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18 Cards in this Set

  • Front
  • Back
sending and recieving messages and understood and being understood.
communication
third party to solve disputes.
arbortrator
paraphrasing
repeating the speakers ideas or thoughts in your own words.
an informal comminication
memorandom
words you understand when you read them.
recognition vocabulary
understanding another person's feelings and motives.
empathy
check for accuracy
monitor
bargining by pursuasion rather
than argument.
negotiation
a change in tone or speech
active vocabulary
a written document sent outside an organization.
buisness letter
a reaction or response to what is said.
feed back
pulling away from a volatile situation
withdrawl
a clash or struggle
conflict
to encourage group performance
facilitate
the statement or situation in which a word is used.
context
pulling away from a volatile situation
withdrawl
compromise
an arrangement in which each side gives up someof its demands.
meaning expressed by facial expressions and body posturing
nonverbal communication