Babok Chapter 3 Elicitation

Front 1

You are conducting a workshop and you come to a point where you need to come up with ideas on how to solve the issues of delays in the billing process. You ask the participants to:
a. Give them ideas
b. Talk amongst themselves
c, Brainstorm
d. Draw a diagram of the process

Back 1

c. Brainstorm

Hint 1

Brainstorming is an excellent way to foster creative thinking about a problem.

Front 2

You are interviewing a manager about some of the business issues she is faced with. It is near the end of the interview. You:
a. Close the discussion by confirming the information you received
b. Ask more questions
c. Brainstorm
d. Give them ideas on how to solve the issues

Back 2

a. Close the discussion by confirming the information you received

Hint 2

BABOK 3.4 Confirm Elicitation Results

Front 3

After conducting a workshop to facilitate the description of the "as-is" process, you want to validate some of the information. You
a. Brainstorm
b. Send emails to confirm what they said
c. Send an email to ask more questions
d. Arrange an observation session to view the process at work

Back 3

b. Send emails to confirm what they said

Hint 3

BABOK 9.9.2.3
Review and confirm the selected details with subject matter experts.

Front 4

What should a glossary contain?
a. Key Domain Terms and stakeholder list
b. Metrics
c. Data Elements
d. Key Domain Terms and their definitions

Back 4

d. Key Domain Terms and their definitions

Hint 4

BABOK 9.5.3.1
A glossary consists of a term relevant to the domain and a unique definition for each, as well as cross-referencing aliases.

Front 5

What is the term for dialoguing with the user when conducting an observation?
a. Active
b. Passive
c. Interview
d. Interrupting

Back 5

a. Active

Hint 5

BABOK 9.18.2
while the observer observes the current process and takes notes they may dialog with the user. When the observer has questions as to why something is being done as it is, they ask questions right away, even if it breaks the routine of the user.

Front 6

What type of question elicits dialogue?
a. Closed ended
b. Structured
c. Open ended
d. Unstructured

Back 6

c. Open ended

Hint 6

BABOK 9.14.3
Questions that are used to elicit a dialog or series of steps and cannot be answered in a yes or no fashion but need explaining.

Front 7

What are the elements of document elicitation results?
a. Whiteboard, recordings, written documents
b. Requirements stated and Stakeholder concerns
c. Requirements
d. Requirements unstated

Back 7

Requirements stated and Stakeholder concerns

Hint 7

BABOK 3.3.7

Front 8

You are in the process of selecting persons to participate in a particular elicitation event.
Among your considerations are whether the type of questions will be open-ended or c1osedended.
You are also considering the best mode of distribution. What technique are you likely to be planning?
a. Survey/Questionnaire.
b. Focus group.
c. JAD workshop.
d. Interview.

Back 8

a. Survey/Questionnaire.

Hint 8

The key to the question is the distribution of the survey. For example, a web-based questionnaire is not appropriate for people without PCs. (This has happened!). Closed-ended questions are best for questionnaires.

Front 9

You are focusing your elicitation activities on gathering transition requirements. Which
technique may provide the best opportunity for this activity?
a. Prototype.
b. Focus group.
c. Interface analysis.
d. Observation.

Back 9

c. Interface analysis.

Hint 9

Most likely technique to yield implementation requirements that help facilitate transition from current state to future state. System interface analysis helps define data-mapping, security and operational requirements.

Front 10

Who would be the most likely audience for a survey?
a. Business domain SMEs, such as Marketing, Accounting, and Operations.
b. Project manager, executive team, enterprise governance group, business sponsor.
c. Project manager, testing team, call center staff.
d. Quality assurance analyst, data modeler, trainer, developer.

Back 10

a. Business domain SMEs, such as Marketing, Accounting, and Operations.

Hint 10

Appropriate audience for distributing written
questions and soliciting information.

Front 11

Successful interviewing depends on all of the following general factors:
a. BA's interviewing skill, interviewee's readiness to provide information, interviewee's
clarity regarding business expectations from the target system, interviewee's expertise
in user interface design, BA and interviewee rapport.
b. BA's level of understanding the business, BA's interviewing skill, interviewee's
readiness to provide information, interviewee's clarity regarding business expectations
from the target system, BA and interviewee rapport.
c. BA's level of understanding programming technologies, BA's interviewing skill,
interviewee's readiness to provide information, interviewee's clarity regarding business expectations from the target solution.
d. BA's level of understanding of organizational behavior, BA's presentation skill, interviewee's readiness to provide information, interviewee's clarity regarding business expectations from the target system, BA and interviewee rapport.

Back 11

d. BA's level of understanding the business, BA's interviewing skill, interviewee's readiness to provide information, interviewee's clarity regarding business expectations from the target system, BA and interviewee rapport.

Hint 11

These are listed in the BABOK 9.14.2.

Front 12

Which of the following Elicitation techniques would be most appropriate for quickly determining subjective stakeholder attitudes and perceptions about a possible new system?
a. Requirements Workshops.
b. Focus Groups.
c. Interviews.
d. Surveys.

Back 12

b. Focus Groups.

Hint 12

Focus groups are used for qualitative input about a new product like a system. It can be a quick way to generate ideas quickly, especially about attitudes and beliefs.
BABOK 9.11.2.

Front 13

What is the optimal sequence for prototyping?
a. Prepare for prototyping, prototype, evaluate the prototype.
b. Interview appropriate SMEs, build the prototype with the design team, review the
prototype, document results.
c. Prepare for prototyping, build the prototype with the design team, review the
prototype, document results.
d. Hold a requirements workshop to elicit stakeholder requirements, prepare for
prototyping, prototype, evaluate the prototype.

Back 13

Prepare for prototyping, prototype, evaluate the prototype.

Hint 13

From the BABOK 9.22.3.2.

Front 14

For a current project, you need input from a sub-set of users who are scattered geographically across several time zones, but who could add individual insights to an issue. You may need to conduct follow up interviews based on the results. Your expertise, however, is in modeling and
not elicitation. You have observed a peer BA who is particularly adept with semi-structured techniques while conducting interviews. So you have decided to ask your peer for guidance.
What technique might your peer be able to help you with that would be particularly useful for your task?
a. Homogenous focus group.
b. Closed-ended survey.
c. Heterogeneous focus group.
d. Web-meeting interview.

Back 14

d. Web-meeting interview.

Hint 14

From the BABOK 9.14.3.1 under Location of participants: "An interview can be conducted
in-person or via telephone, web conference, or other remote communication methods."

Front 15

When selecting requirements elicitation stakeholders and activities, which is the correct relationship between the two?
a. Select requirements activities based on the product being built and then identify
stakeholders to provide you with their requirements.
b. Identify stakeholders and then select requirements activities appropriate to them.
c. Identify only stakeholders with the necessary time and knowledge and then select
requirements activities appropriate to them.
d. There is no typical relationship between stakeholders and selecting requirements
activities.

Back 15

b. Identify stakeholders and then select requirements activities appropriate to
them.

Hint 15

BABOK suggests that requirements activities are not selected until stakeholders are identified.

Front 16

Assume you have documented an unfamiliar business process and there seem to be gaps in the workflow, despite the fact you got the flow from subject matter experts (SMEs). Which elicitation method will be most effective at understanding the process?
a. Interview the SMEs again.
b. Bring the SMEs into a facilitated session and talk about the process to uncover the
gaps.
c. Observe some SMEs to uncover the gaps.
d. Brainstorm with the SMEs to uncover the gaps.

Back 16

c. Observe some SMEs to uncover the gaps.

Hint 16

Observing is an appropriate technique to uncover missing requirements, especially
after people have verbally provided their information.

Front 17

Which ofthe following techniques would best help in visually uncovering user interface requirements quickly and early in the analysis process:
a. Activity Diagrams.
b. Use Case Descriptions.
c. Entity Relationship Diagrams.
d. Prototyping.

Back 17

d. Prototyping.

Hint 17

The definition of prototyping is to detail interface requirements and integrate them with other requirements. BABOK 9.22.

Front 18

The solution scope and business case is an input to the prepare for elicitation task that helps the BA to elicit stakeholder and transition requirements
True or False

Back 18

TRUE

Hint 18

BABOK 3.1.3

Front 19

A requirements workshop should never be used to gain consensus.
True or False

Back 19

FALSE

Hint 19

BABOK 9.23
A requirements workshop provides a means for stakeholders to collaborate, make decisions and gain a mutual understanding of requirements.

Front 20

A focus group should include as many people as possible from different backgrounds
True or False

Back 20

FALSE

Hint 20

BABOK 9.11.3
Individuals may self-censor if not comfortable with others’ backgrounds or opinions, resulting in a lower quality of data collected.

Front 21

A (n) _________ is a means of eliciting information from many people, anonomously, in a relatively short period of time

Back 21

Survey

Hint 21

p214
9.31.1
A survey is a means of eliciting information from many people, sometimes anonymously, in a relatively short period of time.

Front 22

This elicitation technique is composed of prequalified individuals whose purpose is to discuss and comment on a topic under the guidance of a trained moderator. These sessions can be conducted using a homogeneous or heterogeneous audience.

Back 22

Focus Group

Hint 22

p172
9.11.1
A focus group is a means to elicit ideas and attitudes about a specific product, service or opportunity in an interactive group environment.

Front 23

List the four elicitation tasks

Back 23

3.1 Prepare for Elicitation
3.2 Conduct Elicitation Activity
3.3 Document Elicitation Results
3.4 Confirm Elicitation Results

Hint 23

Mnemonic PC/DC

Front 24

List the four outputs from elicitation tasks

Back 24

Elicited results
Scheduled resources
Stakeholder concerns
Supporting materials

Hint 24

p54
BABOK 3.0

Front 25

If elicitation results include information provided by stakeholders that will be recorded and structured, what forms can the results take?

Back 25

Whiteboards, visual or audio recordings, and written documents

Hint 25

p59
3.3.4

Front 26

According to the BABOK, which elicitation technique usually does not stand alone, but can provide a valuable cross-check to requirements elicited through other techniques?

Back 26

Document Analysis

Hint 26

p169
9.9.4

Front 27

According to the BABOK, what are the two techniques used to confirm elicited results?

Back 27

Interviews and Observations

Hint 27

p61
3.4.5

Front 28

What would you do to prepare for a requirements workshop (Hint, think inputs)

Back 28

Determine Business Need, Solution Scope, Business Case, Stakeholder List

Hint 28

p199
9.23.3

Front 29

According to the BABOK, in Requirements Elicitation the Business Analyst need not bee an expert or even knowledgeable in all of the elicitation techniques, however the Business Analyst should:

Back 29

Understand the commonly used techniques to elicit requirements and how best to apply them

Hint 29

BABOK p53

Front 30

To draw forth or bring out (something latent for potential) defines :

Back 30

The term elicitation

Hint 30

BABOK p53

Front 31

The elicitation technique is composed of prequalified individuals whose purpose is to discuss and comment on a topic under the guidance of a trained moderator. These sessions can be conducted using a homogenous or heterogeneous audience. What is this technique called

Back 31

Focus Group

Hint 31

BABOK p173
Techniques 9.11.3.1

Front 32

Prototyping can be categorized in two ways. What are they?

Back 32

1. Functional Scope
2. Usage Throughout System Development Lifecycle

Hint 32

BABOK p196, 197
Technique 9.22.2

Front 33

What is the role of the scribe in requirements workshops?

Back 33

1. To document the requirements in the format determined prior to the workshop
2. Keep track of any items or issues that are deferred during the session (parking lot)

Hint 33

BABOK p200
Technique 9.23.3.2

Front 34

What is the role of the facilatator in requirements workshops?

Back 34

• Establish a professional and objective tone for the meeting. Identified in the BABOK
• Enforce discipline, structure, and ground rules for the meeting.
• Introduce the goals and agenda for the meeting.
• Manage the meeting and keep the team on track.
• Facilitate decision-making/build consensus, but avoid participating. Ensure
that all stakeholders participate and have input heard.
• Ask the right questions, analyze the information being provided by the
stakeholders, follow-up with probing questions, if needed.

Hint 34

BABOK 9.23.3.2

Front 35

A (n) ______ is a means of eliciting information from many people, anonomously, in a relatively short period of time.

Back 35

Survey

Hint 35

BABOK p214
Technique 9.31.1

Front 36

List the generally accepted elicitation techniques as outlined in the BABOK

Back 36

Brainstorming
Document Analysis
Focus Group
Interface Analysis
Interview
Observation
Prototyping
Requirements Workshop
Survey Questionaire

Hint 36

BABOK p53
"DIP OF RIBS."
A mnemonic "hook" to help you remember this might be:
Are your elicitation techniques "appetizing?"

Front 37

The current state of a
business process or a
system. Contrasted with
the desired or "To Be"
state.

Back 37

"As Is"

Hint 37

BABOK 5.2.4
Current Capability Analysis. Vs.
Assessment of New Capability Requirements

Front 38

A connection between
two components. The
BABOK generally uses
_______ to mean
hardware or software
interactions.

Back 38

Interface

Hint 38

BABOK 9.13.2
An interface is a connection between two components. Most software applications require one or more interfaces.

Front 39

A human connection to a
system. The BABOK
uses the term ______ when referring
to human interaction with
a system.

Back 39

User Interface

Hint 39

BABOK 9.13.2
User interfaces, including human users directly interacting with the system, as well as reports provided to the user

Front 40

An informal term for the
observation technique.
______ implies a passive
observer, but observation
may also involve active
participation.

Back 40

Job Shadowing

Hint 40

BABOK 9.18.2
Observation relies on studying people performing their jobs, and is sometimes called “job shadowing” or “following people around.”

Front 41

'Mock ups" of screens or
report layouts for a proposed
system in order to elicit
requirements for it. Can be
paper/pencil or electronic.

Back 41

Prototype

Hint 41

BABOK 9.22

Front 42

Prototyping produces "mock ups" of the screens or report layouts for an
application. What are the two types of Protypes?

Back 42

• Throw-Away Prototype - Paper/pencil or other mock-up
• Evolutionary Prototype - Functional, electronic, "running" software

Hint 42

BABOK 9.22.2

Front 43

______ is an excellent way to foster creative thinking about a problem. The aim is to produce numerous new ideas, and to derive from them themes for further analysis.

Back 43

Brainstorming

Hint 43

p157
9.3.1