Airman Leadership School, Set 2, Vol 1

Front 1

4 elements of the communication process

Back 1

Sender, Receiver, Message, Feedback

Front 2

Which element of the communication process...
is the originator of the communication process

Back 2

Sender:

Front 3

Which element of the communication process...

is the target of the sender’s message

Back 3

Receiver:

Front 4

Which element of the communication process...

is the idea, feeling, or information that the sender transfers to his or her audience.

Back 4

Message:

Front 5

Which element of the communication process...

is a reaction to the received message

Back 5

Feedback:

Front 6

What are The three channels of communication

Back 6

Upward, Downward, and Lateral.

Front 7

is the flow of communication through the chain of command from the lowest organizational position to the highest

Back 7

Upward Communication

Front 8

begins with the organization's upper level of management and filters down through the chain of command

Back 8

Downward Communication

Front 9

flows across organizational channels.

Back 9

Lateral Communication

Front 10

What are the 3 organizational barriers to communication

Back 10

Environmental noise, weak communication policies/norms, and autocratic management

Front 11

What are the psychological barriers to communication

Back 11

Personality, values, and language

Front 12

What are the 3 phases of Effective communication

Back 12

Diagnose, Prepare, Deliver

Front 13

Narrative

Back 13

1. Brief Example

Front 14

Testimony

Back 14

Quote

Front 15

Using someone else’s writing as if it were your own.

Back 15

Plagiarism

Front 16

Is popularly known and cannot be traced to a particular writer.

Back 16

Folk literature

Front 17

Determining what evaluating sources you need.

Back 17

Relevance

Front 18

Real life support materials.

Back 18

Books

Front 19

Determine if the author has sufficient expertise in the area

Back 19

Reliability

Front 20

Ratio examples

Back 20

Statistics

Front 21

Used to explain or clarify

Back 21

Definition

Front 22

Something people must know

Back 22

Common Sense Observation

Front 23

means all sentences or points discussed support the topic, which, in turn supports the main point.

Back 23

Unity

Front 24

All good conclusions include what three elements?

Back 24

Summary, restatement , and closure.

Front 25

To understand and engage key audiences, in order to, create, strengthen, or preserve conditions favorable

Back 25

Strategic Communication

Front 26

What does SAPP stand for

Back 26

Security , Accuracy, Propriety, Policy

Front 27

Outside of your lane

Back 27

Mind your own buisness

Front 28

information that is not available to the public and would not be released under the Freedom of Information Act

Back 28

Classified Information

Front 29

is knowing a wing’s mission and priorities in order to effectively relate their assigned duties and responsibilities to these wing initiatives and communicating to influence a particular audience

Back 29

Strategic Communication

Front 30

is an accurate, brief, and specific “bottom line” of an idea or of a single accomplishment with its associated impact.

Back 30

bullet statement

Front 31

List the three variations of the accomplishment-impact bullet statement

Back 31

Action Verb, Modified Verb, and Specific Achievement

Front 32

This is an example of which variation of the accomplishment-impact bullet statement

Back 32

Modified verb

Front 33

the accomplishment element begins with a strong action verb and ends with an expressly stated impact element

Back 33

action verb variation

Front 34

three attributes of effective bullet statements

Back 34

Accuracy, Brevity, and Specificity

Front 35

4 Steps of building Bullets

Back 35

a. Define the accomplishment and impact

b. Check for accuracy, brevity and specificity.

c. Connect the accomplishment and impact elements together

Front 36

is used to write to an individual on a private matter for praise, condolence, sponsorship, etc.

Back 36

personalized letters

Front 37

Which example reflects the proper placement and format of the date element

Back 37

Flush with right margin 10 line spaces from top of the page; 31 July 2007

Front 38

identifies the issues or topic

Back 38

Subject element

Front 39

What is a DECOR - 6?

Back 39

Recommendation for Decoration Printout.

Used for rewarding airman and is written in narrative

Front 40

selecting words that are the shortest, clearest, yet most descriptive to the readers.

It also means you need to reduce the number of unnecessary words.

Back 40

Brevity,

Front 41

Correct and true. Does not exaggerate the truth, and does not destroy integrity

Back 41

Accuracy

Front 42

containing detailed facts

Back 42

specificity

Front 43

face to face, one way, or multi-directional exchange of verbal messages and nonverbal signals between two or more people

Back 43

Interpersonal communication

Front 44

four examples of non-verbal communication

Back 44

Gestures, facial expressions, eye contact, body language

Front 45

is often driven by supervisory responsibilities, including setting standards, evaluating performance, and providing effective feedback.

Back 45

Supervisor to Subordinate interpersonal communication

Front 46

where both parties trust each other and the subordinate knows the supervisor is there to assist.

Back 46

helping relationship

Front 47

3 sessions of Interpersonal session Model

Back 47

Pre-Session, Session, Post-Session

Front 48

3 Factors for Selecting a Setting

Back 48

location, space, and time.

Front 49

What are the three approaches to counseling?

Back 49

Directive, non-directive and combined

Front 50

greet the subordinate properly as he/she enters the room

Back 50

Opening

Front 51

be an active participant and focus your full attention of the subordinate as he/she speaks

Back 51

Attending

Front 52

how you behave in response to the subordinate’s verbal and nonverbal messages

Back 52

Responding

Front 53

the ability of a supervisor to prompt their subordinate to generate solutions to their problems and reach goals

Back 53

Resolving

Front 54

effectively summarize the highlights of the session, and restate/reinforce the solutions agreed to by both you and the subordinate

Back 54

Closing

Front 55

actions need to focus on finding out if your subordinate is progressing towards resolving his/her problem, and whether or not the problem has resurfaced later on down the road.

Back 55

Follow-up

Front 56

is focused on improvement, in personal and/or professional areas, by providing guidance and recommendations

Back 56

counseling.

Front 57

An active communication process where you’re evaluating or judging subordinate performance and responding either to promote a change in behavior, or to reinforce present performance.

Back 57

feedback.

Front 58

is event related counseling

Back 58

Personal situation

Front 59

counseling includes planning for individual and professional short- and long-term goals.

Back 59

Professional growth

Front 60

List 4 examples of personal situation counseling.

Back 60

financial problems, marital problems, a death in the family, or family member illness

Front 61

List examples of professional growth counseling

Back 61

planning for upgrade training or continued education, discussing possibilities of applying for special duty assignments, or retraining