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23 Cards in this Set
- Front
- Back
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Step 1:
Identify the problem
(Computer wont turn on)
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Meaning....
What type of issue is the user having.
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Step 2:
Establish a theory or cause
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Figure out problem...
Determine if its a hardware or software issue
(Is the computer unplug) |
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Step 3:
Test theory to determine cause |
Take action to see if your theory resolve issue.
Exacute theory
(Plug computer in) |
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Step 4:
Establish a Plan of action to resolve |
Determine if that was the problem with the computer not coming on |
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Step 5:
Verify full system functionality |
Make sure that system if functioning properly |
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Step 6:
Document |
Make sure all findings, actions and outcomes are documented. |
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What do you do when you have run out of possible theories? |
Escalate the problem |
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What do you do before making changes to computer? |
Perform back-up |
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Step 1...
Troubleshoot Display Issue
" I cant see anything on my screen"
What is the first thing you would do? |
Check to see if the LED (power light) is lit |
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Step 2...
Establish a theory...
Montior might not be connected to the PC |
Montior might not be connected to the PC |
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Step 3...
Test theory
How would you test the theory? |
Check to see if the connector is connected |
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Step 4...
Establish plan of action
What would be your plan of action? |
Connect monitor to the PC |
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Step 5...
Verify system functionality |
After connection monitor to PC make sure it is working properly. |
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Step 6...
Document |
Document the problem, action and resolution |
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Step 1....
Power Issue
"Four computers will not turn on" |
Ask probing questions, "where they working yesterday"? |
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Step 2...
Establish a theory
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Could be cause by circuit breaker tripped |
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Step 3...
Test theory |
Try plugging into another outlet to see if the computer will turn on. |
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Step 4...
Establish a plan of action to resolve problem
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If the circuit had trip, re-set the breaker |
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Step 5...
Verify system functionality |
Verifyt that all computers are up and running |
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Step 6...
Document |
Document the problem, action and resolution |
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What is ESD? |
Electrostatic discharge |
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What are two ways to advoid EDS? |
Wear a antistatic wrist strap and work on a non carpeted area. |
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What are the four components to check if the computer and monitor are not getting power? |
Video RAM processor Motherboard
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