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85 Cards in this Set
- Front
- Back
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what year did hotel and gvg open
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1998
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how many rooms in hotel
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131 - 10 suites, 100 kings, 21 double queens
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where is the business center
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terrace level, on your right as you get off elevator
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where is the excercise room
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turn right off the elevator on the terrace level, take a left down the hall and it's on the right
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where can one get basic travel items and amenities
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the sundries shop
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who is O Henry
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short story writer William Sydney Porter
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Caldwell Ballroom is named after...
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David Caldwell, educator who taught 4 NC governors
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Hawkins-Brown room is named for...
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Charlotte Hawkins-Brown, who operated a finishing school fro African Americansin Sedalia, NC
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what does M&M stand for?
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Merchants and Manufacturers
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our 3 vice-presidents are...
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Jim Slowin, Will Stevens, Bart Ortiz
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where are the 4 Lucky 32 restaurants?
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Greensboro, Winston-Salem, Raleigh, and Cary
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Zero-Tolerance...
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includes bigotry, sexual harassment, theft, and use of alcohol and drugs. any instance will result in termination
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customers
employees product girls guys |
guests
staff members food and beverage ladies gentlemen |
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1st mission statement
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provide our guests with the highest quality food and drink at a good value
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2nd mission statement
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ensure that each guest receives promt, friendly, attentive service by a well trainedstaff in a clean, comfortable restaurant (pleasant acoustics, lighting, temperature, and aroma)
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3rd mission statement
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offer an outstanding menu plus an impressive selection of specials
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4th mission statement
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provide employment that is rewarding and offers education and opportunity
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5th mission statement
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generate profits that justify the investment, afford compensation to those who contribute, and allow the company to grow
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on time means...
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5 min before scheduled shift ready to work
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we park...
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to the left of lightpost face Wendover
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dress code...
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black long sleeve dress shirt that appears professionally starched, black pressed slacks, black shoes and socks, ladies hair pulled back, men's hair short and conservative
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how do you know which event you're working?
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look on the banquet white board
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where do we enter and exit?
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front door of GVG
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how do we handle someone vouching for someone else's age?
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I'm sorry, but NC state law says I have to see your ID to serve you alcohol, could i get you something else to drink?
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are social security cards, virginia id cards, canadian drivers licenses, or student id cards acceptable proofs of age?
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no
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what to say to an intoxicated guest...
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"i'm sorry sir/ma'am but i can't serve you anymore tonight, would you like a soda or coffee?"
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filling sugar caddies is part of which sidework?
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steel cabinets and grey carts #1
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what should be checked by leadership before you can leave?
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sidework, napkins, cleanliness of event area
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what does BEO stand for?
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Banquet Event Order
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3 things to do during downtime
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fold napkins, sidework, pulls
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when is it acceptable to take a break?
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never during service, and only with permission from leadership
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what beverages are served with every event?
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water, unsweet tea
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consolidating steps means
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full hands in, full hands out
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a knife faces...
a coffee cup handle points... |
to the inside
4 o clock |
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appropriate posture in an event is...
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straight up, hands clasped in front or behind
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perfect prebus after salads, entrees
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salad forks and dressings, entree forks and knives, plates, bread and butter plates
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handle glassware and stemware
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as close to the bottom and by the stem
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lemon in preset water?
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yes
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before coffee service make sure these are on the table
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sugar, creamer
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napkin fold is...
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bishop's hat
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credit linen means?
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dirty when we got it
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what goes on a coffee break station?
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cups, saucers, sugar caddies, spoons, spoon discard, regular and decaf signs, creamer, bev naps, drip trays
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what is espresso?
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strong coffee made by forcing hot water through freshly ground coffee
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what is cappuccino?
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espresso served with equal parts steamed milk and frothed milk
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what is latte?
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espresso with steamed milk and dollop of frothed milk
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presentation for hot tea?
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tea pot of boiling water, lemons, and tea bags on a salad plate with a bev nap
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our coffee is from... why...
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Counter Culture, they are local so our coffee is as fresh as possible
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regular coffee is what blend?
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organic from central and south america
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decaf is what blend?
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peruvian
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how much sugar is in one batch of sweet tea?
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6 cups
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Chardonnay...
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a white grape from Burgundy, France, and California
dry white wine |
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Cabernet...
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herbal, spicy, tannic wine
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Merlot...
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similar to Cabernet, but lighter and less tannic
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Pinot Noir...
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full bodied and rich but not acidic or tannic
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wine for chicken...
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chardonnay
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wine for salmon...
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chardonnay
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wine for steak...
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cabernet or merlot
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standard wine pour
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5 oz
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chairs in a stack?
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11 more won't fit on elevator
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8 ft table gets...
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2 52x114
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6ft gets...
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85 folded in half
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schoolie gets...
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85 folded in half or felt
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60"round gets...
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2 85s with 8 points
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48" round gets...
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2 85s with 8 points
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cocktail table gets...
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2 85s with 8 points
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half moons get...
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85 folded in half
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damaged chair treatment...
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mark it somehow and set to side
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how do we move podiums?
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ALWAYS with cover
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power outlets in Cladwell and HB are...
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in the middle of the floor and on each column
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frozen nutty irishman is...
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layers of chocolate cake filled with an Irish Country Cream mousse and crushed English Toffee
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rich chocolate cake is...
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moist chocolate cake layered with sweet mocha cream and iced with ganache
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Tiramisu is...
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drunken sponge cake with whipped Marsala and sweet marscapone filling
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what is Beurre Blanc sauce?
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white wine butter sauce
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arugula is...
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leafy salad plant with a bitter aromatic peppery flavor
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Prosciutto...
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cured and aged italian ham
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pancetta...
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higher end salty bacon
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the aromatic flavor of pesto is...
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basil
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Parmesan chicken is...
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pan-seared chicken breast, baked with bread crumbs and parmesan topped with herbed goat cheese, crispy fried capers, and a lemon garlic sauce
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guest asks for blue cheese...
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gorgonzola
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rare steak is...
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cool red center, pink towards edges
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medium rare is...
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warm red center, brown towards edges
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medium is..
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hot pink center
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medium well is...
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grey/brown all the way through
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well done is...
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brown all the way through
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________ tomato and ______ toasts
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balsamic infused, marscapone
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