Block 3

Front 1

3A1X1 deal with _____ and _____ customers.

Back 1

Internal and External

Front 2

What is customer service etiquette?

Back 2

Taking customer service techniques and applying them to each and every communication process.

Front 3

What AFI identifies listening barriers?

Back 3

AFH 33-337 or Tongue and Quill

Front 4

How should you greet the calling party when answering the telephone?

Back 4

Pleasantly greet the caller and Identify your organization, then yourself

Front 5

What are some examples of software?

Back 5

Web browsers, word processers, graphics programs( Microsoft Word, Powerpoint, and Internet explorer)

Front 6

Where are the main hardware components of a desktop computer stored?

Back 6

Computer Case

Front 7

Having more than one application open and running at the same time is known as ___________

Back 7

Multitasking

Front 8

What file extension would be presented for an Adobe Acrobat File?

Back 8

Portable Document Format (PDF)

Front 9

What are the 2 things all computers have in common?

Back 9

Hardware and software

Front 10

What publications cover marking of classified information?

Back 10

DoDM52000.01-VOL.2, Marking of Classified Information

AFI 16-1404, Information Security Program

Front 11

What classification level requires the highest degree of protection?

Back 11

TOP Secret

Front 12

How should interior pages of classified documents be marked?

Back 12

Conspicuously marked or stamped at the top and bottom with the highest classification of information on the page

Front 13

What is the 4 part rule for determining the right to access classified information?

Back 13

Proper Identification, a need to know(NTK), the proper security clearance, and a signed non-disclosure agreement (Standard Form 312)

Front 14

What is the purpose of the Standard Form 702?

Back 14

To document opening/ closing of the security container and guard checks

Front 15

What for is used as a transfer/receipt document for Secret and confidential documents?

Back 15

AF Form 310

Front 16

What is the most common method used to destroy classified material?

Back 16

Cross-out shredding using an approved device

Front 17

What was the For Official Use Only (FOUO) program established to ensure?

Back 17

That routine info is protected

Front 18

What publication governs labeling/ marking of FOUO information?

Back 18

DoDM5200.01, Vol. 4, Protection of Controlled Unclassified Information (CUI)

Front 19

Who can grant access to FOUO information?

Back 19

Individual who has authorized possession

Front 20

What are 2 types of disclosure?

Back 20

Authorized and Unauthorized

Front 21

Where should the FOUO/ Privacy Act Statement be entered in the body of an email?

Back 21

Top

Front 22

True/ False

Emails that contain FOUO information that is not protected by the Privacy Act do not have to be encrypted

Back 22

False

Front 23

What is the normal response time for Freedom of Information Act(FOIA)?

Back 23

20 working days

Front 24

What requires federal agencies to provide safeguards for individuals against an invasion of personal privacy?

Back 24

Privacy Act

Front 25

Who is responsible for directing investigations of possible violations of the Privacy Act?

Back 25

Base Privacy Manager

Front 26

What is a system of record(SOR)?

Back 26

A group or system of any records under control of any agency from which information is retrieved by the name of the individual or some identifying number, symbol, or other identifying particular assigned to the individual

Front 27

What 2 forms are utilized to cover printed materials containing personal information?

Back 27

AF Form 3227 and DD Form 2923

Front 28

Emails containing Privacy Act information must be ____ and ____ prior to sending?

Back 28

Digitally signed/ Encrypted

Front 29

How does OMB 07-16 define Personal Identifiable Information(PII)?

Back 29

Information which can be used to distinguish or trace an individuals identity

Front 30

Protecting privacy information is the responsibility of every_____,_____, and _____ who handles privacy records or PII contained in any record.

Back 30

Federal Employee, Military member, and contractor

Front 31

Define Personal Identifiable Information(PII) Breach

Back 31

An actual or possible loss of control, compromise or any unauthorized disclosure of PII information whether electronic or physical

Front 32

Individuals impacted by a PII breach shall be notified within________ days after breach is confirmed

Back 32

10 Days

Front 33

Individuals responsible for the cause of a PII breach must receive

Back 33

DISA Identifying and Safeguarding Personally Identifiable Information training

Front 34

What is a suspense?

Back 34

The time at which something must happen or a deadline

Front 35

A task with a suspense is often referred to in the AF as a ________

Back 35

Tasker

Front 36

What should you do if you are unable to meet a suspense?

Back 36

Request additional time or an extension

Front 37

List suspense tracking programs used by the AF

Back 37

Task Management Tool, Email Workflow, and Microsoft Share Point

Front 38

What agency is responsible for maintaining and updating the AF e-Publishing system?

Back 38

AF Departmental Publishing Office (AFDPO)

Front 39

What agency is responsible for the accuracy and currency of their publications and forms?

Back 39

Office of Primary Responsibility (OPR)

Front 40

How do you order physical(paper)copy of an AF publication?

Back 40

Click on the WMS button on the e-puds website, search for product, then order

Front 41

When there is insufficient time to process and distribute a new AFI, OPRs can issue a _______

Back 41

Policy and Guidance Memorandum

Front 42

When do policy and guidance memorandums expire?

Back 42

One year after their effective date or when superseded by a guidance publication

Front 43

AFH 33-337

Back 43

Tongue and Quill

Front 44

AFI 33-119

Back 44

Official Messaging

Front 45

What is a computer?

Back 45

An electronic device that manipulates information or data

Front 46

What is hardware?

Back 46

Any part of the computer that has a physical structure

Front 47

What is software?

Back 47

Any set of instruction that tells the hardware what to do

Front 48

DODM5200.01-VOL. 1

Back 48

Overview, Classification and Declassification

Front 49

DODM5200.01-VOL. 2

Back 49

Marking of Classified Information

Front 50

DODM5200.01-VOL. 3

Back 50

Protection of Classified Information

Front 51

DODM5200.01-VOL. 4

Back 51

Protection of Controlled Unclassified Information (CUI)

Front 52

AFI 16-1404

Back 52

Air Force Security Program

Front 53

What form transfer top secret documents?

Back 53

AF Form 143

Front 54

What form transfer secret and confidential documents?

Back 54

AF Form 310

Front 55

During telephone communication call, if answer can not be provided what should you do?

Back 55

Take a message and call back once you have the answer

Front 56

What is a server?

Back 56

A computer that serves up information to other computers on a network

Front 57

What is an operating system?

Back 57

important software that runs on computer, manages computer memory, processes and all software and hardware

Front 58

What is an application?

Back 58

A type of software that allows you to perform specific task

Front 59

What are peripherals?

Back 59

The external devices that can be plugged into the ports on your computer

Front 60

What is Microsoft word extension?

Back 60

.doc

Front 61

What is Microsoft Access extension?

Back 61

.accdb

Front 62

What is Microsoft Outlook extension?

Back 62

.msg or .pst

Front 63

What is Microsoft PowerPoint extension?

Back 63

.ppt or .pps

Front 64

Where are the overall classification marked or stamped?

Back 64

Top and Bottom of Front cover, On title page, on the first page, and on the outside of back cover

Front 65

When doesn't a paragraph, section, or part not marked in a classified document?

Back 65

When the entire page is unclassified

Front 66

True/False

Storage containers will NEVER be externally marked to identify the level of classified materials stored within

Back 66

True

Front 67

How must FOUO appear in the subject line of an email?

Back 67

FOUO\\Phone Roster

Front 68

True/False

Electronic files containing FOUO information should not include FOUO in file name.

Back 68

False

Front 69

What should be attached to a removable storage device?

Back 69

AFVA 33-276, AF Privacy Act Label

Front 70

AF Form 3227

Back 70

Privacy Act Cover Sheet

Front 71

DD Form 2923

Back 71

Privacy Act Data Cover Sheet

Front 72

AFTO Form 36

Back 72

Maintenance Record for Security Type Equipment

Front 73

AF Form 144

Back 73

Top Secret Cover Sheet

Front 74

AF Form 1565

Back 74

Used to document the destruction of classified page changes up to and including Top Secret

Front 75

What does the System of Record Notice(SORN) contains?

Back 75

Rules that govern release of information from the SOR.

Front 76

AFI 33-360

Back 76

Governs the AF Publication and Forms Management Program

Front 77

What is Microsoft Share Point used for?

Back 77

To track suspense and projects

Front 78

What is Email Workflow?

Back 78

Unit receives an email to your organizations inbox that displays an electronic staff summary sheet(eSSS) requesting coordination, review approval on signature on a communication

Front 79

What is Suspense Tracking Program?

Back 79

Task Management Tool(TMT) routes tasks from one organization to another and allows users to respond by specific date

Front 80

AF-MAN 33-302

Back 80

Freedom and Information Act Program

Front 81

AFI 33-332

Back 81

AF Privacy and Civil Liberties Program