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64 Cards in this Set
- Front
- Back
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You have just been hired as field technician with a computer support company. Which of the following types of motherboards are you most likely to see more than others while on the job?
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ATX
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Which of the following motherboards uses a riser card for providing expansion slots?
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NLX
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Which of the following is another (and official) name for IDE and EIDE drives?
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ATA
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Which of the following ports is commonly used to connect a keyboard and a mouse?
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PS/2
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One of the following storage devices has a large storage capacity, is used for data storage for frequent access, and does not loose its contents even when the power is turned off. Identify this device from the given list.
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Hard disk
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Which of the following expansion ports is always used for a high-speed, high-resolution, 3-D graphics video adapter?
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AGP
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Which of the following ports is considered the fastest and supports a number of external devices for a laptop as well as for desktops?
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USB
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Which of the following types of PC Cards are commonly used for devices such as network adapters, sounds cards, and modems in laptops?
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Type II
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One of the following pointing devices has a flat surface and can convert touch signals into electrical signals to select an item on the menu displayed on the screen. Identify this device.
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Touch screen
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Which of the following ACPI-defined power states specifies the standby mode in Windows?
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S3
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Which of the following operating systems is distributed as open source and does not have a standard GUI?
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Linux
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How can you restore a deleted file in Windows without using the backup tapes?
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Using the Recycle Bin
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Which of the following file permissions is not a standard NTFS permission but a special permission?
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Read Attributes
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Which of the following Windows startup files is used only if there is an SCSI interface in the computer?
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NTBOOTDD.SYS
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How can you create an ERD for a Windows XP Professional computer?
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You cannot do it.
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You want to keep your Windows XP Professional computer up to date with the latest service packs and security patches. Which of the following utilities will you use for this purpose?
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Automatic Updates
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How much voltage is discharged from the EP drum in a laser printer by the laser beam that scans the drum with the information about the image?
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-100 volt
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Which of the following measures is used to represent the printing speed of a dot-matrix printer?
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Characters per second
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Which of the following processes help deposit the toner from the EP drum onto paper?
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Transferring
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Which of the following types of cables is most expensive in terms of cost, installation, and maintenance?
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Fiber optic
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Which of the following IP addresses is used as a loopback address?
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127.0.0.1
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Which of the following protocols is responsible for addressing hosts in a TCP/IP-based network?
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IP
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Which of the following troubleshooting utilities is common to all operating systems and is used for testing connectivity of two hosts on a network?
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Ping
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Which of the following authentication technologies utilizes a challenge text?
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CHAP
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Which of the following is not a factor in multifactor authentication?
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Something you want to have.
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Which of the following methods provides an outer layer of security for shared folders stored on an NTFS volume?
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Share permissions
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Which of the following is the best method for preventing social engineering attacks?
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User education
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What should you do with batteries that are no longer useful?
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Recycle them.
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Which of the following contains essential information about the handling, storage, and safe disposal of hazardous chemicals?
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MSDS
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You have removed a faulty CRT monitor from your manager's computer and replaced it with a new LCD monitor. What should you do with the old CRT monitor?
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Send it to the recycling center.
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You have been asked to solve a problem on a Windows XP computer. What should you do when the user is telling you about the problem?
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Take small notes.
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You need to shut down the DNS server, which will leave the network with only one DNS server. What should you do before you shut down the server?
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Send a message to all users.
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You have been asked to install an IDE disk to a personal computer. This will be the only disk in the computer connected to the primary channel. How would you set the jumper?
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Master
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Which of the following is the most important factor when selecting a memory module to upgrade memory in a personal computer?
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The module is compatible with the system bus.
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The module can double the system memory.
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POST
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You have just disconnected a hard disk from a computer and detected a red stripe on the data cable. What is the purpose of this red stripe?
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It indicates the first pin of the cable.
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You have just replaced a malfunctioning motherboard in a computer with a brand new one. You want to make sure that the new motherboard is functioning well before you connect other components such as the network adapter and graphics card. Which of the following methods can be used to test the basic functionality of the motherboard?
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Beep codes
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Which of these methods can be used to test a 10/100 Mbps network port built on the motherboard without connecting it to the network?
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Loopback adapter
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During the POST you can hear only a single beep. What does this beep usually indicate?
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A successful POST.
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Which of the following is considered to be the fastest port and is commonly used on laptops?
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USB
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Which of the following wireless IEEE standards uses a radio frequency of 2.4 GHz with a data transfer speed of 11 Mbps?
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802.11b
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Which of the following is not a recommended method to enhance the life and performance of a laptop battery?
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Fully discharge and recharge the battery every two to three weeks.
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You need to edit a file using Notepad but the Windows XP system does not allow you to save the file. How can you resolve this problem using the command line?
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Use the attrib command to change the read-only attribute of the file.
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You have noticed that the performance of your Windows 2000 Professional computer is degrading day by day. You suspect that the hard disk does not respond as quickly as it should when you open files. What should you first do to improve the hard disk performance?
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Defragment the hard disk.
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You have decided to use the System Restore utility to fix a computer running Windows XP, which is showing intermittent problems. Which of the following is required in order to use the system restore utility?
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A system restore point.
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Which of the following is an alternative to adding more random access memory (RAM) to a computer?
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Increase the size of the paging file.
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Which of the following is important regarding downloading and installing software updates?
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Updates should be thoroughly tested before installation.
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One of the printers in your office is not responding. You have checked all physical connections and found that the printer is online. When you check the Printer Properties on the computer where the printer is shared, it shows a long list of documents. Which of the following could be a potential problem?
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A document that is stuck in the print spooler.
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Which of the following parts in a laser printer is used to transfer a high positive voltage to charge the paper?
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Transfer corona wire
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You have been asked to connect a Windows XP Professional computer to a TCP/IP printer that is directly connected to a network port. Which of the following is the correct procedure to accomplish this task?
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Select the Local Printer option and create a new port.
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Which of the following printers is suitable for printing multipart invoices?
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Dot matrix printer
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Which of the following ports cannot be used to connect a scanner?
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PS/2
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Which of the following types of cables is not prone to electromagnetic interferences?
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Fiber optic cable
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Which of the following components of an IP address is used to distinguish the network address from a host address?
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Subnet mask
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A computer cannot communicate with any of the computers on a different network segment. It has no problem connecting to other computers that are located on its own network segment. Which of the following IP address parameters are possibly incorrectly configured on the computer?
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Default gateway
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Which of the following devices connects different network segments and uses tables to create a map of the network topology?
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Router
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Which of the following name resolution methods is best suited when you have only Windows computers, and there is only a single network segment not connected to the Internet?
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WINS
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Which of the following is a primary requirement for an Infrared wireless connection?
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A direct line of sight.
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Which of the following network topologies does not allow you to add or remove computers without affecting the network?
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Bus
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Which of the following methods uses the physical characteristics of a user to verify identity?
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Biometrics
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In which of the following authentication methods is an encrypted challenge text sent to the user to verify her credentials?
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CHAP
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One of the senior network administrators who has recently joined the company has asked a few users to give him their usernames and passwords to complete an urgent task. What kind of security attack does this indicate?
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Social engineering
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Your company has installed a biometric device to take fingerprints of every person who wants to enter the restricted room where servers and network equipment are installed. Which of the following is the purpose of this device?
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Authentication
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You have been asked to work out a backup plan for the two most critical servers in the office. Your manager wants you to ensure that data could be restored using only a single tape. Which of the following backup methods would you suggest?
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A full backup everyday.
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