Af Als Course 3 Vol 5

Front 1

3 Invidual roles of change management?

Back 1

Change sponsor, Change agent, Change target

Front 2

4 Levels of change?

Back 2

Knowledge, attitude, individual behavior, group behavior

Front 3

4 reactions to change?

Back 3

Denial, resistance, adaptation, commitment

Front 4

2 types of change cycles?

Back 4

Directive (uses authority to change behavior) and Participative (uses knowledge to change behavior)

Front 5

3 Phases of change?

Back 5

Unfreezing (motive subs and help them prepare for change), changing, refreezing (freeze in new ways)

Front 6

4 influences of individual behavior?

Back 6

Motives, hierarchy of needs, values, personality types

Front 7

4 Temporary teams?

Back 7

Process improvement team, project team (specialized), action team (experts), workcenter team (everyday team)

Front 8

5 stages of team development?

Back 8

Forming stage, storming stage, norming stage, performing stage, adjourning stage

Front 9

3 team roles?

Back 9

Leader, facilitator, and member

Front 10

3 team needs?

Back 10

Task needs, individual needs and maintenance needs

Front 11

What is the AFSO 21 philosophy?

Back 11

Maximize value, uses CPI. Increases productivity, asset availability, improves response time, safe and reliable ops, improves energy efficiency

Front 12

4 Barriers of problem solving?

Back 12

Habit, fear, inertia, and prejudice

Front 13

8 steps of problem solving?

Back 13

1. Clarify and validate problem
2. Break down the problem
3. Set improvement targets
4. Determine root causes
5. Develop counter measures
6. See counter measures through
7. Confirm results and process
8. Standardize successful processes

Front 14

3 approaches of brainstorming?

Back 14

Structured, unstructured and silent

Front 15

What are the 6 s's of seeing counter measures through?

Back 15

1. Sustain
2. Sort
3. Straighten
4. Shine
5. Standardize
6. Safety

Front 16

2 types of conflict?

Back 16

Relationship and task

Front 17

4 sources of conflict?

Back 17

1. Roles
2. Communication
3. Procedures
4. Individual Differences

Front 18

When should you intervence in a conflict?

Back 18

1. When the conflict becomes counterproductive
2. Subs in conflict don't know what to do
3. When real source isn't identified

Front 19

5 types of conflict resolution approaches?

Back 19

1. Avoiding (dont use on imp. decision or could get worse)
2. Accomodating (don't use when other person is wrong or dealing w/ a major prob)
3. Compromising (don't use when long term objectives may be jeopardize, demands are too great, or no intention to honor agreement)
4. Competing/Forcing (don't use when could lead to more intense conflict, retaliation, you have time or a good team)
5. Collaborating (don't use when no time or when trust isn't present)

Front 20

What is Contemporary Military Leadership?

Back 20

Relationship between leader and sub that is flexible to meet mission objectives // 2 way communication

Front 21

Task circumstances when assessing sub effectiveness?

Back 21

1. Complexity
2. Time constraints
3. Safety factors

Front 22

Sub effectiveness attributes?

Back 22

1. Aptitude (ability to learn)
2. Conditioning (how much knowledge sub brings)
3. Inclination (motivation)

Front 23

What is the I1 sub involvement stage?

Back 23

Incapable and disinclined

Front 24

What is the I2 sub involvement stage?

Back 24

Incapable and inclined

Front 25

What is the I3 sub involvement stage?

Back 25

Capable and disinclined

Front 26

What is the I4 sub involvement stage?

Back 26

Capable and inclined

Front 27

When would you use the Commanding leadership approach?

Back 27

When the sub is incapable and disinclined or for first responders (fire, police)

Front 28

When would you use the Providing leadership approach?

Back 28

Sub is incapable but inclined (training, etc)

Front 29

When would you use the Engaging leadership approach?

Back 29

When the sub is capable but disinclined (provide support or disciplinary action)

Front 30

When would you use the Empowering leadership approach?

Back 30

Sub is capable and inclined

Front 31

What arcticle of the UCMJ is "Insubordinate conduct towards officers and NCO's"

Back 31

Article 91

Front 32

What article of the UCMJ is "failure to obey an order"

Back 32

Article 92

Front 33

What article of the UCMJ covers "apprehension"

Back 33

Article 7

Front 34

What 4 factors do standards need to cover?

Back 34

1. Achievable
2. Specific
3. Measurable
4. Observable

Front 35

What are the 2 types of discipline?

Back 35

1. Preventative (training, lead by example)
2. Corrective

Front 36

What are the 3 communication methods of Progressive Discipline Process (PDP)?

Back 36

2-way, 1-way, and Commander only

Front 37

What types of discipline are 2-way?

Back 37

Verbal & written counseling(MFR & LOC); verbal admonition

Front 38

What types of discipline are 1-way?

Back 38

Written admonition, verbal & written reprimand (LOA & LOR) // 3 days to advise sub of action

Front 39

What types of discipline are Commander based?

Back 39

UIF, Control Roster (active 6 months), Article 15 (most valuable tool) and court martials

Front 40

What is the Enlisted Evaluation System (EES)

Back 40

Improves enlisted evaluation and reporting

Front 41

What are the 3 impacts of EES?

Back 41

1. Promotions (deserve to promote)
2. Productivity (Maintain minimum standards)
3. Force Management (who to retain)

Front 42

Performance standards must be:

Back 42

1. Attainable
2. Specific
3. Observable
4. Measurable

Front 43

What are the 3 methods of monitoring in EES?

Back 43

1. Direct - You see it
2. Indirect - Word of mouth
3. Observe completed product

Front 44

What are the 2 common fitfalls or EES concepts?

Back 44

1. Subjectivity (personal bias)
2. Objectivitiy (Involves only facts)

Front 45

When do you conduct performance feedback sessions?

Back 45

Initial (60 days after becoming sup), mid-term and follow-up

Front 46

What are the 2 methods of feedback?

Back 46

1. Preventative
2. Rehabilitative

Front 47

What is the difference between feedback and counseling?

Back 47

Feedback is directed at evaluating performance and counseling focuses on improvement in personal/professional areas

Front 48

What are the 3 types of feedback sessions?

Back 48

1. Required
2. Personal situation
3. Professional growth

Front 49

What are the 3 improvement plans?

Back 49

1. Improve sub
2. Improve situation
3. Improve the job (job rotation, enlargement and enrichment)

Front 50

Description of filling out AF Form 910

Back 50

1. Use bullet statements, limit 2 lines per bullet
2. Spell out acronyms
3. 12 pt font/Time new roman
4. Don't insert inappropriate comments
5. Write best accomplishments in the "additional raters comments" section
6. Review PIF prior to completing EPR