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55 Cards in this Set
- Front
- Back
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problems with business today (4)
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1. Fewer workers
2. widening skill gap 3. global competition for talent 4. Rapid change in technology-->ppl slow to adapt. need to DMU (develop,manage,utilize) |
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building blocks of a comp (4)
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1. mission: identify purpose
2. business goals: how does it measure success 3. business strategy: how will it meet its goals 4. organizational culture |
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SWOT analysis:
what does it stand for? what does it analyze |
Strengths, weaknesses, opportunities, threats.
evaluation of environmental and org analysis |
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Environmental Analysis
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analysis of things that comp can't control.
ex:availability of friendly, hard-working, and loyal workers |
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organizational analysis
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organization within company
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What do you need to do to build a Management team(4)
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1. plan
2. organize: how to arrange co. resources 3. direct: guide employees to meet objectives 4. monitor performance 4. control |
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Structuring an Organization
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structure follows strategy:
pick structure that matches what you want to accomplish |
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Chain of Command
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span of control. the more direct reports you have=the more power.
also, how many layers up are you? |
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Specialization
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fewer number of tasks
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Departmentalization
advantages and disadv. |
grouping jobs into departments.
advantages: high interaction w/in same group disadv: less communication. formation of silos-->need to integrate |
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Staffing the Organization (proccess of)
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1. Recruit
2. Assess 3. Select |
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Functional Organization
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Def: authority determined by relationships between group functions and activities
Used by most small to medium size firms Structured around basic business functions (marketing, operations, finance) have dept for each Benefits: specialization w/in functional areas and smoother coordination among them Large firms: fosters centralization and accountability more difficult As orgs grow go to other 3 structures |
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Divisional Organization
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corp. divisions operate as separate businesses under corporate umbrella (nestle, Coca cola)
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Matrix Organization
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most of work done as projects or teams and report to managers (construction, consulting)
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International Org
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each comp in every area operates independently
(Levis and Fed Ex) |
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centralized vs. decentralized
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centralized: standardized
decentralized: to capitalize on local activites |
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tall vs. flat orgs
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tall: limits authority, slows change
flat: few layers of management. easy access to decision-makers, less control |
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Work of Leaders (5)
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1. creating a vision of the company
2.set values that guide behavior 3. lead execution of business strategy 4. determine when change is needed 5. leading the change |
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Emotional Intelligence of Leaders (5)
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1. Self-awareness
2. self-regulation 3. motivation 4. empathy 5. social skill |
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Recruiting
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who to attract.
how will you attract them job analysis=which KSAs are needed for job? |
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Attracting candidates:
also name 2 most important |
most important= meaning for work, and opportunity for advancement
base salary benefits org. culture signing bonus opp for wealth |
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Job analysis took
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1. observation
2. interview 3. perform the job 4. critical incidents |
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SELECTION=PREDICTION
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match KSAs of job with KSAs of person
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a good interview
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1. demonstrate how skils and experience relate to job
2. explain Experience 3. Know your own skills demonstrate thinking, problem-solving, and interpersonal skills |
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High performance=
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high performance= f(ability x motivation)
motivation: incentives, rewards |
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Classical Theory
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people will work for money
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Theory X
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people will work on a system of rewards and punishments. they must be closely supervised
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Expectancy Theory
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work towards rewards that they expect
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Behavior Modification Theory
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continue high performance if rewarded, but won't if its not rewarded.
if bad behavior not punished, becomes rewarded |
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Management by objectives
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employees will work to achieve goals set jointly with their managers
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Hawthorne Effect
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employees will work if receive special attention from management
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Maslow's Hierarchy of Needs
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employees work to satisfy needs. lower-level needs satisfied first before higher-level needs
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Equity theory
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work if managers treat all employees the same based on I/O factors
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Theory Y
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will work if it makes them feel good
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Two-Factor Theory/ Hertzberg
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work if "motivators" and "hygiene factors" there.
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what should be measured in performance?
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1. Job Behaviors
2. Job Outcomes |
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Performance Measurement:
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Objective: things you can count
subjective: things you rate/judge most companies do this really badly |
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Performance Management
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if have outcomes-->want to improve performance
1. communicate performance feedback 2. coach job behavior 3. developing employees skills 4. redirect employee behavior |
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Can't do problems
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train to build KSAs
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Won't do problems
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increase motivation
do not send them to training! |
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Scale Definition
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uniform scale of judgment for more agreement.
accuracy=acceptance=improvement |
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Power of Culture
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1. shapes employee behavior
2. reward appropriate behaviors 3. punishes and isolates violators |
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What makes a strong culture?
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1. Intensity: fundamental beliefs
2. Degree of Agreement: unity |
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Managing culture
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1. recruit and select people who fit culture
2. socialize and train employees 3. reward and recognize employees |
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impact of culture
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1. job behavior is shaped
2. job motivation goes up if they feel committed to the org 3. satisfaction when workers feel "in sync" with cultural values |
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Breaking Resistance
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-create compelling reason to change=create motivation
-distributive vs. procedural justice |
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Getting past resistance thru "fair process"
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basically sharing information and sharing the problem
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distributive justice
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-use incentives to drive behavior change.
-tell ppl what will change but not why -result: compliance, lack of trust |
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procedural justice
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-tell ppl whay problem is, ask for imput
-tell people what to expect as function of change result: commitment, trust, feeling of respect, power, and control |
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Civil Rights Act 1964
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can't discriminate against individual's race, color, religion, sex, or national origin
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EEOC Equal Employment Opportunity Commission
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take complaints and then take employers to court
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DFEH Department of Fair and Equal Housing
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protects sexual preferences, diseases
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"at will"
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means employers can terminate jobs without cause
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2 types of Sexual Harrassment
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1. Quid pro quo
2. hostile work environment |
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Americans with Disabilities Act 1990
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these ppl cant be discrimianted against if they have the qualifications. companies also must provide reasonable accomodations for them
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