 36

Robert is a middle manager for All Dogs Food Co. He has requested an evaluation by a panel to include
coworkers, superiors, subordinates, and several of the company’s clients. This type of evaluation is called a
________.

Back 36

360-degree performance review

Front 37

Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) ________.

Back 37

salary

Front 38

Which of the following is NOT a trend in employee benefits?

Back 38

employers are paying a greater percentage of health care costs

Front 39

All of the following employee benefits are required by law with the exception of ________.

Back 39

health insurance

Front 40

All of the following are examples of flexible working arrangements EXCEPT ________.

Back 40

401(k) plans

Front 41

Darren decided to change jobs. Before he left the company, he talked to someone in the human resources
department about the reasons why he was leaving. Darren went through a(n) ________ interview.

Back 41

exit

Front 42

_________ is concerned with an individual’s perception of fair and equitable treatment.

Back 42

Equity Theory

Front 43

The goal of ________ is to increase employees’ interest in their jobs and allow them to learn more about
different jobs in the company.

Back 43

rotation

Front 44

Gloria, a supervisor of data entry clerks, includes her subordinates in decision making when possible. She
believes that most people can think of creative ways to solve work-related problems. Gloria’s assumption about
worker behavior is based on ________.

Back 44

Theory Y

Front 45

Collective bargaining encompasses all of the following issues EXCEPT ________.

Back 45

investor relations