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20 Cards in this Set
- Front
- Back
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Functions of Supervision |
Administrative- structure and resources Educational- training to reach objectives Supportive- psychological and interpersonal resources |
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Scientific Management Theory |
(Theory X); believes that the worker works only for pay and dislikes work in and of itself |
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Human Relations Theory |
(Theory Y); The worker gets rewards from the work itself; employees are self-directed |
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Administrative Functions- Maintenance |
efficiency issues problem-solving maintenance of resources standardization of procedures controlling agency functions |
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Administrative Functions- Service |
quality of service goal setting staff development evaluation: program/staff public relations |
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Policy Phases |
Problem Proposal Decision Planning Program Evaluation |
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Zero-Base Budgeting |
every item is budgeted for $0 at the beginning and must be approved for moneys |
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Program Planning Budget System |
each item must be an aspect/component that leads to a program objective |
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Cost Effectiveness and Cost Benefit Analysis |
total expected cost VS benefits |
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Management by Objectives |
all organization activities aimed toward an objective |
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Criteria for Program Evaluation |
Effort- resources used for objectives Impact- effect on broad social change Effectiveness- objectives met for client change? Efficiency- economics Quality- professional competence; standards of service |
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Formative Evaluations |
evaluates a developing program; focus on what was done (process) |
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Summative Evaluations |
evaluates existing programs; focus on results (outcome) |
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Appraisal Techniques: Direct Measures |
quantitative measures of outcomes |
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Appraisal Techniques: Subjective Measures |
uses judgement/opinions of the rater |
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Consultation |
never has authority over staff; authority from knowledge/skills; always has a Purpose, Problem, and Process |
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Outreach |
a form of education that targets potential clients |
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Advocacy |
persuading the public that something needs to be done; not simply informing/educating |
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Job Satisfaction |
extent to which workers hold positive attitudes about work |
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Job Performance |
includes factors such as productivity, efficiency, and quality and effectiveness of services provided |
