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27 Cards in this Set
- Front
- Back
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Corporate Address
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4000 E. Sky Harbor Blvd
Phoenix 85034 |
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Toll Free Res phone number
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1-800-2FLY AWA
1-800-235-9292 |
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Res centers
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Phx, and Las Vegas
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Hub cities
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Phx & Las Vegas
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Selling
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It's our job
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Selling your self begins with a:
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positive, professional attitude
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what demonstrates to our customers that AWA offers a quality product and provides superior service they deserve?
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Enthusiasm and Confidence
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The single most important factor of selling the company is:
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you must be successful in selling yourself. In the customers' mind you ARE AWA
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What is code sharing?
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1. The carrier marketing the service offers destinations other wise not served
2. The carrier operating the service receives additional revenues that it would not otherwise receive. |
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Name 7 code sharing agreements
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Mesa Airlines - YV
Big Sky Airlines - GQ British Airways - BA Hawaiian Airlines - HA Northwest Airlines - NW Virgin Atlantic - VS Royal Jordanian - RJ |
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aircraft codes
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Boeing 757-200 Code: 757
Airbus A320 Code:320 Boeing 737-300 Code: 733 Canadair Regional Jet 200 - 50 seat 2 engine Code: CRJ DeHaviland Dash-8 37 seat 2 engine turbo prop code DH8 Canadair jet 900 86 seat 2 eng Code: CR9 Beechcraft 1900 19 seat 2 engine turbor prop Code: BE1 Fairchild Metro 23 and Metro III 19 seat Turbo prop Code: SWM |
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Airline Codes
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AS ALASKA AIRLINES
HP AMERICA WEST AIRLINES - AMERICA WEST EXPRESS AA AMERICAN AIRLINES GQ BIG SKY AIRLINES BA BRITISH AIRWAYS CO CONTINENTAL AIRLINES DL DELTA AIRLIES HA HAWAIIAN AIRLINES NW NORTHWEST AIRLINES UA UNITED AIRLINES US US AIRWAYS |
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Advanced Seat Assignments
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ASA Assigned after a ticket has been purchased anywhere from 339 days to 4 hours prior to departure
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Available Seat Miles
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ASM Total passenger carrying capacity offered. The # of seats on the aircraft, X the numberr of scheduled miles flown
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ATO
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Airport Ticket Office located at all arports that AWA serves
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CASM
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Cost per Available Seat Mile. Operating expenses incurred int he Performance of air transportation.
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CTO
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City Ticket Office located at Corporate Headquarters in Tempe
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City Pair
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These are the destination and origin cities between which your passenger is traveling
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Destination City
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Usually the main destination from which the passenger will return home
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ETKT
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Electronic Ticketing product
receive a receipt and present ID when traveling |
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FlightFund
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frequent flyer program Benefits and free flights for traveling on AWA
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Hub City
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A city in which all plane changes are made for those passengers traveling throughout the AW system
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Interline Agreement
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Allows for baggage handling and ticketing between AS and another airline
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Origin city
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the first city in a customer's itinerary
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PNR
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Passenger Name Record - the reservation we will be making
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RASM
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Revenue per Available Seat Mile. Revenue received by the airline for transporting a revenue passenger one mile
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Worltracer
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Allows Quality Management desk to answer calls about a passenger's luggage claim. great for those who have questions and are unable to call the airport
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