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32 Cards in this Set
- Front
- Back
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Managers
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Individuals who achieve goals through other people
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Organization
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A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
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Planning
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A process that includes defining goals, establishing strategy, and developing plans to coordinate activities
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Organizing
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Determining what tasks are to be done, who is to do them, how the task are to be grouped, who reports to whom, and where decisions are to be made
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Leading
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A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
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Controlling
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Monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations
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Technical Skills
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The ability to apply specialized knowledge
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Human Skills
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The ability to work with, understand, and motivate other people, both individually and in groups
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Conceptual Skills
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The mental ability to analyze and diagnose complex situations
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Organizational Behavior (OB)
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A field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness
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Systematic Study
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Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
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Evidence-Based Management (EBM)
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Basing managerial decisions on the best available scientific evidence
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Intuition
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A gut feeling not necessarily supported by research
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Psychology
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The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals
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Social Psychology
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An area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
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Sociology
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The study of people in relation to their social environment or culture
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Anthropology
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The study of societies to learn about human beings and their activities
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Contingency Variables
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Situational factors: variables that moderate the relationship between two or more other variables
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Workforce diversity
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The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups
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Positive Organizational Scholarship
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An area of OB research that concerns how organizations develop human strength, foster vitality and resilience, and unlock potential
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Ethical Dilemmas
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Situations in which individuals are required to define right and wrong conduct
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Model
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An abstraction of reality. A simplified representation of some real-world phenomenon
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Dependent Variable
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A response that is affected by an independent variable
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Productivity
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A performance measure that includes effectiveness and efficiency
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Effectiveness
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Achievement of goals
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Efficiency
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The ration of effective output to the input required to achieve it
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Absenteeism
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The failure to report to work
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Turnover
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Voluntary and involuntary permanent withdrawal from an organization
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Deviant Workplace Behavior
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Voluntary behavior that violates significant organizational norms and, in so doing, threatens the well-being of the organization or its members
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Organizational Citizenship Behavior (OCB)
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Discretionary behavior that is not part of an employee’s formal job requirements but that nevertheless promotes the effective functioning of the organization
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Job Satisfaction
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A positive feeling about one's job resulting from an evaluation of its characteristics
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Independent Variable
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The presumed cause of some change in a dependent variable
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