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9 Cards in this Set
- Front
- Back
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appraisal costs
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costs that are incurred to identify defective products before the products are shipped to customers
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External failure costs
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costs that are incurred when a product or service that is defective is delivered to a customer
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Internal failure costs
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costs that are incurred as a result of identifying defective products before they are shipped to customers
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ISO 9000 Standards
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quality control requirements issued by the international organization for standardization that relate to products sold in European countries
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Prevention costs
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costs that are incurred to keep defects from occurring
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quality cost
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costs that are incurred to prevent defective products from falling into the hands of customers or that are incurred as a result of defective units
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quality cost report
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a report that details prevention costs, appraisal costs, and the costs of internal and external failures
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quality of conformance
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the degree to which a product or service meets or exceeds its design specifications and is free of defects or other problems that mar its appearance or degrade its performance
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statistical process control
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a charting technique used to monitor the quality of work being done in a workstation for the purpose of immediately correcting any problems
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