Administrative Office Management: Chapter 1

Front 1

Accountability

Back 1

Judging the extent to which employees fulfill their responsibilities

Example of Usage:

Because Sarah is in charge of the department, she is accountable for locking up at the end of the day.

Front 2

Administrative Office Manager

Back 2

The person responsible for planning, organizing, and controlling the process for helping an organization achieve its goal

Example of Usage:

As the Administrative Office Manager for the Accounting Department, Mr. Liu is in charge of 30 employees.

Front 3

Authority

Back 3

The right to do something, to order individuals to do tasks, and to make decisions

Example of Usage:

Parents of children below the age of 18 have the authority to make all decisions concerning health and safety.

Front 4

Behavioral Science Approach

Back 4

Considers employees to be an important part of the organization

Example of Usage:

The Behavioral Science Approach studies how the environment effects employees.

Front 5

Budget

Back 5

A financial plan for a specified period of time

Example of Usage:

Mary created a budget to save money to buy an iPad.

Front 6

Bureaucracy

Back 6

A formal, impersonal organization that governs by rules and regulations as opposed to people

Example of Usage:

I have to fill out so many forms because of government bureaucracy.

Front 7

Centralized

Back 7

The concentration of power and decision making comes from the top

Example of Usage:

My company has a centralized structure, all decision are made by top management.

Front 8

Chain of Command

Back 8

The reporting structure of an organization; hierarchy

Example of Usage:

In my chain of command, I answer to my immediate supervisor.

Front 9

Decentralized

Back 9

The concentration of power and decision making comes from the lower levels

Example of Usage:

High-end retail stores have a decentralized structure so that the sales associates can solve customer problems.

Front 10

Hawthorne Experiments

Back 10

Studied the effects of changes in work environment on employee production

Example of Usage:

The effects of temperature on workers is an example of the Hawthorne Experiments.

Front 11

Human Relations Approach

Back 11

Focus on the individual in the organization

Example of Usage:

My manager uses the Human Relations Approach by making each of her subordinates feel important.

Front 12

Hygienic Factors

Back 12

External factors that affect the job

Example of Usage:

An example of a hygienic factor is pay rate.

Front 13

Inverted Pyramids

Back 13

A management model that shows management from the bottom up

Example of Usage:

The Green Bay Packers NFL football team is an example of an inverted pyramid because it is owned by the stockholders who make all decisions by voting.

Front 14

Management by Objectives

Back 14

Focuses on areas of performance that affect corporate objectives

Example of Usage:

Using management by objectives to increase my sales, I will improve employee incentive, do price research to lower the product price, and advertise more.

Front 15

Management Science

Back 15

The use of mathematics to solve complex management problems

Example of Usage:

The cost performance index (CPI=BCWP divided by ACWP) formula is an example of management science.

Front 16

Motivation-Hygiene Theory

Back 16

The study of motivators and hygienic factors on employee output

Example of Usage:

Using employee recognition and working conditions is an example of the Motivation-Hygiene Theory.

Front 17

Pyramid

Back 17

A management model that show management from the top down

Example of Usage:

Microsoft uses the pyramid style to manage its employees wherein all decisions come from the top down.

Front 18

Quality Management

Back 18

Focuses on continuous corporate improvement

Example of Usage:

Apple has excellent quality management because it is always trying to improve its products.

Front 19

Single-use Plans

Back 19

Plans that are only used for a specified period of time

Example of Usage:

Formulating a plan to buy a new building is an example of a single-use plan.

Front 20

Span of Control

Back 20

The number of employees that a manager supervises

Example of Usage:

Mr. Ruiz's has 30 employees under his span of control.

Front 21

Standing Plans

Back 21

Plans that remain in effect with an organization

Example of Usage:

An employee handbook is an example of a standing plan because the policies in this publication are constantly changing.

Front 22

Theory X

Back 22

Workers hate work and only work because they have to

Example of Usage:

Theory X workers dislike work.

Front 23

Theory Y

Back 23

Work is a natural part of life and workers will accept responsibility

Example of Usage:

Theory Y workers feel that work is a part of life and that everyone must work.

Front 24

Theory Z

Back 24

Long term planning in which all members of the corporation participate based on a positive productive relationship between management and employees

Example of Usage:

Theory Z workers participate in planning the corporation's goals.