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18 Cards in this Set
- Front
- Back
sending and recieving messages and understood and being understood.
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communication
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third party to solve disputes.
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arbortrator
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paraphrasing
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repeating the speakers ideas or thoughts in your own words.
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an informal comminication
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memorandom
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words you understand when you read them.
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recognition vocabulary
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understanding another person's feelings and motives.
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empathy
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check for accuracy
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monitor
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bargining by pursuasion rather
than argument. |
negotiation
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a change in tone or speech
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active vocabulary
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a written document sent outside an organization.
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buisness letter
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a reaction or response to what is said.
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feed back
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pulling away from a volatile situation
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withdrawl
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a clash or struggle
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conflict
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to encourage group performance
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facilitate
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the statement or situation in which a word is used.
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context
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pulling away from a volatile situation
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withdrawl
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compromise
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an arrangement in which each side gives up someof its demands.
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meaning expressed by facial expressions and body posturing
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nonverbal communication
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