Behavioral Organization - Chapter 16

Front 1

Define Organizational Culture

Back 1

A system of shared meaning held by members that distinguishes the organization from other organizations

Front 2

List the characteristics of organizational culture

Back 2

# Innovation and risk taking
# Attention to detail
# Outcome orientation
# People orientation
# Team orientation
# Aggressiveness
# Stability

Front 3

Define Organizational Climate

Back 3

The shared perceptions organizational members have about their organization and work environment

Front 4

List the culture's functions

Back 4

# Defines the boundary between one organization and others
# Conveys a sense of identity for its members
# Facilities the generation of commitment to something larger than self-interest
# Enhances the stability of the social system

Front 5

How can culture be a liability?

Back 5

# Institutionalization
# A condition that occurs when an organization takes on a life of its own, apart from any of its members, and acquires immortality
# Barrier to Change
# Barrier to Diversity
# Barrier to Acquisitions and Mergers

Front 6

How are cultures created?

Back 6

# (1) Founders hire and keep only employees that think and feel the same way they do
# (2) Indoctrinate and Socialize these employees to their way of thinking and feeling
# (3) The behavior of the Founder encourages other employees to identify with them and internalize their beliefs, values, and assumptions

Front 7

Describe the stages of socialization model.

Back 7

1. Prearrival
2. Encounter
3. Metamorphosis
4. Outcome

Front 8

How do employees learn culture

Back 8

1. Stories
2. Rituals
3. Material Symbols
4. Language

Front 9

Characteristics of Organizations that Develop High Ethical Standards

Back 9

# High Tolerance for Risk
# Low to Moderate in Aggressiveness
# Focus on means as well as outcomes

Front 10

Managerial Practices Promoting an Ethical Culture

Back 10

# Being a visible role model
# Communicating ethical expectations
# Providing ethical training
# Rewarding ethical acts and punishing unethical ones
# Providing protective mechanisms