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150 Cards in this Set
- Front
- Back
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T or F
Cable modem provides a dedicated connection from each user to the phone company’s local office, so the performance does not decrease as new users are added |
F
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T or F
WANs usually consist of computer equipment owned by the user, together with data communications equipment and telecommunications links provided by various carriers and service providers |
T
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T or F
Servers can be computers of all sizes. |
T
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T or F
ADSL protects software from being copied, modified, or downloaded illegally and performs error control to locate telecommunications errors and potential network problems |
F
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T or F
Wireless application protocol is used to connect cell phones and other devices to the Internet. |
T
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T or F
The Web is a menu-based system that uses the peer-to-peer networking model. |
F
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T or F
Web plug-ins can help provide additional features to standard Web sites. |
T
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T or F
An advantage of using an intranet is that many people are already familiar with Internet technology, so they need little training to make effective use of their corporate intranet |
T
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T or F
Most VPNs are built and run internally by the companies that use them. |
F
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T or F
Telecommunications technology enables business people to communicate with coworkers and clients from remote locations. |
T
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A ____ is any material substance that carries an electronic signal to support communications between a sending and receiving device.
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Telecommunications Medium
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____ refers to the rate at which data is exchanged.
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Channel Bandwidth
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The term ____ refers to a telecommunications system in which a very high rate of data exchange is possible.
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Broadband communications
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The term ____ refers to a telecommunications system that supports a much lower rate of data exchange than broadband.
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Narrowband communications
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A ____ is a telecommunications service that delivers high-speed Internet access to homes and small businesses over the existing phone lines of the local telephone network
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digital subscriber line
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____ enable geographically separated workgroups to share documents and opinions, which fosters teamwork, innovative ideas, and new business strategies.
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Networks
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A ____ is a wireless network that connects information technology devices within a range of 33 feet or so.
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Personal Area Network
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A network that connects computer systems and devices within a small area such as an office, home, or several floors in a building is a ____.
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Local Area Network
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____ is a way to route communications among network nodes by allowing for continuous connections and reconfiguration around blocked paths by “hopping” from node to node until a connection can be established.
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Mesh Networking
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A ____ is a set of rules that govern the exchange of information over a communications channel.
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Communications protocol
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A ____ connects one LAN to another LAN that uses the same telecommunications protocol.
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Bridge
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The ancestor of the Internet was the ____, a project started by the U.S. Department of Defense (DoD) in 1969.
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ARPANET
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____ is a communication standard that enables traffic to be routed from one network to another as needed.
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IP
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A(n) ____ is any company that provides people and organizations with access to the Internet.
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ISP
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The ____ is a collection of tens of thousands of independently owned computers that work together as one in an Internet service.
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WWW
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A(n) ____ creates a unique, hypermedia-based menu on your computer screen that provides a graphical interface to the Web.
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Web Browser
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A(n) ____ is a small program embedded in Web pages.
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applet
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____ is online, real-time communication between two or more people who are connected to the Internet.
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Instant messaging
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____ is used to send information automatically over the Internet rather than make users search for it with their browsers.
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Push Technology
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A ____ is a Web site that people can create and use to write about their observations, experiences, and feelings on a wide range of topics.
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Web log
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A ____ is an audio broadcast over the Internet.
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Podcast
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A ____ is a facility that enables two or more people to engage in interactive “conversations” over the Internet.
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Chatroom
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____ is a collection of Web formats to help provide Web content or summaries of Web content.
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RSS
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Using ____ technology, network managers can route phone calls and fax transmissions over the same network they use for data - which means no more separate phone bills.
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VoIP
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____ is a method for transferring multimedia files, radio broadcasts, and other content over the Internet so that the data stream of voice and pictures plays more or less continuously, without a break, or with very few breaks.
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Content Streaming
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A ____ is a software tool that searches the Web for information, products, or prices.
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Bot
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A ____ is an audio broadcast over the Internet.
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Podcast
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A ____ an Internet site that matches buyers and sellers
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Web auction
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A ____ is a facility that enables two or more people to engage in interactive “conversations” over the Internet.
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Chatroom
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A ____ is a device that can broadcast any TV program coming into your home to a broadband Internet-connected PC.
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Slingbox
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____ is a collection of Web formats to help provide Web content or summaries of Web content.
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RSS
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A(n) ____ is an internal corporate network built using Internet and World Wide Web standards and products.
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Intranet
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Using ____ technology, network managers can route phone calls and fax transmissions over the same network they use for data - which means no more separate phone bills.
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VoIP
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T or F
WANs usually consist of computer equipment owned by the user, together with data communications equipment and telecommunications links provided by various carriers and service providers. |
T
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____ is a method for transferring multimedia files, radio broadcasts, and other content over the Internet so that the data stream of voice and pictures plays more or less continuously, without a break, or with very few breaks.
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Content Streaming
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A ____ is a software tool that searches the Web for information, products, or prices.
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Bot
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A ____ an Internet site that matches buyers and sellers
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Web auction
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A ____ is a device that can broadcast any TV program coming into your home to a broadband Internet-connected PC.
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Slingbox
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A(n) ____ is an internal corporate network built using Internet and World Wide Web standards and products.
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Intranet
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T or F
WANs usually consist of computer equipment owned by the user, together with data communications equipment and telecommunications links provided by various carriers and service providers. |
T
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T or F
For m-commerce to work effectively, the interface between the wireless device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC. |
T
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T or F
G2B applications are designed to improve communications among the various levels of government. |
F
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T or F
A user with a WAP-compliant device uses the built-in microbrowser to make a WML request. |
T
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T or F
Each e-commerce Web site must have Web server software to perform fundamental services, including security and identification, retrieval and sending of Web pages, Web site tracking, Web site development, and Web-page development. |
T
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T or F
A server that handles dynamic content must be able to access information from a variety of databases. |
T
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T or F
The use of open database connectivity enables the Web server to assemble information from different database management systems, such as SQL Server, Oracle, and Informix. |
T
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T or F
Producers or providers of consumer products using B2C e-commerce must use middlemen, or intermediaries, between them and the consumer. |
F
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T or F
E-commerce software must support five core tasks: catalog management, product configuration, shopping cart facilities, e-commerce transaction processing, and Web traffic data analysis. |
T
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T or F
E-commerce relies on the use of wireless devices, such as personal digital assistants, cell phones, and smartphones, to place orders and conduct business. |
F
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T or F
Web services can combine software and services from different companies to provide an integrated way to communicate. |
T
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T or F
Credit cards are better protected from misuse than conventional smart, charge, and debit cards because the credit-card information is encrypted. |
F
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T or F
A smart card makes credit theft practically impossible because a key to unlock the encrypted information is required, and there is no external number that a thief can identify and no physical signature a thief can forge. |
T
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T or F
Enterprise systems employ a database of key operational and planning data that can be shared by all. |
T
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T or F
A characteristic of an online transaction processing system is that there is some delay between an event and the eventual processing of the related transaction to update the organization’s records. |
f
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Tor F
In data collection, data should be captured at its source and recorded accurately in a timely fashion, with minimal manual effort, and in an electronic or digital form that can be directly entered into the computer. |
T
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T or F
Often, results from one TPS flow downstream to become input to other systems. |
T
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____ e-commerce is a subset of e-commerce where all the participants are organizations.
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B2B
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____ e-commerce is a subset of e-commerce that involves consumers selling directly to other consumers.
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C2C
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____ applications support the purchase of materials and services from private industry by government procurement offices, enable firms to bid on government contracts, and help businesses receive current government regulations related to their operations.
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G2B
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A(n) ____ is a single Web site that offers many products and services at one Internet location - similar to a regular shopping mall
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Cybermall
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____ occurs when a firm obtains detailed information about a customer’s behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customize its entire relationship with that customer.
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Technology enabled relationship management
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____ eliminates all paper, right down to the bill itself.
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Eletronic bill presentatment
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____ software uses Web editors and extensions to produce Web pages — either static or dynamic
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Web page construction
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____ are software modules supporting specific business processes that users can interact with over a network (such as the Internet) as necessary.
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Web services
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A(n) ____ is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or Web site.
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digital certificate
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The ____ communications protocol is used to secure sensitive data during e-commerce.
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Secure Sockets Layer
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The ____ is a credit card–sized device with an embedded microchip to provide electronic memory and processing capability.
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smart card
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A(n) ____ is central to an organization and ensures information can be shared across all business functions and all levels of management to support the running and managing of a business.
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enterprise system
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With ____ systems, business transactions are accumulated over a period of time and prepared for processing as a single unit.
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Batch processing
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With ____, each transaction is processed immediately, without the delay of accumulating transactions into a batch.
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online transaction processing
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An important step in processing transaction data is to perform ____ for validity and completeness in order to detect problems
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data editing
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____ involves reentering data that was not typed or scanned properly.
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data correction
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____ is the process of performing calculations and other data transformations related to business transactions.
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data manipulation
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____ involves generating output records, documents, and reports.
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document production
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A ____ helps a company manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to keep and retain loyal customers.
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customer relationship management
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The goal of ____ is to understand and anticipate the needs of current and potential customers to increase customer retention and loyalty while optimizing the way that products and services are sold.
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customer relationship mgt
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When developing a production plan, the ERP system starts with ____ to develop an estimate of future customer demand.
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sales forecasting
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When developing a production plan, the ____ takes demand and current inventory levels into account and determines the specific product items that need to be produced and when to meet the forecast future demand.
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sales and operations plan
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T or F
Management information systems can reach programmed decisions by providing reports on problems that are routine and in which the relationships are well defined. |
T
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T or F
Satisficing models normally look at all possible solutions to a problem. |
F
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T or F
Satisficing models often require nimble organizations to replace traditional lines of authority with those that are flexible and dynamic. |
F
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T or F
Key-indicator reports are used by managers and executives to take quick, corrective action on significant aspects of the business. |
T
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T or F
By using a flexible manufacturing system, the time and cost to change manufacturing jobs can be substantially reduced, and companies can react quickly to market needs and competition. |
T
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T or F
Data-driven DSSs tap into vast stores of information contained in the corporate database, retrieving information on inventory, sales, personnel, production, finance, accounting, and other areas. |
T
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T or F
Most GSSs can keep detailed records of a meeting automatically |
T
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The first stage in the problem-solving process is the ____ stage
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intelligence
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In the ____ stage of the problem-solving process, you develop alternative solutions to the problem.
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design
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The last stage of the decision-making phase, the ____ stage, requires selecting a course of action.
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Choice
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During the ____ stage of the problem-solving process, you investigate resource and environmental constraints.
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Intelligence
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During the ____ stage of the problem-solving process, decision makers evaluate the implementation to determine whether the anticipated results were achieved and to modify the process in light of new information.
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monitoring
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A(n) ____ model is one that finds a good — but not necessarily the best — problem solution
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satisficing
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____ are commonly accepted guidelines or procedures that usually find a good solution
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heuristics
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A(n) ____ report summarizes the previous day’s critical activities and is typically available at the beginning of each workday.
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key indicator
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____ reports are developed to give certain information upon request.
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demand
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____ reports are automatically produced when a situation is unusual or requires management action.
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exception
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____ reports provide increasingly detailed data about a situation
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drill down
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An inventory technique used when the demand for one item depends on the demand for another is called ____.
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material requirements planning
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____ uses computers to link the components of the production process into an effective system.
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computer intergrated manufacturing
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____ is an approach that maintains inventory at the lowest levels without sacrificing the availability of finished products
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just in time inventory and manufacturing
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A ____ supports managerial activities in product development, distribution, pricing decisions, promotional effectiveness, and sales forecasting.
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marketing MIS
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A(n) ____ is concerned with activities related to previous, current, and potential employees of the organization
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HR MIS
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A(n) ____ performs a number of important activities, providing aggregate information on accounts payable, accounts receivable, payroll, and many other applications.
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Accounting MIS
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A(n) ____ is a computer system capable of assembling, storing, manipulating, and displaying geographically referenced information, that is, data identified according to its location.
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Geographic MIS
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A(n) ____ enables users to pair maps or map outlines with tabular data to describe aspects of a particular geographic region
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geographic MIS
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A ____ consists of most of the elements in a DSS, plus software to provide effective support in group decision-making settings.
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group support system
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The ____ approach is a decision-making approach that forces members in the group to reach a unanimous decision.
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group consensus
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____ is a decision-making approach that often consists of members offering ideas “off the top of their heads.”
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Brainstorming
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The ____ approach is a decision-making approach that encourages feedback from individual group members and makes the final decision by voting.
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nominal group technique
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The ____ can be used when group members are located in the same building or geographic area and under conditions in which group decision making is frequent.
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local area decision network
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The ____ is used when the decision frequency is high and the location of group members is distant.
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wide area decision network
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____ is used when the decision frequency is low and the location of group members is distant.
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Wide area decision network
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____ is used when the decision frequency is low and the location of group members is distant.
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teleconferencing
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____ allow teams of people located around the world to work on common problems.
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Virtual workgroups
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A(n) ____ is a specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior-level executives within the organization.
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executive support system
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In some cases, a(n) ____ supports decision making of members of the board of directors, who are responsible to stockholders.
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Executive support system
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____ involves determining long-term objectives by analyzing the strengths and weaknesses of the organization, predicting future trends, and projecting the development of new product lines.
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Strategic planning
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____ involves planning the acquisition of new equipment, analyzing merger possibilities,
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Strategic planning
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____ occurs when members of group assume that they have made the right decision without examining alternatives.
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Groupthink
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T/F
B2C e-commerce is a useful tool for connecting business partners in a virtual supply chain to cut resupply times and reduce costs |
F
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T/F
Product configuration software tools were originally developed in the 1960s to assist B2C salespeople to match their company’s products to customer needs. |
F
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T/F
A CA is responsible for guaranteeing that the people or organizations that are granted unique digital certificates are, in fact, who they claim to be. |
T
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T/F
The DSL communications protocol includes a handshake stage, which authenticates the server (and the client, if needed), determines the encryption and hashing algorithms to be used, and exchanges encryption keys. |
F
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The ____ is a standard set of specifications for Internet applications that run on handheld, wireless devices.
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WAP
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____ is the identification of specific markets to target them with advertising messages.
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Market Segmentation
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____ capture and process the detailed data necessary to update records about the fundamental business operations of the organization.
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TPS
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____ involves updating one or more databases with new transactions.
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Data Storage
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When developing a production plan, ____ refines the production plan by determining the amount of weekly or daily production needed to meet the demand for individual products.
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Demand management
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When developing a production plan, ____ uses the production plan defined by the demand management process to develop a detailed production schedule specifying production scheduling details.
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detailed scheduling
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When developing a production plan, ____ determines the amount and timing for placing raw material orders with suppliers
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materials requirement planning
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When developing a production plan, ____ uses the detailed schedule to plan the details of running and staffing the production operation
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production
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T/F
DSSs can often give companies and other organizations a competitive advantage by providing the right information to the right people in the right format and at the right time. |
F
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T/F
The purpose of strategic planning is to conduct a formal study of the market and customer preferences. |
F
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T/F
Examples of ad hoc DSSs include systems that support portfolio and investment decisions and production scheduling. |
F
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During the ____ stage of the problem-solving process, you identify and define potential problems or opportunities.
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intelligence
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____ is calculated to minimize total inventory costs.
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Economic order quantity
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Computers can directly control manufacturing equipment, using systems called ____.
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computer assisted manufacturing
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A ____ allows managers and decision makers to perform quantitative analysis on both internal and external data
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model base
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____ is often used to coordinate the use of models in a DSS, including financial, statistical analysis, graphical, and project-management models
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model management software
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The ____ approach is a decision-making approach in which group decision makers are geographically dispersed
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delphi
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The ____ approach to decision-making encourages diversity among group members and fosters creativity and original thinking in decision making
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delphi
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