Admin Final

Front 1

the average medical office spends to of its annual gross income on admin and clinical and general supplies

Back 1

4% to 6%

Front 2

purchasing groups

Back 2

Groups of medical offices associated with a nearby hospital that order supplies through the hospital to obtain a quantity discount.

Front 3

some vendors may use the bait and switch tactic which means

Back 3

Bait and Switch – a vendor will advertise a product with a lowered price to attract a customer, then claim that the item is sold out and encourage the consumer to purchase a more expensive one in its place.

Front 4

when you investigate a vendor why should you learn about that vendors service record

Back 4

To determine whether they are a reputable vendor with quality items in good condition at fair prices

Front 5

which type of phone calls can a medical assistant handle

Back 5

Appointments, questions concerning office polices and hours, billing inquires, insurance question’s , other admin questions, x ray and lab reports, reports from hospitals regarding a patients progress reports on patients on their progress and referral’s from doctors and requests on prescription’s.

Front 6

what office procedures should be followed if the physician is not in the office when an emergency phone call comes in

Back 6

1. Transfer the call to the nurse prac or other med personnel
2. ask patient call 911
3. tell patient go to the ER
4. call poison control
5. page doctor

Front 7

the appointment scheduling system that assumes a steady stream of patients all day long at regular specified intervals

Back 7

time specified

Front 8

what is the best way to handle a emergency situation when a patient a patient needs to be seen by the doctor today

Back 8

27. Ask the patient to come in right away & allow them to see the doctor before patients who are already in the waiting area or are on the schedule. Explain to the waiting patients that there has been an emergency

Front 9

the first step in scheduling emergency surgery is to

Back 9

reserve the operating room

Front 10

a primary advantage of illuminated red EXIT signs above doorways is that they

Back 10

They remain lit during power outages and they mark exits clearly

Front 11

the Americans disabilities act requires that doorways have a minimum of

Back 11

Doorways – 32 inches; hallways – 5 feet

Front 12

immunocomproimised patients are

Back 12

Patients whose immune systems are not functioning at a normal level and are at a higher risk of becoming sick; they should be kept separate from contagious patients.

Front 13

consumer education

Back 13

Consumer education is geared in content and language towards the average person and has helped Americans become more aware of the importance of good health.

Front 14

patient health education should include

Back 14

An assessment of the patient’s needs; verbal, written, or demonstrative instructions depending on the patient

Front 15

third level of disease prevention

Back 15

The third level of disease prevention involves the rehabilitation and management of an existing illness.

Front 16

example of third level disease prevention

Back 16

Stroke rehabilitation programs, cardiac rehabilitation, and pain management for conditions like arthritis

Front 17

a benefit of patient information packet is that

Back 17

Simple, inexpensive, and effective way to improve the relationship between the office and the patients. Provides important information that helps the patient feel more comfortable and informs them of policies and procedures.

Front 18

developing an education plan will ensure that

Back 18

All the patient’s needs will be addressed

Front 19

whenever possible you should match learning materials to the patients needs and

Back 19

Level of understanding

Front 20

you provide mr binder with the information you have available about his new diagnosis and he is requesting more information what should you do?

Back 20

Refer him to additional resources such as books, magazines, websites, community resources, or associations.