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55 Cards in this Set

  • Front
  • Back
problems with business today (4)
1. Fewer workers
2. widening skill gap
3. global competition for talent
4. Rapid change in technology-->ppl slow to adapt. need to DMU (develop,manage,utilize)
building blocks of a comp (4)
1. mission: identify purpose
2. business goals: how does it measure success
3. business strategy: how will it meet its goals
4. organizational culture
SWOT analysis:

what does it stand for?
what does it analyze
Strengths, weaknesses, opportunities, threats.

evaluation of environmental and org analysis
Environmental Analysis
analysis of things that comp can't control.
ex:availability of friendly, hard-working, and loyal workers
organizational analysis
organization within company
What do you need to do to build a Management team(4)
1. plan
2. organize: how to arrange co. resources
3. direct: guide employees to meet objectives
4. monitor performance
4. control
Structuring an Organization
structure follows strategy:
pick structure that matches what you want to accomplish
Chain of Command
span of control. the more direct reports you have=the more power.
also, how many layers up are you?
fewer number of tasks

advantages and disadv.
grouping jobs into departments.
advantages: high interaction w/in same group

disadv: less communication. formation of silos-->need to integrate
Staffing the Organization (proccess of)
1. Recruit
2. Assess
3. Select
Functional Organization
 Def: authority determined by relationships between group functions and activities
 Used by most small to medium size firms
 Structured around basic business functions (marketing, operations, finance) have dept for each
Benefits: specialization w/in functional areas and smoother coordination among them
 Large firms: fosters centralization and accountability more difficult
 As orgs grow
go to other 3 structures
Divisional Organization
corp. divisions operate as separate businesses under corporate umbrella (nestle, Coca cola)
Matrix Organization
most of work done as projects or teams and report to managers (construction, consulting)
International Org
each comp in every area operates independently
(Levis and Fed Ex)
centralized vs. decentralized
centralized: standardized
decentralized: to capitalize on local activites
tall vs. flat orgs
tall: limits authority, slows change

flat: few layers of management. easy access to decision-makers, less control
Work of Leaders (5)
1. creating a vision of the company
2.set values that guide behavior
3. lead execution of business strategy
4. determine when change is needed
5. leading the change
Emotional Intelligence of Leaders (5)
1. Self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skill
who to attract.
how will you attract them

job analysis=which KSAs are needed for job?
Attracting candidates:

also name 2 most important
most important= meaning for work, and opportunity for advancement

base salary
org. culture
signing bonus
opp for wealth
Job analysis took
1. observation
2. interview
3. perform the job
4. critical incidents
match KSAs of job with KSAs of person
a good interview
1. demonstrate how skils and experience relate to job
2. explain Experience
3. Know your own skills

demonstrate thinking, problem-solving, and interpersonal skills
High performance=
high performance= f(ability x motivation)

motivation: incentives, rewards
Classical Theory
people will work for money
Theory X
people will work on a system of rewards and punishments. they must be closely supervised
Expectancy Theory
work towards rewards that they expect
Behavior Modification Theory
continue high performance if rewarded, but won't if its not rewarded.
if bad behavior not punished, becomes rewarded
Management by objectives
employees will work to achieve goals set jointly with their managers
Hawthorne Effect
employees will work if receive special attention from management
Maslow's Hierarchy of Needs
employees work to satisfy needs. lower-level needs satisfied first before higher-level needs
Equity theory
work if managers treat all employees the same based on I/O factors
Theory Y
will work if it makes them feel good
Two-Factor Theory/ Hertzberg
work if "motivators" and "hygiene factors" there.
what should be measured in performance?
1. Job Behaviors
2. Job Outcomes
Performance Measurement:
Objective: things you can count
subjective: things you rate/judge

most companies do this really badly
Performance Management
if have outcomes-->want to improve performance

1. communicate performance feedback
2. coach job behavior
3. developing employees skills
4. redirect employee behavior
Can't do problems
train to build KSAs
Won't do problems
increase motivation

do not send them to training!
Scale Definition
uniform scale of judgment for more agreement.

Power of Culture
1. shapes employee behavior
2. reward appropriate behaviors
3. punishes and isolates violators
What makes a strong culture?
1. Intensity: fundamental beliefs
2. Degree of Agreement: unity
Managing culture
1. recruit and select people who fit culture
2. socialize and train employees
3. reward and recognize employees
impact of culture
1. job behavior is shaped
2. job motivation goes up if they feel committed to the org
3. satisfaction when workers feel "in sync" with cultural values
Breaking Resistance
-create compelling reason to change=create motivation
-distributive vs. procedural justice
Getting past resistance thru "fair process"
basically sharing information and sharing the problem
distributive justice
-use incentives to drive behavior change.
-tell ppl what will change but not why
-result: compliance, lack of trust
procedural justice
-tell ppl whay problem is, ask for imput
-tell people what to expect as function of change
result: commitment, trust, feeling of respect, power, and control
Civil Rights Act 1964
can't discriminate against individual's race, color, religion, sex, or national origin
EEOC Equal Employment Opportunity Commission
take complaints and then take employers to court
DFEH Department of Fair and Equal Housing
protects sexual preferences, diseases
"at will"
means employers can terminate jobs without cause
2 types of Sexual Harrassment
1. Quid pro quo
2. hostile work environment
Americans with Disabilities Act 1990
these ppl cant be discrimianted against if they have the qualifications. companies also must provide reasonable accomodations for them