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26 Cards in this Set
- Front
- Back
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an external agent (business partner) to whom an enterprise sells its goods and services
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Customer
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the casual link between a give (economic decrement) event and a take (economic increment) event
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Duality Relationship
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an activity that either increases or decreases one or more resources
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Economic Event
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a person or organization with whcih an enterprise trades resources; also called an external agent
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External Business Partner
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support value activities in Porter's generic value chain; activities that support the entire value chain
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Firm infastructure
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support value in the Porter's generic value chain; activities involved in recruiting, hiring, training, developing and compensating all types of personnel
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Human resource management
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primary value activities in Porter's generic value chain; activities associated with receiving, storing and disseminating inputs to the products or services
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Inbound logistics
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the flowing in (receipt) of a resource to an enterprise
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Inflow
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a series of activities that achieve a business objective within an enterprise; a transaction cycle within an enterprise
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Internal Business process
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the difference between value and cost in Porter's generic value chain model
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Margin
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primary value activities in Porter's generic value chain; activities associated with providing a means by which customers can buy products or services and the means for inducing them to buy
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Marketing and Sales
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primary value activities in Porter's generic value chain; activities associated with transforming inputs into final products or services
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Operations
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primary value activities in Porter's generic value chain; activities associated with collecting, storing, and physically distributing products or services
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Outbound Logistics
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the flowing out (disbursement or distribution) of a resource from an enterprise
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Outflow
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the events that create customer value and provide organization distinctiveness in the marketplace; events viewed as the critical activities in running a business
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Primary value activities
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a support value activity in Porter's generic value chain; the function of purchasing inputs to a firm's value chain
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Procurement
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a thing of economic value (with our without physical substance) that is provided or consumed by an enterprise's activities and operations
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Resource
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the increase or decrease of a resource as the result of an event
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Resource flow
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primary value activity in Porter's generic value chain; activities associated with providing service to enhance or maintain the value of products or services
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Service
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an enterprise's planed course of action for achieving an objective
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Strategy
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a person or organization from whcih an enterprise purchases goods or services
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Supplier
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the entire network or enterprises involved in providing a particular product or service to an end customer
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Supply chain
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in porter's generic value chain, activities that facilitate accomplishing the primary value activities
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Support value activities
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support value; the know-how, procedures, or technology embedded in processes that are intended to improve the product, service and/or process
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technology development
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the interconnection of business processes via resources that flow between them, with value being added to the resources as they flow from one process to the next
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value chain
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an enterprise placed into the context of its various external business partners such as suppliers, customers, creditors/investors, and employees
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value system
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