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10 Cards in this Set
- Front
- Back
fitness for use & who determines this?
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-the benefits received by a customer
-only the customer can determine this |
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four key objectives of operations?
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1- quality
2- cost 3- flexibility 4- delivery |
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the 3 so-called "abilities" to define quality and define
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1- availability --> continuity of service to customer
2- reliability (MTBF)--> length of time a product can be used b4 it fails 3- maintainability (MTTR)--> the restoration of a product once it fails |
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the 4 measures of quality
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1- quality of conformance --> designing a prod to the right specifications
2- field service --> services after prod is purchased such as cust service, warranty, repair, etc. 3- the "abilities" 4- quality of design |
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continuous improvement
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a process that is never-ending and is driven by knowledge & problem solving
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foolproof
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finding quality mistakes before they occur or when they occur
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availability equation
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MTBF/(MTTR + MTBF)
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the 6 step approach used to ensure quality
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1- define quality attributes based on customer needs
2- measure each attribute 3- set quality standards 4- set up a testing program for each attribute 5- find and correct any underlying causes 6- continue to make improvements |
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ISO 9000
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the quality standards set by the international body ISO to maintain a standard in companies
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the 2 components of quality control & subfactors within those
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1- failure costs
- external, customer related - internal, manufacturing related 2- control costs - prevention - appraisal, inspection |