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27 Cards in this Set

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Corporate Address
4000 E. Sky Harbor Blvd
Phoenix 85034
Toll Free Res phone number
1-800-2FLY AWA
1-800-235-9292
Res centers
Phx, and Las Vegas
Hub cities
Phx & Las Vegas
Selling
It's our job
Selling your self begins with a:
positive, professional attitude
what demonstrates to our customers that AWA offers a quality product and provides superior service they deserve?
Enthusiasm and Confidence
The single most important factor of selling the company is:
you must be successful in selling yourself. In the customers' mind you ARE AWA
What is code sharing?
1. The carrier marketing the service offers destinations other wise not served
2. The carrier operating the service receives additional revenues that it would not otherwise receive.
Name 7 code sharing agreements
Mesa Airlines - YV
Big Sky Airlines - GQ
British Airways - BA
Hawaiian Airlines - HA
Northwest Airlines - NW
Virgin Atlantic - VS
Royal Jordanian - RJ
aircraft codes
Boeing 757-200 Code: 757
Airbus A320 Code:320
Boeing 737-300 Code: 733
Canadair Regional Jet 200 - 50 seat 2 engine Code: CRJ
DeHaviland Dash-8 37 seat 2 engine turbo prop code DH8
Canadair jet 900 86 seat 2 eng Code: CR9
Beechcraft 1900 19 seat 2 engine turbor prop Code: BE1
Fairchild Metro 23 and Metro III 19 seat Turbo prop Code: SWM
Airline Codes
AS ALASKA AIRLINES
HP AMERICA WEST AIRLINES - AMERICA WEST EXPRESS
AA AMERICAN AIRLINES
GQ BIG SKY AIRLINES
BA BRITISH AIRWAYS
CO CONTINENTAL AIRLINES
DL DELTA AIRLIES
HA HAWAIIAN AIRLINES
NW NORTHWEST AIRLINES
UA UNITED AIRLINES
US US AIRWAYS
Advanced Seat Assignments
ASA Assigned after a ticket has been purchased anywhere from 339 days to 4 hours prior to departure
Available Seat Miles
ASM Total passenger carrying capacity offered. The # of seats on the aircraft, X the numberr of scheduled miles flown
ATO
Airport Ticket Office located at all arports that AWA serves
CASM
Cost per Available Seat Mile. Operating expenses incurred int he Performance of air transportation.
CTO
City Ticket Office located at Corporate Headquarters in Tempe
City Pair
These are the destination and origin cities between which your passenger is traveling
Destination City
Usually the main destination from which the passenger will return home
ETKT
Electronic Ticketing product
receive a receipt and present ID when traveling
FlightFund
frequent flyer program Benefits and free flights for traveling on AWA
Hub City
A city in which all plane changes are made for those passengers traveling throughout the AW system
Interline Agreement
Allows for baggage handling and ticketing between AS and another airline
Origin city
the first city in a customer's itinerary
PNR
Passenger Name Record - the reservation we will be making
RASM
Revenue per Available Seat Mile. Revenue received by the airline for transporting a revenue passenger one mile
Worltracer
Allows Quality Management desk to answer calls about a passenger's luggage claim. great for those who have questions and are unable to call the airport