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7 Cards in this Set
- Front
- Back
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Electronic Data Processing (EDP or DP)
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the use of computer technology to perform an organization's transaction-oriented date processing (routine transaction) |
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Decision Support Systems (DSS)
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process data into a decision-making format for the end user DSS is often used to process on-routing requests by management, including what-if analyses (spread sheet) |
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Expert Systems (ES)
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A knowledge-based information system An expert system is a computer system that emulates the decision-making ability of a human expert It uses knowledge about a specific area to act as an expert consultant to end-users differs from a DSS in that a DSS assists a user in making a decision, whereas an ES make the decision |
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Expert Systems (ES) continued...
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The knowledge base consists of facts and rules The inference engine applies the rules to the known facts to produce an optimal decision |
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Executive Information System(EIS)
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Produce information to serve the strategic information needs of top-level management
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Enterprise Resource Planning(ERP)
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an integrated computer system that integrates various information systems under one software package and one database this eliminates date redundancy and allows areas within the organization to share information Examples: Oracle SAP Microsoft Dynamics Peoplesoft |
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Customer Relationship Management(CRM)
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are software programs that provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention |
