Broadband Cable System (1, 2, 3)

Front 1

Six methods in which signals arrive at cable system

Back 1

1. over-the-air
2. terrestrial microwave
3. direct cable feed
4.satellites
5. telephone network
6. locally

Hint 1

1.1

Front 2

Two types of receive antennas mounted on a tower?

Back 2

over the air and terrestrial microwafe antennas

Hint 2

2.1

Front 3

Name the processes whereby signals are beamed to a satellite and retransmitted back to earth for reception by a TVRO antenna

Back 3

uplinking, and downlinking

Hint 3

3.1

Front 4

What two services can the cable sytem provide through its connection to the telephone network?

Back 4

Telephone and Internet access

Hint 4

4.1

Front 5

Where can locally produced signals originate?

Back 5

system's own studio or a remote location in the service area

Hint 5

5.1

Front 6

Describe the basic Function of a headend.

Back 6

takes all incoming signals and first processes them in some way, and then combines thiem to forma composite broadband RF signal that is sent out through the cable system

Hint 6

6.1

Front 7

How eoes a cable system send warnings from the Emergency Alert System to customer's TV sets?

Back 7

EAS equipment in the headend automatically receives warnings for emergencies and potential disasters, and overrides regular programming with the alert warnings on customers' TV sets.

Hint 7

7.1

Front 8

What occurs in the headend to prevent unauthorized viewing of various channels?

Back 8

Scrambling various channels at the headend occurs to prevent unauthorized viewing.

Hint 8

8.1

Front 9

What headend equipment is needed in an HFC system?

Back 9

In a hybrid fiber/coax system, the headend contains the necessary equipment to convert RF signals into light. A laser then transmits the light signal out of the headend and onto tfiber-optic cable.

Hint 9

9.1

Front 10

how does the cable company provide reliable electrical power in the broadband distribution system?

Back 10

The cable company uses standby and uninterruptible power supplies to provide reliable electrical power throughout the broadband distribution system in the event of a utility company power outage.

Hint 10

11.1

Front 11

Which device in an HFC distribution system converts the received light signal to RF signals?

Back 11

An optical node converts the received light signal to RF signals.

Hint 11

12.1

Front 12

What is the major benefit of processing digital signals at the headend?

Back 12

A major benefit of processing digital signals at the headend involves compression, which reduces the channel space (bandwidth) needed to transmit a signal.

Hint 12

10.1

Front 13

Which devices help compensate for signal losses in the coaxial trunk and feeder systems?

Back 13

A variety of amplifiers compensate for signal losses in the coaxial trunk and feeder systems.

Hint 13

13.1

Front 14

Which device is installed on the feeder cable to direct the broadband RF signal to the drop system?

Back 14

A tap is installed on the feeder cable to direct the broadband RF signal from the feeder system to the drop system.

Hint 14

14.1

Front 15

Where are the taps located in aerial and underground plants for connecting customer premises drop cables?

Back 15

An aerial tap is mounted close to a nearby pole. An underground tap is mounted inside a pedestal.

Hint 15

15.1

Front 16

To offer two-way services over cable, such as telephone, a cable system needs an active ________ path.

Back 16

Return path

Hint 16

16.1

Front 17

What type of programming is the primary service offered by every cable system?

Back 17

local and distant over the air broadcast stations, a variety of satellite delivered channels, and mabe local channels for a specific community

Hint 17

1.2

Front 18

How does expanded basic differ from basic service?

Back 18

includes a number of additional nonpremium satellite delivered channels for a separate monthyl fee

Hint 18

2.2

Front 19

Name the types of premium services.

Back 19

1. data delivery
2. movie-type (premium services)
3. pay per view

Hint 19

3.2

Front 20

What is the benefit of two-way high speed internet access?

Back 20

enables a customer to send and receive data quicker through the cable system using a pc

Hint 20

4.2

Front 21

What type of premium service enables customers to select and pay for a single program as it is viewed?

Back 21

Pay per View

Hint 21

5.2

Front 22

Explain the benefits of digital cable services.

Back 22

offer significantly expanded programming options. Also, some systems offer digital audio services on the digital tier

Hint 22

6.2

Front 23

What are the responsibilities of the administration and management personnel?

Back 23

Ensure that the system meets its financial goals, runs smoothly, and satisfies the needs of its custmers

Hint 23

1.3

Front 24

What is the function of the advertising sales reps?

Back 24

call on local businesses to sell advertising time that is avail on many of the basic, expanded basic and locally orig channels.

Hint 24

2.3

Front 25

How does the construction and maintenance crews help the system?

Back 25

Construction crews extends the cable plant as new houses are built or as the company swins the right to provide service to nearby communities. Maint performs routine testing and preventive maintenance. Both make necessary repairs

Hint 25

3.3

Front 26

What tasks do the customer service reps perform?

Back 26

installation scheduling, customer care, account management, billing and cable services sales.

Hint 26

4.3

Front 27

Descripe the responsibilities of the data processing personnel.

Back 27

ensure the accuracy of customer accounts and provide management with detailed reports on the status of the operation's business

Hint 27

5.3

Front 28

Which group sells cable services to as many of the homes passed by the broadband cable system as possible?

Back 28

Direct Sales Representatives

Hint 28

6.3

Front 29

Which group maintains communication with the field personnel i.e. installers and technicians and the customer service dpartment?

Back 29

Dispatchers

Hint 29

7.3

Front 30

In addition to troubleshooting and disconnecting services at the drop, which depart also must educate customers, and answer questions about the services being delivered and how any system provided equip works?

Back 30

Installation department

Hint 30

8.3

Front 31

What are the responsibilities of the Marketing group?

Back 31

communicates the features and benefits of the system's products to customers and noncustomers to generate new sales, and to maintain existing customers.

Hint 31

9.3

Front 32

Which dept oversees such things a d producing original programs, obtaining locally produced programs, producing character generatedmessages, and scheduling programming?

Back 32

The production dept

Hint 32

10.3

Front 33

What are field service technicians specifically trained to do?

Back 33

field service technicians

Hint 33

11.3

Front 34

What must occur to make the customer servce process work efectively?

Back 34

interaction must occur within between, and among departments and with the customers

Hint 34

12.3

Front 35

Of the eight depart involved in the programming process,, which two provide feedback regarding cusomer dissatisfaction with current programming and requests for new and ifferent programming?

Back 35

On a recurring basis, customer service and installation .

Hint 35

13.3

Front 36

Name four groups that deal directly with cusomers and help increase sale of services and products.

Back 36

direct sales, CSRs, installers, and service techs

Hint 36

14.3

Front 37

Which departments are involved after a customer oders a cable product or service?

Back 37

Customer service, dispatch, installatation, and data processing

Hint 37

15.3

Front 38

What two departments work together to ensure bills are accurately and efficiently sent to customers?

Back 38

Customer service and data processing

Hint 38

16.3

Front 39

Waht are two things that occur with planned maintenance to lessen eht impact on customers and enable other dpartmentst to respond to customer inquiries/complaints as necessary?

Back 39

Planned maint is scheduled during themiddle of the night to disrupt fewer customers. All appropriate departments are notified of planned maintenance to address customer inquiries/complaints.

Hint 39

17.3

Front 40

Who is responsible for retaining customers? why is customer retention important?

Back 40

Everyone working at a cable system is responsible for retaining customers. It is far less expensive to keep a customer satisfiied than to replace one.

Hint 40

18.3