Back Of The Book Quizzes

Front 1

Viewed from the perspective of operations, the money used to purchase a carpenter's tools and electricity used to run his power saw are _______________.

Back 1

Inputs

Front 2

If an employee is involved with transforming resources into goods and services than she is in ______________.

Back 2

Operations

Front 3

From an operations perspective, food sold at a restaurant services provided by a plumbing company are _________.

Back 3

Outputs

Front 4

Due to the high degree of automation, products in the manufacturing industry are more _______________ than those in the service industry.

Back 4

Uniform

Front 5

Most goods are manufactured ______________ purchase, whereas most services are performed ___________ purchased.

Back 5

Before, after.

Front 6

The service industry is _____________ intensive, whereas the manufacturing industry is __________ intensive.

Back 6

Labor, capital.

Front 7

Television sets, ballpoint pens and tortilla chips are ____________ products because they are produced on an assembly line.

Back 7

Standardized

Front 8

If ABC Computer Company is trying to determine the demand for its future products and how much consumers are willing to pay, the company will probably rely on ______________.

Back 8

market research

Front 9

When a customer goes to a print shop to order business cards, the manufacturing process used would most likely be___________.

Back 9

customization

Front 10

A company that requires all its resources to be brought to a central location is using a(n) ______________.

Back 10

fixed-position layout

Front 11

Materials that have been purchased to be used as inputs in making other products are included in ____________.

Back 11

Raw materials inventory

Front 12

_____________ helps engineers design components, products, and processes on the computer instead of on paper.

Back 12

computer assisted design (CAD)

Front 13

Determining how many items are to be inspected is called _____________.

Back 13

sampling

Front 14

The degree to which a good or service meets the demands and requirements of customers is called ____________.

Back 14

quality

Front 15

________________ is a philosophy that a uniform commitment to quality in al areas of an organization will promote a culture that meets customers' perceptions of quality.

Back 15

Total quality management

Front 16

An inner drive that directs behavior toward objectives is called ___________.

Back 16

Motivations

Front 17

Good morale in an employee is likely to result in ________.

Back 17

Loyalty

Front 18

A(n) ______________ is the personal satisfaction that we feel from achieving a goal.

Back 18

Intrinsic reward

Front 19

Prior to the Hawthorne studies, management theorists believed that the primary motivators of employees were job security and _______.

Back 19

Money

Front 20

The birth of the study of human relations can be traced ___________ and ___________ studies.

Back 20

Time, motion

Front 21

According to Maslow, living life to the fullest is most closely associated with fulfilling one's __________ need.

Back 21

Self-actualization

Front 22

According to Frederick Herzberg, the aspects that relate to the work setting form the ________ factors.

Back 22

Hygiene

Front 23

Jim has learned that his company is offering a Hawaiian vacation to its best salesperson. He almost own last year and really wants the trip. He is working very hard because he thinks he has a good chance to win. This exemplifiers the __________ theory.

Back 23

Expectancy

Front 24

Jack believes that he can get some extra work completed before the deadline by withholding his workers' vacation schedules until the jobs is completed. Jack is a manager who follows __________.

Back 24

Theory X

Front 25

The approach that suggests that imagination, ingenuity, and creativity can help solve organizational problems is __________.

Back 25

Theory Y

Front 26

A work system that allows employees to choose their starting and ending times as long as they are at working during a specified core period is called __________.

Back 26

Flex-time

Front 27

___________ adds tasks to a job instead of treating each tasks as a separate job.

Back 27

Job enlargement

Front 28

When Kelly reprimands Sarah each time Sarah is late for work, Kelly is applying ________.

Back 28

behavior motification

Front 29

In some companies, the department that handles the human sources management function is still called ___________.

Back 29

Personnel

Front 30

The observation and study of information about the job is called ________.

Back 30

Job analysis

Front 31

The qualifications required for a job are spelled out in a job ________.

Back 31

specification

Front 32

___________ tests are restricted to specific gov jobs and those involving security or access to jobs.

Back 32

Polygraph

Front 33

professionals who specialize in luring qualified people away from their companies are known as ________.

Back 33

Headhunters

Front 34

Recruiting for entry-level managerial and professional positions is often carries out on_________.

Back 34

college and university campuses

Front 35

The ___________ includes a panel consisting of employees peers, superiors, and subordinates.

Back 35

the 360- degree feedback system

Front 36

If Greta received training by watching videotapes and discussing case studies, she received ______ training.

Back 36

Classroom

Front 37

Joseph has worked at his position for years. He is currently participating in management seminars at company expense. This is an example of _________.

Back 37

development

Front 38

Sandy Smith moved to a new job that involved more responsibility and an increase in compensation. She received a(n) __________.

Back 38

promotion

Front 39

To motivate employees such as car salespersons to sell as much as they can, they are paid _________.

Back 39

commission

Front 40

June works at McDonald's part time as a grill operator. She will probably be paid with the __________ compensation method.

Back 40

Time-wage

Front 41

An employee stock ownership plan is an example of __________.

Back 41

profit sharing

Front 42

Workers seeking to improve pay and working conditions may join together to form a(n) _________.

Back 42

labor union

Front 43

___________ make carrying out normal business operations difficult, if not impossible.

Back 43

Strikes

Front 44

A(n) ____________ might be brought in as a neutral third party to keep union and management representative talking.

Back 44

conciliator

Front 45

Age, gender, and race are _________ characteristics of diversity.

Back 45

Primary

Front 46

Secondary characteristics of diversity _________.

Back 46

Can be changed.

Front 47

Having a diverse workforce has many benefits. One benefit is the __________ use of a company's human resources.

Back 47

More productive.

Front 48

James Johnson has developed a new product, found a store willing to sell it, and agreed to help promote the product's sale. He is engaging in ___________.

Back 48

Marketing.

Front 49

When a customer hands the cashier $1 and receives a loaf of brad, a(n) ____________ has occurred.

Back 49

Exchange

Front 50

When a storeowner spends a lot of money for a new products that have yet to be proved sales items, the owner is engaging in the marketing function of __________.

Back 50

Risk Taking

Front 51

Richard has acquired a supply of canned fruits and vegetables. He does not yet have a buyer for them, but he's using promotion and other activities to find a buyer. H wis performing the marketing function of ____________.

Back 51

Selling

Front 52

The goal of the marketing concept is ______________.

Back 52

Customer satisfaction

Front 53

________ remains a major element of any strategy to develop and manage long-term customer relationships.

Back 53

Communication

Front 54

During the industrial revolution, new technologies fueled strong ___________.

Back 54

Demand

Front 55

A plan of action for developing, pricing, distributing, and promoting products that meets the needs of a specific customer is a a(n) ___________.

Back 55

Marketing Strategy

Front 56

People visiting a ski resort would be viewed by a ski equipment storeowner as the business's ________.

Back 56

Market.

Front 57

The aim of __________ is to communicate directly or indirectly with individuals, groups, and organizations to facilitate exchange.

Back 57

Promotion

Front 58

___________ is a systematic and objective process of getting information on potential customers.

Back 58

Market research

Front 59

__________ is a psychological variable of buyer behavior.

Back 59

Personality

Front 60

__________ are the least expensive data to collect.

Back 60

Secondary data

Front 61

Purchasing power, recession, and inflation are associated with _________ forces.

Back 61

Economic

Front 62

The public's opinions and attitudes toward living standards, ethics, and the environment and considered ________ forces.

Back 62

Social

Front 63

__________ allows a company to discoed the strengths and weaknesses of a product before it is fully launched in the market.

Back 63

Test marketing

Front 64

________ are less expensive than manufacturer brands and are owned and controlled by a wholesaler or retailer.

Back 64

Private distribution brands

Front 65

_________ generally appeal to those consumers who are willing to sacrifice quality and products consistency for the sake of lower prices.

Back 65

Generic products

Front 66

The pricing policy that allows a company to cover the product's development cost most quickly is ____________.

Back 66

Price skimming

Front 67

_________ enables a product to enter the marketing

Back 67

Penetration Price

Front 68

A cosmetic company believes that it makes more sense to sell its eye shadow at $11.99 rather than $12.00 it is using ____________.

Back 68

Psychological Pricing

Front 69

__________ buy products from manufacturers and sell them to consumers for home and household use.

Back 69

Retailers

Front 70

When a product is to be made available in as many outlets as possible, wholesalers and retailers engage in __________.

Back 70

Intensive distribution

Front 71

When ford pays a Television network to air its commercial, it is using ________.

Back 71

Advertising

Front 72

When Chiquita uses newspaper ads to introduce its new fruit drink to consumers before intro ducting it to supermarkets, it is using _________.

Back 72

Pull strategy

Front 73

The mass media willingly carry ___________ for a company or product, believing it has general public interest.

Back 73

Publicity

Front 74

_____________ are electronic media that function using digital codes and are available via computers, cell phones, smart phones and other digital devices.

Back 74

Digital Media

Front 75

_____________ uses digital media to develop communication and exchanges with customers.

Back 75

Digital marketing

Front 76

______________ means carrying out the goals of business through the use of the internet.

Back 76

E-business.

Front 77

The internet ___________ the cost of communication and is therefore significant in industries such as entertainment, health care and education.

Back 77

Lowers

Front 78

Digital media can be a(n)________ backbone that helps store knowledge, information and records in a management information systems for the employees of a company.

Back 78

communications

Front 79

The internet has become a new __________ to make products available for people.

Back 79

distribution channel

Front 80

A recent market research study reveals that people today spend more time on _______________ than they do on __________.

Back 80

social networking sites, email

Front 81

The aspect of marketing that still remains unchanged by the digital media is the importance of achieving the _____________.

Back 81

right marketing mix.

Front 82

Some companies have started using _________ as internal tools for projects that require a lot of documentation.

Back 82

wikis

Front 83

Marketers generally engage in ____________ of their products on social networking sites.

Back 83

promotion

Front 84

_____________ only read online information and are the largest group in most countries.

Back 84

spectators

Front 85

The BBOnline program is managed by the _________, which follows guidelines on self-regulation and monitoring established by the U.S. Department Commerce.

Back 85

Counsel of Better Business Bureau.

Front 86

___________ is a method of initiating identity theft fraud that is growing rapidly.

Back 86

Phishing

Front 87

___________ of content is a major intellectual property problem especially in the areas of softwares, music movies, and video games.

Back 87

illegal sharing.