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200 Cards in this Set
- Front
- Back
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A user states that their laptop is suddenly not receiving any wireless signals, yet other users are.
Which of the following is the MOST likely cause? A. The wireless communication switch has been turned off. B. The laptop has entered sleep mode. C. The drivers for the wireless card have become corrupted. D. The wireless antenna has become disconnected. |
A. The wireless communication switch has been turned off.
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Which of the following connectors has only two pairs of wires?
A. RJ-45 B. BNC C. RJ-11 D. LC |
A. RJ-11
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Which of the following is the definition of plenum-rated cable?
A. Cabling that has a special coating to protect from electronic eavesdropping. B. Cabling that has extra shielding to reduce EMI. C. Cabling that can be used for twice the normal maximum distance. D. Cabling that can be used within a dropped ceiling. |
D. Cabling that can be used within a dropped ceiling.
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Which of the following are the output voltages of an ATX power supply?(select Two)
A. 5V B. 9V C. 12V D. 15V E. 24 V |
5V and 12V
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The FASTEST cache in a computer is:
A. L1. B. L2. C. L3. D. L4. |
A. L1
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Which of the following voltages does the ATX power supply provide?
A. 3.3v B. 5v C. -5v D. 15v E. -15v |
A. 3.3v
and D. 5v |
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Which of the following is BEST practice when installing a new hardware device in a Windows OS?
A. Uninstall all unused drivers. B. Use the oldest most tested release of the driver. C. Upgrade the BIOS after the install. D. Use a digitally signed driver. |
D. Use a digitally signed driver.
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EEE1394b is capable of transfer rates of up to:
A. 12Mbps. B. 400Mbps. C. 480Mbps. D. 800Mbps. |
D. 800Mbps.
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Which of the following is a limitation of satellite broadband?
A. The speed is capped by ISO regulations B. Requires line of sight C. Cannot be used in remote locations D. it is a receive only transmission |
D. it is a receive only transmission
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Which of the following ports is associated with POP3?
A. 20 B. 23 C. 25 D. 110 |
D. 110
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Which of these is the BEST example of a strong password?
A. e$a7M5l B. Globall C. 123454321 D. Library* |
A. e$a7M5l
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A user reports that their CRT monitor is discolored in one corner. When a technician receives the
unit, they are unable to reproduce the error. The technician returns the PC and the problem persists. Which of the following categories would this symptom fall under? A. Permanent B. Environmental C. Universal D. Transient |
D. Transient
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802.11b has the potential to support up to:
A. 11Mbps. B. 50Mbps. C. 54Mbps. D. 100Mbps. |
A. 11Mbps.
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Which of the following is used to list all of the hops from a starting point to a final destination?
A. tracert B. ipconfig C. netsh D. netstat |
A.tracert
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Which of the following configurations would BEST allow sensitive data to be stored on the same
hard drive as the operating system, while protecting the data from the operating system related issues? A. Partition the drive into two physical drives making C: the OS and D: the data. B. Encrypt the sensitive data so that it cannot be read without a key. C. Partition the drive into two logical drives, making C: the OS and D: the data. D. Hide the sensitive data from casual view using folder Properties - Attributes. |
C. Partition the drive into two logical drives, making C: the OS and
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Which of the following ports is used for telnet, by default?
A. Port 21 B. Port 23 C. Port 25 D. Port 110 |
B. Port 23
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All of the following can be plugged into a UPS EXCEPT:
A. docking station B. laser printer C. laptop D. router |
A. docking station
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Which of the following can be disabled to help prevent access to a wireless network?
A. SSID broadcast B. MAC filtering C. WEP key D. WPA passphrase |
A. SSID broadcast
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Which of the following commands is used to troubleshoot problems with DirectX that is currently
installed on the system? A. msinfo32 B. msconfig C. dxdiag D. cmd |
C. dxdiag
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Which of the following BEST describes the purpose of placing special rubber mats on the floor and
tables where technicians repair machines? A. EMI prevention B. MSDS C. RFI prevention D. ESD preventior |
D. ESD preventior
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A technician is called to a school lab to fix a computer. The computer worked fine the day before,
but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO). A. The power strip is overloaded. B. The monitor is unplugged. C. The power cable is unplugged from the computer. D. The power strip is unplugged. E. The voltage switch on the computer is set incorrectly. |
A. The power strip is overloaded.
or E. The voltage switch on the computer is set incorrectly. |
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Which of the following maintenance utilities is used to remove no longer needed files or temporary
files that were installed during a program installation? A. CHKDSK B. DEFRAG C. SCANDISK D. Disk Cleanup |
D. Disk Cleanup
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A customer states their computer was fine until yesterday when they heard a pop noise and the
computer stopped working. Which of the following components should the technician test FIRST? A. Main system board B. Processor C. Hard disk drive D. Power supply |
D. Power supply
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Which of the following is a solution to switch between an internal and external display on a laptop?
A. Change the setting in the BIOS. B. Disable the internal monitor in the device manager. C. Toggle using Fn keys. D. Hold the cutoff switch down |
C. Toggle using Fn keys.
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Which of the following connector types are typically used on LCD displays? (Select TWO).
A. XGA B. Bluetooth C. CGA D. DVI E. VGA |
D. DVI
or E. VGA |
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A user wants their computer to automatically receive updates from Microsoft; however, they do not
want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs? A. Set automatic updates to download only. B. Turn on Automatic Updates. C. Turn off the firewall. D. Set automatic updates to download and install. |
D. Set automatic updates to download and install.
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Which of the following needs to happen after connecting a new device to a computer?
A. Configure device settings B. Update the OS C. Rebootthe computer D. Install the device driver |
D. Install the device driver
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After successfully installing a free antivirus solution, Windows reports that no antivirus software is
currently protecting the system. Which of the following solutions would resolve this issue? A. Disable the antivirus logging in the Event Viewer. B. Disable antivirus protection notification within Security Center. C. Install the Microsoft Malicious Software removal tool. D. Update the Antivirus definitions |
D. Update the Antivirus definitions
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Which of the following BEST describes a network of computers inside a house that communicate
with each other but not with computers outside of the house? A. WAN B. VPN C. LAN D. VLAN |
C. LAN
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Which of the following BEST describes single data rate memory?
A. The memory will only operate at a single rate. B. It is rated for use on single processor computers only. C. It operates on a single piece of data at a time. D. It transfers data at the same rate as the system bus. |
C. It operates on a single piece of data at a time.
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Which of the following computer infections allows several computers to launch attacks against a
network? A. Spyware B. Botnet C. Spam D. Aclware |
B. Botnet
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A technician needs to test connectivity to a particular host. Which of the following commands
would MOST likely be used? A. telnet B. netstat C. ipconfig D. ping |
A. telnet
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Which of the following needs to be configured on a Windows Vista machine to allow for ports 21
and 25 to function properly? A. Anti-spyware protector B. Firewall C. UAC D. Antivirus protection |
B. Firewall
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Which of the following BEST describes the North Bridge change that occurred with the introduction
of AMD Athlon 64? A. Upstream communication to the North Bridge was enhanced. B. Multiple pipelines were provided doubling the bus rate. C. Downstream communication to the North Bridge was enhanced. D. The memory controller is onboard the processor chip |
D. The memory controller is onboard the processor chip
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Which of the following uses 2.4GHz and has data transfer speeds up to 11Mbps?
A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
B. 802.11b
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A user reports that none of their documents are printing. The user sent ten different documents
over a span of an hour. Which of the following should the technician check FIRST? A. If the printer needs a firmware upgrade to print multiple documents at once B. If the print spooler service needs to be configured for multi-page printing. C. If the printer needs a memory upgrade to print multiple documents at once D. If the printer needs the queue cleared |
D. If the printer needs the queue cleared
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A technician arrives at a customer's location and identifies a problem. Which of the following
troubleshooting steps is NEXT? A. Establish a theory of probable cause. B. Establish a plan of action to resolve the problem. C. Ask the customer what the issue is. D. Document findings, actions, and outcomes |
B. Establish a plan of action to resolve the problem.
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Which of the following wireless standards offers transfer rates of over 54Mb/s?
A. 802.11b B. 802.11n C. 802.11a D. 802.11g |
B. 802.11n
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Which of the following commands is used to obtain an IP address from the DHCP server?
A. ipconfig/renew B. ping-t C. nslookup D. msconfig |
A. ipconfig/renew
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Which of the following is MOST likely used for archiving large amounts of data?
A. FDD B. CD-RW C. Thumb drive D. Tape |
D. Tape
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A technician has been asked to install a PATA optical drive. Which of the following below is
necessary for the installation? A. CD extensions must be installed. B. Verify jumpers are set correctly. C. Plug and play must be used for the install. D. CD application software must be installed |
B. Verify jumpers are set correctly.
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A Windows XP system just experienced a bluescreen error and has automatically rebooted into
the normal desktop. Which of the following would be the FIRST place to check for specifics regarding the error? A. Help and Support B. Event Viewer C. System Information D. Services Console |
B. Event Viewer
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Which of the following commands will display the current IP address?
A. ping B. tracert C. nslookup D. ipconfig |
D. ipconfig
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A user calls the helpdesk to report that their computer has crashed and that a document has been
lost. The user is yelling and blaming the technician. Which of the following is the proper way for the technician to respond? A. Hang up the phone B. Ask if the user needs assistance C. Respond with a collective and calm voice D. Transfer the call to another technician |
C. Respond with a collective and calm voice
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Which of the following processors uses a pin array cartridge?
A. Athlon XP B. Itanium C. Xeon D. Pentium 4 |
B. Itanium
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A user would like to upgrade their sound card. Which of the following slots would allow the BEST
performance? (Select TWO). A. PCI B. SCSI C. PCIe D. ISA E. AGP |
A. PCI
and C. PCIe |
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Which of the following would indicate a lack of thermal compound in a computer system?
A. A low RPM reading from the case fan B. A high temperature reading from the hard drive C. A rattling noise from the case fan D. A high temperature reading from the CPU |
D. A high temperature reading from the CPU
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Which of the following would MOST likely be used to offer a high level of security on a wireless
network? A. WPA B. SSID C. WEP D. MAC filtering |
A. WPA
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During which of the following steps in the troubleshooting theory would a user be questioned about
changes to the system? A. Verify full system functionality B. Identify the problem C. Test the theory to determine cause D. Establish a plan of action |
B. Identify the problem
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A customer reports that after connecting a laptop to a projector they can see their presentation on
the laptop but not on the projector screen. Which of the following should the customer perform? A. Use the function + f8 key to toggle between screens. B. Use the function + f10 key to toggle between screens C. Use alt + tab to toggle between screens. D. Reboot the laptop to toggle image between screens |
A. Use the function + f8 key to toggle between screens.
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A technician upgrades a user's laptop to Windows Vista. If the user changes any system
properties, a confirmation dialog appears and the screen dims. Which of the following is MOST likely the cause of these confirmation pop-ups? A. Permissions B. Aero C. UAC D. BitLocker |
C. UAC
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Which of the following is the MINIMUM available hard drive space requirement for installing
Windows XP Professional? A. 1GB B. 1.5GB C. 2GB D. 2.5 GB |
B. 1.5GB
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Which of the following memory modules could be installed if the system workstation requirements
called for PC2700 DDR DIMMS? A. PC2100 B. PC133 C. DDR3-1600 D. PC3200 |
C. DDR3-1600
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Which of the following printers would MOST likely be used for multipart forms?
A. Laser B. Inkjet C. Thermal D. Dot Matrix |
D. Dot Matrix
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Which of the following is the maximum transfer speed that can be achieved on SATA interface?
A. 150Mbps B. 300Mbps C. 400Mbps D. 800Mbps |
B. 300Mbps
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Which of the following is a reason why a technician would install a new Windows XP Pro
installation with a FAT32 file structure? A. To support dynamic disks B. To allow RAID support C. Support for file encryption D. Legacy support for older systems |
D. Legacy support for older systems
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Which of the following is used to list all of the hops from a starting point to a final destination?
A. tracert B. ipconfig C. netsh D. netstat |
A. tracert
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A technician wants to find out if a computer is still under warranty, but the customer does not have
the warranty information that shipped with the computer. Which of the following websites can the technician use to find the warranty information? A. Microsoft Knowledge Base B. OEM C. Online Forum D. Social Networking |
B. OEM
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How many concurrent connections can a Windows XP computer have established at any given
time? A. 5 B. 10 C. 15 D. 20 |
D. 20
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Which of the following steps in the troubleshooting process should be performed when the cause
cannot be confirmed? A. Establish a plan of action B. Document findings C. Re-establish new theory D. Identify the problem |
B. Document findings
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Which of the following BEST describes the differences between a switch and a router?
A. A router broadcasts all data packets that are sent on the network, and a switch transmits data directly to the device B. A switch interconnects one or more networks, where a router interconnects devices on a network. C. A switch interconnects devices on the same network to be able to communicate, where a router interconnects one more networks. D. A switch broadcasts all data packets that are sent on the network, and a router transmits data directly to the device |
C. A switch interconnects devices on the same network to be able to communicate, where a router
interconnects one more networks. |
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Which of the following should be done FIRST after the initial installation of a Windows operating
system? A. Hardware firmware updates B. BIOS updates C. Operating system updates D. User group permissions |
C. Operating system updates
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Which of the following commands is used to bring up the interface to permanently remove keys
and entries on a computer system running Windows XP Professional? A. regedit B. dxdiag C. msinfo32 D. msconfig |
A. regedit
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Which of the following Windows Vista versions comes with an application to create HD movies?
A. Windows Vista Ultimate B. Windows Vista Home Premium C. Windows Vista Basic D. Windows Vista Business |
A. Windows Vista Ultimate
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Which of the following device types would BEST describe a microphone?
A. KVM B. Multimedia C. Biometric D. Touch |
B. Multimedia
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A workstation is not functioning properly. Which of the following is the FIRST action a technician
should take? A. Verify system functionality B. Establish a plan C. Interview the user D. Establish a theory |
C. Interview the user
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Which of the following technologies suffers from shortened life due primarily to excessive reads
and writes? A. DLT B. SSD C. SATA D. SCSI |
B. SSD
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A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the
technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? A. Clean the toner cartridge B. Change the paper C. Replace the fuser D. Print a test page |
D. Print a test page
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Which of the following is a hot plug device for a laptop? (Select TWO).
A. SDRAM B. Express card C. Mini-PCI card D. PCMCIA card E. Video card |
C. Mini-PCI card
D. PCMCIA card |
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Which of the following can be used to make a wireless connection between two computers?
A. Peer-to-Peer B. Ad-hoc mode C. FTP D. Ethernet |
B. Ad-hoc mode
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Which of the following protocols makes a wireless network secure?
A. SFTP B. WAP C. WPA D. HTTPS |
C. WPA
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A technician has just completed a processor swap for a rebuilt PC. After the PC is reassembled
and powered on it starts momentarily and immediately shuts off during POST. Which of the following is MOST likely the issue? A. The case fan was not connected and the processor overheated. B. The heatsink is loose and the processor overheated. C. The liquid cooling system is defective and the processor overheated. D. The thermal compound was not applied and the processor overheated |
D. The thermal compound was not applied and the processor overheated
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Which of the following would a technician enable on a router to allow specific devices to connect to
the Internet? A. DHCP B. MAC filtering C. DNS D. SSID |
B. MAC filtering
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An unidentified person gains access to an office workplace, posing as a new IT staff member. The
unidentified person tries to obtain passwords through conversation with other administrators. Which of the following security breaches is occurring? A. Social engineering B. Brute force cracking C. Biometric attack D. Phishing |
D. Phishing
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After a power surge, a computer will not boot. Which of the following is the BEST place to start
troubleshooting the issue? A. Replace with a known good bootable hard drive and attempt to boot. B. Replace with a known good power supply and attempt to boot. C. Replace with known good RAM and attempt to boot. D. Check the power connectors on the hard drive |
D. Check the power connectors on the hard drive
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A laptop needs a new card reader installed in order to provide the ability to access CF and SD
media. Which of the following ports, found on laptops, would be used to install the upgrade? A. DVIport B. Parallel port C. Mini-PCI port D. PCMCIA port |
D. PCMCIA port
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A user purchases a new laptop. The old laptop used a PCMCIA wireless adapter to connect to the
Internet. When the user attempts to install the PCMCIA card into the new machine they find the slot is too small. Which of the following is MOST likely the expansion slot type? A. Express bus B. eSATA C. Mini PCI D. IEEE 1394 |
C. Mini PCI
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Which of the following actions should a technician take to prevent a computer from rebooting after
a system failure? A. Change the startup options in System Configuration Utility. B. Uncheck automatically restart in the startup and recovery option C. Change logging options in the startup and recovery option. D. Disable ACPI in Device Manager |
B. Uncheck automatically restart in the startup and recovery option
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Which of the following is the MOST secure encryption technology that Windows Vista can use?
A. Windows BitLocker B. Windows Firewall C. Windows Defender D. Windows EFS |
A. Windows BitLocker
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Which of the following connector types is used on fiber optic cable?
A. RJ-11 B. ST C. BNC D. RJ-45 |
B. ST
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An orange blinking light on a laptop generally indicates which of the following?
A. Battery is low B. Battery is defective C. Battery is fully charged D. Battery is charging |
A. Battery is low
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Which of the following is an example of active cooling?
A. Thermal compound B. Shroud C. Heatsink fan D. Heat pipe |
C. Heatsink fan
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Which of the following device drivers is not loaded in Safe Mode?
A. NIC B. Keyboard C. VGA monitor D. Mouse |
A. NIC
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Which of the following optical media has the GREATEST storage space?
A. DVD B. Hard drive C. HD-DVD D. Blu-Ray |
D. Blu-Ray
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The user boots their computer in the morning to discover the message 'OS not found'. Which of
the following would recover from that error without data loss? A. Insert the system boot disk and repair the operating system. B. Install a new hard drive and restore the system. C. Restore the BIOS configuration to default to recognize the drive. D. Use the manufacturer's supplied system recovery disk and restore the system |
A. Insert the system boot disk and repair the operating system.
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Which of the following should be run on a regular schedule to reorganize how files are laid out on
a hard drive? A. SCANDISK B. FDISK C. DEFRAG D. FORMAT |
C. DEFRAG
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In which of the following steps of the troubleshooting theory is it important to perform backups?
A. Verify full system functionality. B. Test the theory to determine cause. C. Identify the problem. D. Document findings, actions, and outcomes |
B. Test the theory to determine cause.
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Which of the following should be done FIRST if a printer fails to print very large documents but
prints smaller documents without issue? A. Replace communications cable. B. Check to the correct type of paper is being used. C. Add additional memory to the printer. D. Change the toner cartridges |
C. Add additional memory to the printer.
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A company is replacing aging CRT monitors with new LCD monitors. Which of the following must
be performed to safely dispose of the CRT monitors? A. Follow the building's procedure for disposal. B. Wrap the monitors in a biodegradable paper and dispose. C. Break the tail end of the CRT and dispose. D. Use the local government code on procedure for disposal |
D. Use the local government code on procedure for disposal
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Which of the following features is only available with the Windows XP Professional version as
compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain |
D. Joining a domain
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A Windows XP workgroup computer can have up to how many concurrent connections?
A. 10 or fewer B. 15 or fewer C. 20 or fewer D. 25 or fewer |
C. 20 or fewer
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A technician needs to boot a computer using a diagnostic CD. Which of the following should the
technician check prior to attempting to boot the system? A. The hard drive connection B. The boot priority sequence in the BIOS C. The CD drive in the computer D. The amount of memory installed in the system |
B. The boot priority sequence in the BIOS
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A user wants to print on multipart forms. Which of the following printer types would a technician
MOST likely recommend? A. Thermal B. Impact C. Laser D. Inkjet |
A. Thermal
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A technician receives a call from a client requesting that a faster CPU be installed into their PC.
The technician has determined this can be done, but the motherboard needs an update. Which of the following must the technician update? A. Operating system B. Memory C. Firmware D. Chipset |
C. Firmware
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A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of
how many SSIDs associated with it? A. One B. Two C. Four D. Five |
A. One
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Which of the following Windows operating systems can address more than 4GB of RAM? (Select
TWO). A. Windows XP 64-bit B. Windows XP 32-bit C. Windows Vista 32-bit D. Windows 2000 Professional E. Windows Vista 64-bit |
A. Windows XP 64-bit
and E. Windows Vista 64-bit |
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Which of the following is used for a software driver that is approved in a Windows environment?
A. Beta driver B. Certified driver C. Digitally signed driver D. OEM driver |
C. Digitally signed driver
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A technician is informed that a computer shuts down unexpectedly different times during the day.
After the technician performs the work on the computer the NEXT course of action should be to: A. instruct the user to save any projects in case the problem persists. B. allow ten minutes to see if the workstation exhibits any of the previous symptoms. C. close the ticket and instruct the user to restart the computer if it continues to shutdown. D. follow up with the customer at a later date to verify the issue is resolved |
A. instruct the user to save any projects in case the problem persists.
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Which of the following network devices interconnects networks together?
A. Switch B. Hub C. Router D. Modern |
C. Router
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Which of the following advanced boot menu options would a technician use to repair the MBR?
A. Safe Mode with Networking B. Debug Mode C. Recovery Console D. Safe Mode |
C. Recovery Console
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Which of the following protocols are commonly used for Windows Remote Desktop?
A. NTP B. PPTP C. RDP D. LDAP |
C. RDP
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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
A. Upto16GB B. Up to 32GB C. Upto 1024GB D. Up to 2048GB |
B. Up to 32GB
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Which of the following are the BEST means of ensuring that data is not lost? (Select TWO).
A. Ensure all preventative maintenance tasks are being performed B. Deploy a RAID system C. Schedule regular system backups D. Ensure that all servers are in secured areas E. Deploy all OS and security updates |
A. Ensure all preventative maintenance tasks are being performed
and C. Schedule regular system backups |
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A technician dropped a screw in the case of a desktop computer. Which of the following tools
should be used to retrieve the screws? A. Computer vacuum B. Plastic tweezers C. Canned air D. Screwdriver with magnetized tip |
B. Plastic tweezers
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Which of the following would be the BEST resolution setting for an application that requires a
minimum resolution of 1024x 768? A. SVGA B. PAL C. VGA D. XGA |
D. XGA
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A technician has replaced the CPU in a workstation and now the user states that the computer
powers off after ten minutes. Which of the following is the MOST likely cause? A. The DVI cable is not connected. B. The hard drive has become faulty. C. The CMOS battery will not hold a charge. D. The heat sink is not installed correctly |
D. The heat sink is not installed correctly
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Which of the following network cables would a technician find on the RJ-11 connector?
A. Telephone wire B. Fiber C. RS-232 D. Coaxial cable |
A. Telephone wire
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The PING command can be used to determine which of the following? (Select TWO).
A. If there is connection to a specified IP address B. The gateway address of a currently logged on user C. The response time of the connection to a specific IP address D. The amount of hops it takes to reach destination computer E. The active connections to a computer |
A. If there is connection to a specified IP address
and C. The response time of the connection to a specific IP address |
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Which of the following has the LEAST amount of storage capacity?
A. FDD B. Tape drive C. Blu-Ray D. SSD |
A. FDD
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Which of the following states consumes the LEAST amount of power?
A. Sleep B. Suspend C. Standby D. Hibernate |
D. Hibernate
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A customer brings in a computer that keeps crashing. The technician plugs the PC in and hears a
clicking sound coming from it. Windows loads and then fails with a file not found error. Which of the following components should be tested FIRST? A. Video card B. Hard disk drive C. Memory D. Power supply |
B. Hard disk drive
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A customer with a laptop frequently goes into the office to work. However, the laptop only has two
USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue? |
A. Docking station
B. KVM switch C. Bluetooth adapter D. IEEE 1394 cable |
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Which of the following will dissipate heat and requires no moving parts?
A. Liquid cooling system B. Motherboard riser C. Case fan D. Heat sink |
D. Heat sink
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Which of the following hard drives would BEST meet the minimum system requirements for
installing Windows Vista Business 64-bit? A. 160GBHDDwith 10GBfree space B. 20GBHDDwith 15GBfree space C. 40GBHDDwith 15GBfree space D. 80GBHDDwith 10GBfree space |
C. 40GBHDDwith 15GBfree space
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A technician is running late to a job. Which of the following is the BEST way for the technician to
handle the situation? A. Contact the customer and give an estimate arrival time. B. Show up to the job as soon as possible. C. Call and reschedule the job for a later date. D. Tell the customer the wrong time was scheduled and reschedule the job for another day |
A. Contact the customer and give an estimate arrival time.
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Which of the following is a user replaceable memory in a computer system?
A. SRAM B. CMOS C. ROM D. DRAM |
D. DRAM
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A technician has completed an upgrade to a customer's system. In which of the following ways
should the technician proceed? A. No further action is required. B. Wait for the customer to call if they have problems. C. Install software to notify the technician if problems occur. D. Follow up with the customer in a few days |
D. Follow up with the customer in a few days
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Which of the following are digital audio-only formats? (Select TWO).
A. AAC B. WMV C. WMA D. AVI E. DES |
A. AAC
or C. WMA |
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A user notices that the battery light on the laptop is flashing when the laptop is on a docking
station. Which of the following should the technician perform FIRST? A. Reseat in the docking station B. Reinstall the operating system C. Remove and reseat the battery D. Replace the laptop battery |
A. Reseat in the docking station
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An end user reports that color documents sent to a color printer are printing out black and white.
Other users are able to print in color. Which of the following locations would a technician check to review the user's printer settings? A. Right-click on the printer and select Properties B. Right-click on the desktop and select Properties C. Open a command prompt and type 'net stop spooler' D. Right-click on My Computer and select Manage |
A. Right-click on the printer and select Properties
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An end user reports that color documents sent to a color printer are printing out black and white.
Other users are able to print in color. Which of the following locations would a technician check to review the user's printer settings? A. Right-click on the printer and select Properties B. Right-click on the desktop and select Properties C. Open a command prompt and type 'net stop spooler' D. Right-click on My Computer and select Manage |
A. Right-click on the printer and select Properties
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Which of the following provides the HIGHEST level of wireless security protection?
A. WPA B. WPA2 C. RADIUS D. WEP |
B. WPA2
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Which of the following is an example of a Class C IP address?
A. 127.0.0.1 B. 192.168.1.100 C. 255.255.255.0 D. 225.225.225.1 |
B. 192.168.1.100
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Why would the display dim on a laptop when the power supply from the electrical outlet is
disconnected? A. The laptop displays require a 60 hertz alternating power source. B. Incorrect security settings on the laptop. C. The power management settings on the laptop. D. The laptop cannot use full brightness on battery power |
C. The power management settings on the laptop.
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Which of the following is the FIRST step in the troubleshooting theory?
A. Test the theory to determine cause B. Document findings, actions and outcomes C. Identify the problem D. Establish a plan of action to resolve the problem and implement the solution |
C. Identify the problem
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Which of the following is the MAXIMUM speed limit on RAMBUS?
A. 266MHz B. 533MHz C. 667MHz D. 800MHz |
B. 533MHz
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Which of the following explains a yellow exclamation point next to a device in the Device
Manager? A. A driver was installed but was not digitally signed. B. A usable driver could not be installed for this device. C. The device is operable, but not at full capacity. D. The device is built-in and not upgradable |
B. A usable driver could not be installed for this device.
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According to the troubleshooting theory, which of the following would be performed NEXT after
implementing a solution? A. Verify full system functionality B. Document findings, actions and outcomes C. Establish a theory of probable cause D. Implement preventative measures |
A. Verify full system functionality
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Which of the following Windows Vista versions can be used on a corporate domain? (Select
TWO). A. Windows Vista Basic B. Windows Vista Home Premium C. Windows Vista Starter D. Windows Vista Business E. Windows Vista Ultimate |
D. Windows Vista Business
E. Windows Vista Ultimate |
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A downloadable game that is actually a program used to steal information is an example of:
A. atrojan B. spam C. a worm D. adware |
A. trojan
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Which of the following is indicated by repetitive flashing lights on a keyboard at POST?
A. A password is needed B. An external peripheral error C. A software error D. A hardware error |
D. A hardware error
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A customer states that accessing network files takes a long time. The technician reseats the cable,
and then confirms that the NIC lights are functioning. Which of the following utilities would a technician use NEXT to test the network card? A. Performance Monitor B. NIC Manufacturer's diagnostics C. User Account Control (UAC) D. Task Manager |
A. Performance Monitor
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Which of the following log files would reference third party software specific error messages?
A. Application Logs B. Security Logs C. Archive Logs D. System Logs |
A. Application Logs
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Which of the following cable types uses an RJ-45 connector, and would MOST commonly be used
in an environment with high EMI or RFI? A. STP B. Coaxial C. UTP D. Fiber |
A. STP
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An end user reports that their computer is constantly rebooting. The technician notices that the
desk area, including the computer, is covered in paperwork. Which of the following is the MOST likely problem that is affecting the computer's performance? A. The CMOS is faulty and needs to be replaced. B. Processor is out of date and should be upgraded. C. The BIOS has the incorrect settings. D. Excessive heat from poor ventilation |
D. Excessive heat from poor ventilation
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Which of the following computing techniques will limit the vulnerability of a system to infection by a
virus? (Select TWO). A. Install a NAT firewall on the network B. Run an online malware scan monthly C. Only open email from recognized senders D. Update antivirus signatures on a daily basis E. Automatically update the operating system |
D. Update antivirus signatures on a daily basis
E. Automatically update the operating system |
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Which of the following memory types is the MOST current?
A. DDR B. RAMBUS C. DRAM D. SDRAM |
A. DDR
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A user downloads and installs software which sends a list of their recently visited websites to a
server on the Internet without their knowledge. Which of the following BEST describes this situation? A. Spam B. Spyware C. Trojan D. Virus |
B. Spyware
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Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps?
(Select TWO). A. 802.11a B. 802.11b C. 802.11g D. 802.11k E. 802.11n |
A. 802.11a
C. 802.11g |
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During start up, the technician notices a repeating error just before the login screen. Which of the
following built-in utilities would the technician use to quickly identify the problem? A. DXDIAG B. System Information C. MSCONFIG D. System Restore |
B. System Information
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In regards to computer case form factors, which of the following provides the MOST room for
effective cooling? A. BTX B. ATX C. NLX D. Micro ATX |
B. ATX
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Which of the following cable types can transmit data the LONGEST distance without the use of a
repeater? A. UTP B. Coaxial C. Fiber D. STP |
C. Fiber
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Several users report their print jobs did not print to the local shared printer. Which of the following
is the FIRST thing a technician should check? A. Check power on the users' laptops. B. Check the print queue. C. Check the domain print server. D. Check the network connections. |
B. Check the print queue
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Which of the following adapter cards is used to access the Internet through a telephone line?
A. A network interface card B. An asynchronous modem C. A cable modem D. AT-1 connection |
B. An asynchronous modem
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Which of the following processors are capable of running a 64-bit operating system? (Select
THREE) A. Turion B. Xeon C. Itanium D. Pentium Pro E. Sempron F. Pentium M |
A. Turion
B. Xeon C. Itanium |
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Which of the following can safely be replaced without turning the computer off?
A. USB keyboard B. IDE hard drive C. Memory module D. PS/2 mouse |
A. USB keyboard
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Which of the following storage types has no movable parts?
A. DVD-RW B. Flash C. Tape D. IDE hard drive |
B. Flash
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Which of the following should be FIRST in the BIOS boot order to be able to enter into the
Recovery Console off the installation disk? A. Optical drive B. Hard drive C. Floppy disk D. Network |
B. Hard drive
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Which of the following connector types is used on coaxial cable?
A. RJ-11 B. RJ-45 C. ST/SC D. BNC |
D. BNC
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Which of the following voltages can be found in the output of a functioning ATX power supply?
A. 9V B. 12V C. 15V D. 24 V |
B. 12V
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Which of the following BEST describes how long data should be stored on a computer?
A. Follow local legal requirements B. Delete after use C. Save data for one year D. Save data for five years |
D. Save data for five years
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Which of the following has the FASTEST default speed?
A. 802.11b B. 802.11g C. 802.11n D. 802.11a |
C. 802.11n
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Which of the following network classes exists if a host's IP address is 172.30.22.0?
A. Class A B. Class B C. Class C D. Class D |
B. Class B
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A technician has completed an upgrade to a customer's system. In which of the following ways
should the technician proceed? A. No further action is required. B. Wait for the customer to call if they have problems. C. Install software to notify the technician if problems occur. D. Follow up with the customer in a few days. |
D. Follow up with the customer in a few days.
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Which of the following wireless types has the potential to provide the GREATEST bandwidth?
A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
D. 802.11n
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Which of the following memory types fits in a 240-pin DIMM slot?
A. RDRAM B. DDR2 C. SDRAM D. DDR |
B. DDR2
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A technician is troubleshooting a problem and has gathered all the information that the user can
provide. Which of the following should be the NEXT step the technician should take? A. Replace any parts that could be causing the problem. B. Apply all operating system and firmware updates. C. Secure the user's system so no changes can be made. D. Perform backups of the user's machine |
D. Perform backups of the user's machine
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Which of the following wireless networking encryption technologies is MOST recommended for its
level of high security and reliability? A. WPA2 B. WEP C. WPA D. WPA-AES |
A. WPA2
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Which of the following provides high speed or broadband networking at speeds over 384kbps
using phone lines? A. Bluetooth B. DSL C. VPN D. Dial-up modem |
B. DSL
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A customer wants to upgrade from Windows XP Professional to Windows Vista, and does not wish
to lose any files in the process. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). A. Windows Vista Home Premium B. Windows Vista Home Basic C. Windows Vista 64-bit edition D. Windows Vista Ultimate E. Windows Vista Business |
D. Windows Vista Ultimate
E. Windows Vista Business |
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A technician is resolving an issue for a client when the technician's phone rings. Which of the
following actions should the technician demonstrate? A. Forward the call to voicemail B. Take the call in front of the client C. Ask to use the client's phone to return the call D. Leave the client and come back after the call is complete |
A. Forward the call to voicemail
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A technician has been called to fix a printer at a hospital. When taken to the printer the technician
finds documents on the printer that might be confidential. Which of the following is the BEST course of action to take? A. Read themto verily it is indeed something confidential. B. Separate the documents and place them in sealed envelopes. C. Remove the documents from the printer and give them to the owner. D. Notify the point of contact in the hospital. |
D. Notify the point of contact in the hospital.
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If a brand new DVD-RW drive is consistently having a difficult time reading certain media, which of
the following would be the BEST way to resolve the issue? A. Check the drive's jumpers to ensure it was installed correctly. B. Check for a new firmware release from the manufacturer. C. Check Windows Update to see if a new DVD-RW driver has been released. D. Move the DVD-RW drive to another IDE channel. |
B. Check for a new firmware release from the manufacturer
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Which of the following memory modules has 72 pins? (Select TWO]
A. SIMM B. DIMM C. RIMM D. SODIMM E. RAMBUS |
A. SIMM
D. SODIMM |
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In order for a customer to feel more comfortable with a repair, a technician should always do which
of the following before proceeding? A. Offer the customer a new machine. B. Offer repair/replacement options. C. Avoid being late. D. Avoid being judgmental. |
B. Offer repair/replacement options.
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A Windows computer has listed numerous events in the system event log that NTFS corruption
has been detected. Which of the following tools should be used to correct this issue? A. DEFRAG B. System Cleanup Utility C. FDISK D. CHKDSK |
D. CHKDSK
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During troubleshooting, the technician determines the cause of the problem. Which of the following
is the NEXT step in the troubleshooting theory? A. Document findings, actions, and outcomes. B. Verily full system functionality and if applicable implement preventative measures. C. Establish a theory of probable cause. D. Establish a plan of action to resolve the problem and implement the solutions. |
D. Establish a plan of action to resolve the problem and implement the solutions.
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Which of the following uses 5GHz only and has data transfer speeds up to 54Mbps?
A. 802.11a B. 802.11b C. 802.11g D. 802.11n |
A. 802.11a
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A customer has asked a technician when completion of the work is expected. Which of the
following is the BEST approach in answering their question? A. Tell the customer that the work will be completed as soon as possible. B. Tell the customer that since the work is quite detailed and it is unsure, but will let them know. C. Tell the customer an estimated time and make sure both parties understand and agree. D. Tell the customer that due to the volume of work it would be best not to give a specific time. |
C. Tell the customer an estimated time and make sure both parties understand and agree.
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A technician's company prints forms on multi-layer carbonless copy paper. When asked to replace
the printer, which of the following printing technologies will allow the technician to continue to use the company's copy paper? A. Transfer B. Dot Matrix C. Thermal D. Laser |
B. Dot Matrix
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Upon logging into a PC, a technician can perform few processes without the system crashing.
Which of the following is the NEXT step that the technician should take? A. Reload the OS B. Access the Recovery Console C. Use an Emergency Repair Disk D. Boot into Safe Mode |
D. Boot into Safe Mode
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Which of the following commands is used to connect to a remote device?
A. ping B. ipconfig C. telnet D. win/s |
C. telnet
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Which of the following ports is MOST likely used for high-end graphics cards?
A. PCI B. PCIe C. ISA D. AGP |
B. PCIe
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Most laptops have a special set of shortcut keys used to perform hardware configuration changes.
These shortcut keys are often accessed by using which of the following special keys? A. CTRL B. SHIFT C. FN D. ALT |
C. FN
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Which of the following should be done to help identify the problem?
A. Test the theory to determine a cause B. Question the user for any changes C. Establish a plan of action D. Establish a theory of probable cause |
B. Question the user for any changes
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Which of the following run line utilities could be used to modify startup programs in Windows?
A. cmd B. msinfo32 C. dxdiag D. msconfig |
D. msconfig
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Which of the following cable types is the MOST common Ethernet cable?
A. Fiber B. CAT3 C. UTP D. Coaxial |
C. UTP
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Which of the following devices has the MOST storage capacity?
A. FDD B. CD C. HDD D. DVD |
C. HDD
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While installing a program in Windows Vista the technician finds that the program being installed is
for Windows XP. Which of the following is the BEST solution to this problem? A. Inform the user that a new program will need to be purchased that is compatible with Vista. B. Set up a dual boot on the machine with Windows XP. C. Set the compatibility mode to Windows XP in properties. D. Install the software on the Vista machine; all programs are compatible between the OS versions. |
C. Set the compatibility mode to Windows XP in properties.
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Which of the following software options would BEST protect against unwanted pop-ups?
A. Anti-virus software B. Anti-spyware software C. Anti-spam software D. Anti-adware software |
D. Anti-adware software
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Which of the following installation methods should be used to restore a manufactured PC to its
original state? A. Boot image stored on the network B. Insert the original operating system CD C. Factory recovery partition D. Boot image on a flash drive |
C. Factory recovery partition
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Which of the following chipsets is responsible for controlling the data flow between the peripheral
devices and the processor? A. Northbridge B. Southbridge C. BIOS D. DMA controller |
B. Southbridge
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A technician is installing a replacement motherboard. Which of the following will MOST likely
cause damage during installation? A. MSDS B. ESD C. RFI D. EMI |
B. ESD
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Which of the following power management settings would allow a laptop to enter a low power state
when the lid is closed? A. Standby B. Wake on LAN C. Shutdown D. Hibernate |
D. Hibernate
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Which of the following will display system characteristics?
A. netstat B. msinfo C. msconfig D. REGEDIT |
D. REGEDIT
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Which of the following is typically connected to a PCMCIA adapter?
A. Sound card B. Biometric scanner C. Portable FM transmitter D. External video card |
D. External video card
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Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled?
A. Network Neighborhood> Ethernet controller B. Add and Remove Programs C. Control Panel> Power Options D. System BIOS |
D. System BIOS
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The portion of a disk or drive that contains the MBR is known as the
A. boot sector. B. primary partition. C. extended partition. D. boot partition. |
A. boot sector.
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Cardbus interfaces are mainly found on which of the following?
A. Cell phones B. Notebooks C. Desktop PCs D. PDAs |
B. Notebooks
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Which of the following is a valid motherboard memory slot type?
A. DIMM B. AGP C. CMOS D. PCI |
A. DIMM
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Which of the following Windows interfaces could be used to find a list of installed hardware?
A. dxdiag B. My Computer C. msinfo32 D. Device Manager |
D. Device Manager
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Which of the following is a new feature of Windows Vista?
A. Disk Defragmenter B. System Restore C. 64-bit operating system D. Aero |
D. Aero
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Which of the following adapter cards would MOST likely need to be installed in a computer to
allow communication between the computer and a dial-up modem? A. Parallel B. Serial C. SCSI D. Video |
B. Serial
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Which of the following network devices interconnects workstations and broadcasts the data that is
being transmitted? A. Switch B. Modem C. Router D. Hub |
D. Hub
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A new printer driver has just been installed on a desktop computer. Which of the following is the
correct location to find the Print Test Page button? A. In Computer Management under Administrative Tools B. The General tab of the properties page of the printer C. In the Print Spooler service D. The Hardware tab of the Systems properties page |
B. The General tab of the properties page of the printer
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Which of the following procedures would help a technician locate a defective computer
component? A. Restart the PC three times to see if the error is consistent. B. Use amultimeter to measure voltage to every component. C. Replace cards with known good cards one at a time. D. Install a UPS and power management software. |
B. Use amultimeter to measure voltage to every component.
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A PC will not power on. The technician has verified there is power coming from the outlet and that
the indicator on the back of the power supply is blinking green. Which of the following is the cause of the problem? A. Power supply has a bad motherboard connector. B. Power supply is not powerful enough. C. Power supply is running at half power. D. Power supply is only producing DC current |
B. Power supply is not powerful enough.
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According to the troubleshooting theory, which of the following would be performed NEXT after
implementing a solution? A. Verily full system functionality B. Document findings, actions and outcomes C. Establish a theory of probable cause D. Implement preventative measures |
A. Verily full system functionality
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Which of the following tools uses trusted platform module (TPM) to enable the service?
A. WindowsBitLocker B. Windows EFS C. Windows Defender D. Window Security Center |
A. WindowsBitLocker
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A local printer is a printer that is
A. physically connected to the PC. B. physically connected to the same local area network as the PC C. physically connected to the same SOHO network as the PC. D. on the same wide area network as the PC. |
A. physically connected to the PC.
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