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54 Cards in this Set
- Front
- Back
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THE EVOKING OF A SHARED OR COMMON MEANING IN ANOTHER PERSON IS CALLED ________________________.
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COMMUNICATION
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THE ELEMENT OF THE COMMUNICATION MODEL THAT CONTAINS THE THOUGHTS AND FEELINGS THE COMMUNICATOR IS ATTEMPTING TO ELICIT IN THE RECEIVER IS THE ___________________________.
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MESSAGE
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__ _______________ _____________ IS THE WINDOW THROUGH WHICH WE INTERACT WITH PEOPLE AND INFLUENCE THE QUALITY, ACCURACY, AND CLARITY OF THE COMMUNICATION
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A PERCEPTUAL SCREEN
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WHEN A SUPERVISOR SENDS A MESSAGE TO A DIVERSE WORKGROUP, BOTH PARTIES SHOULD BE SENSITIVE TO __ _____________ ___________.
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A PERCEPTUAL SCREEN
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REFLECTIVE LISTENING DOES NOT ___________ _____ ____________ _____ _____ __ ____ ___________________.
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EMPHASIZE MORE STRONGLY THE ROLE OF THE COMMUNICATOR.
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ALL OF THE FOLLOWING ARE INCLUDED IN REFLECTIVE LISTENING EXCEPT:
A. AFFRIMING THE CONTACT B. AGREEING WITH THE CONTACT C. CLARIFYING THE IMPLICIT D. SILENCE |
B. AGREEING WITH THE CONTACT
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USE _______________ CONTACT IF ONE OF YOUR EMPLOYEES IS EXPRESSING THOUGHTS AND FEELINGS ABOUT A PROBLEM, ESPECIALLY IF EXHIBITING DISCOMFORT OR ANXIETY.
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AFFIRMING
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INFORMATION OVERLOAD FOR EMPLOYEES CAN RESULT FROM A FAILURE TO ______________ AND ______________ INFORMATION SELECTIVELY
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FILTER AND DISSENMINATE
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A BARRIER TO EFFECTIVE COMMUNICATION IS _____________ ______________________.
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STATUS DIFFERENCE
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MINIMIZING JARGON AND TECHNICAL LANGUAGE, ENCOURAGING FORMATION OF NONHIERARCHICAL WORKING RELATIONSHIPS AND PROVIDING CROSS-CULTURAL TRAINING CAN ALL BE USED TO ________________ ________________.
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OVERCOME BARRIERS
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THE USE OF INFORMATION TECHNOLOGIES REDUCES STATUS DIFFERENCES AS A BARRIER TO COMMUNICATION BECAUSE IT ENCOURAGES THE FORMATION OF A ______-____________________ WORKING RELATIONSHIP.
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NON-HIERARCHICAL
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RICHNESS IN A COMMUNICATION MESSAGE REFERS TO THE ABILITY OF THE MEDIUM TO ___________ THE MEANING
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CONVEY
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___________ ___________________ HAS A HIGH DATA CAPACITY BUT A LOW INFORMATION RICHNESS
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WRITTEN COMMUNICATION
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A MAIN METHOD IN OVERCOMING PHYSICAL SEPARATION AS A BARRIER TO COMMUNICATION IS ______ _____-__-_____ _____________.
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MORE FACE-TO-FACE COMMUNICATION
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STUDIES SHOW THAT E-MAILS OR COMPUTERMEDIATED COMMUNICATION CAN RESULT IN AN INCREASE OF ______________________.
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FLAMING (ANGRY REPLIES)
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E-MAILS ENCOURAGE ALL OF THE FOLLOWING EXCEPT:
A. FLAMING B. DECREASING SPEED OF GROUP DECISIONS C. OVERLOADING OF INFORMATION D. PERSONAL FOLLOW-UP |
D. PERSONAL FOLLOW-UP
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THE USE OF NEW TECHNOLOGIES ENCOURAGES ____________________.
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POLYPHASIC (MULTI-TASKING)
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POLYPHASIC ACTIVITY IS ______ _________ _______ __ ___ ____.
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DOING MULTIPLE THINGS AT ONE TIME.
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DEFENSIVE COMMUNICATION CAN LEAD TO ____________ _________ _______________.
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STRAINED WORKING RELATIONSHIPS
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RESULTS OR OUTCOMES OF DEFENSIVE COMMUNICATION ARE ALL OF THE FOLLOWING EXCEPT:
A. HARMONIOUS RELATIONSHIPS B. INCREASED NONWORKING TIME C. RETALIATION D. AGGRESSION AND ABUSE |
A. HARMONIOUS RELATIONSHIPS
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A SERGEANT REFERRING TO ONE OF THEIR OFFICERS AS A LOAFER BECAUSE THEY ARE NEVER AROUND WHEN PAPER NEEDS TO BE WRITTEN IS AN EXAMPLE OF _____________________.
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LABELING
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WHAT ARE CATHERINE CRIER’S (NEWS ANCHOR) FOUR BASIC RULES TO PREVENT DEFENSIVE COMMUNICATION: _________________, ________________, ____________________ AND ____________________.
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1. DEFINE THE SITUATION
2. CLARIFY THE PERSON’S POSITION 3. ACKNOWLEDGE THE PERSON’S FEELINGS 4. BRING THE FOCUS BACK TO THE FACTS |
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A DEFENSIVE TACTIC WHERE AN INDIVIDUAL ATTEMPTS TO MANIPULATE AND CONTROL OTHERS IS A _________ ________.
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POWER PLAY
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ALL OF THE FOLLOWING ARE CHARACTERISTICS OF NON-DEFENSIVE COMMUNICATION AND BEHAVIOR EXCEPT:
A. INFORMATIVE B. VAGUE C. REALISTIC D. CONTROLLED |
B. VAGUE
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AS MUCH AS _______________OF THE CONTENT OF A MESSAGE SENT IS THROUGH _______________________FORMS OF COMMUNICATION.
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65% to 90%; NON-VERBAL
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MANY OF TODAY'S COMMUNICATION TECHNOLOGIES LIMIT OR ELIMINATE_______________ FORMS OF COMMUNICATION.
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NON-VERBAL
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IN NON-VERBAL COMMUNICATION, THE STUDY OF BODY MOVEMENTS IS CALLED _________________________.
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KINESICS
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THE BEST WAY TO DETERMINE IF SOMEONE IS LYING IS TO LOOK FOR INCONSISTENCIES IN _____-___________ CUES.
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NON-VERBAL
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THE STUDY OF AN INDIVIDUAL’S PERCEPTION, SEATING ARRANGEMENTS, AND USE OF SPACE IS CALLED ___________________.
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PROXEMICS
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FRIENDS TYPICALLY INTERACT WITHIN THE ____________ ____________ ZONE.
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PERSONAL DISTANCE
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_____________________IS AN IMPORTANT METHOD FOR DETERMINING IF A MESSAGE HAS BEEN RECEIVED AND UNDERSTOOD.
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FEEDBACK
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STRONG _______________IS A STRONG EMPHASIS BY WORK GROUPS AND EFFECTIVE TEAMS.
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LEADERSHIP
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________________REQUIRES SKILLS IN COMMUNICATION AND LISTENING, NEGOTIATING AND COOPERATIVE AND HELPING OTHERS
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EMPOWERMENT
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A _________ ___________ IS A SMALL NUMBER OF PEOPLE WHO ARE COMMITTED TO A COMMON MISSION, PERFORMANCE GOALS, AND APPROACH FOR WHICH THEY HOLD THEMSELVES MUTUALLY ACCOUNTABLE
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WORK TEAM
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AN EMERGENT GROUP IS KNOWN AS AN ____________ _________.
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INFORMAL GROUP
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AUTONOMOUS WORK GROUPS ARE ALSO KNOWN AS_____-__________ ________.
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SELF-MANAGED TEAMS
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ACCORDING TO THE GROUP DEVELOPMENT MODEL, THE FOLLOWING ISSUES NEED TO BE ADDRESSED _________________, _______ AND ________________ _________.
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INTERPERSONAL, TASK, AUTHORITY ISSUES
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ACCORDING TO THE GROUP DEVELOPMENT MODEL, WHAT ARE THE THREE ISSUES THAT NEED TO BE ADDRESSED AS PART OF THE GROUPS AUTHORITY ISSUES?
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1. WHO IS IN CHARGE
2. MANAGEMENT OF POWER AND INFLUENCE 3. WHO HAS THE RIGHT TO TELL WHOM TO DO WHAT |
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A CHARACTERISTIC OF A _______-___________ GROUP IS PEOPLE WHO EXPRESS BOTH THEIR FEELING AND THEIR THOUGHTS.
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WELL-FUNCTIONING
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41. DEPENDENCE ON GUIDANCE AND DIRECTION IS WHAT STAGE OF GROUP DEVELOPMENT___________.
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FORMING
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______________________ REQUIRES TEAM MEMBERS TO FEEL THEY ARE PART OF THE TEAM FOR FURTHER PROGRESSION IN GROUP DEVELOPMENT.
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FORMING
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_________________________ REQUIRES TEAM LEADERS TO ADOPT A COACHING STYLE DUE TO TEAM CHALLENGES.
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STORMING
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__________ ______________ NEGATIVELY INFLUENCES GROUP COHESIVENESS
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INTERNAL COMPETITION
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ALL OF THE FOLLOWING RELATE TO A GROUP’S EFFORTS TO COMPLETE AN ASSIGNMENT EXCEPT:
A. TEAM MEMBER EVALUATIONS B. SEEKING INFORMATION C. COORDINATING ACTIVITIES D. TESTING IDEAS |
A. TEAM MEMBER EVALUATIONS
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THE CONTRIBUTOR ROLE IN A TEAM IS USUALLY OCCUPIED BY SOMEONE WHO PROVIDES_____ AND NECESSARY ____________ FOR PROBLEM SOLUTIONS.
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DATA; INFORMATION
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__________________ REQUIRES TEAM LEADERS PRIMARY ROLE TO BE ONE OF RECOGNITION.
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ADJOURNING
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__________________ _____________________ IS WHEN TEAMS DON’T FOLLOW THE FORMING, STORMING, NORMING AND PERFORMING MODEL AND EXPERIENCE CONFLICT AT DIFFERENT TIMES AND IN DIFFERENT CONTEXTS WHILE NOT PROGRESSING FROM ONE STAGE TO ANOTHER AND ALTERNATE BETWEEN PERIODS OF INERTIA AND PROGRESS WITH BURSTS OF ENERGY.
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PUNCTUATED EQUILIBRIUM
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_________, _____________ ________________ AND _______________ARE INTERPERSONAL ISSUES THAT NEED TO BE ADDRESSED ACCORDING TO THE GROUP DEVELOPMENT MODEL.
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TRUST, PERSONAL COMFORT AND SECURITY
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CHARACTERISTICS OF TOP MANAGEMENT CAN PREDICT ORGANIZATIONAL CHARACTERISTICS ACCORDING TO THE _______ __________ THEORY
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UPPER ECHELON
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________________ COMMUNICATION DEFINES A MEMBER OF A QUALITY CIRCLE WHO MAKES SURE EVERYONE IS FOCUSED ON THE SAME PROBLEM AND ALL HAVE AN OPPORTUNITY TO CONTRIBUTE.
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GATEKEEPING
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WHICH OF THE FOLLOWING IS A TERM USED TO DESCRIBE A DEVIL’S ADVOCATE WHO CHALLENGES THE THINKING OF THE CEO AND OTHER TOP EXECUTIVES.
A. JACK DANIELS B. WILD TURKEY C. CROWN ROYAL D. JIM BEAM |
B. WILD TURKEY
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THE STANDARDS THAT A WORK GROUP USES TO EVALUATE THE BEHAVIOR OF ITS MEMBERS ARE CALLED ________ ___ _____________.
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NORMS OF BEHAVIOR
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THE BEHAVIOR NORMS EXPECTED WITHIN WORK GROUPS AND CONSIDERED THE MOST IMPORTANT FROM THE ORGANIZATION’S PERSPECTIVE ARE KNOWN AS ORGANIZATIONAL _____________ AND __________.
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CULTURE AND CREDO’S
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CONSENSUS DECISION MAKING, SHARED LEADERSHIP AND THE OPEN DISCUSSION OF INFORMATION CONCERNING PROBLEMS CONFRONTING THE GROUP ARE COMPONENTS OF POSITIVE _________ ____ _____________ WITHIN A GROUP.
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NORMS OF BEHAVIOR
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