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25 Cards in this Set
- Front
- Back
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What does HPT mean |
Human performance technology |
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What is ISPI |
International society for performance improvement |
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What does CPT mean |
Certified performance technologist |
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What happened to Performance Improvement after 1990 |
The development of the standards of performance technology and code of ethics. |
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The standards of performance technology and code of ethics now serve as the basis for the selection and development of performance improvement professionals around the world as a foundation for what designation? |
Certified Performance Technologist. |
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How are the stands useful for employers, clients and employees. |
They help distinguish practitioners with proven results through a systematic process. At the same time, practitioners have a credential that will help them assess their ability and better focus their professional development efforts. |
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What are the distinguishing factors of performance technology |
Systematic, systemic, results driven and emphasized measurement. |
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what are the features of the ISPI special task force? |
created from over 30 performance improvement professionals headed by Judith Hale. Representatives came from industry, government, academia and independent practitioners. Before this was created, anyone could claim they were a professional in performance improvement. |
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The standards of performance technology are a set of what four principles? |
Human performance technology focuses on results HPT takes a systems view HPT adds value HPT establishes partnerships. |
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The Standards of performance technology are a set of which six procedures? |
Be systematic in the assessment of the need or opportunity. Be systematic in the analysis of the work and workplace to identify in the cause or factors that limit performance. Be systematic in the design of the solution or specification of the requirements of the solution. Be Systematic in the development of all or some of the solution and its elements Be systematic in the implementation of the solution. Be systematic in the evaluation of the process and the results. |
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The code of ethics was designed to promote ethical practice in the profession. What are the six principles that CPT applicants must sign and agreement to adhere to? |
1. Add Value Principle. Strive to conduct yourself, and manage your projects and their results, in ways that add value for your clients, their customers and the global environment. 2. Validated Practice Principle. Make use of and promote validated practices in performance technology strategies and standards. 3. Collaboration principle. Work collaboratively with clients and users, functioning as a trustworthy strategic partner. 4. Continuous Improvement Principle. Continually improve your proficiency in the field of performance technology. 5. Integrity Principle. Be honest and truthful in your representations to clients, colleagues and others with whom you may come in contact while practicing performance technology. 6. Uphold Confidentiality Principle. Maintain client confidentiality, not allowing for any conflict of interest that would benefit yourself or others. |
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William Thompson (1824-1907) |
If you cannot measure it, you cannot improve it. Best known of this work in quality. Laid ground work in the use of statistical analysis to improve quality. |
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Henri Fayol (1841-1925) |
To manage is to forecast and plan, to organize, to command, to coordinate and to control. Fayol saw a managers job as planning, organizing, commanding, coordinating activities and controlling performance. |
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Frederick Winslow Taylor (1856-1915) |
In the past, man was first; in the future, the system will be first. Taylor's scientific management dealt with finding the "one best way" to do a given task and therefore make production more efficient. Considered father of performance improvement. Pioneer of industrial revolution - searching for ways to improve performance. |
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Henry Gantt (1861-1919) |
Whatever we do must be in accord with human nature. We cannot drive people; we must direct their development. Broke down all the processes in building navy ships in WWI and diagrammed them. This became a powerful planning and evaluation tool for managers. Pioneer for pay for performance -- seeing the advantage of giving bonuses for improved performance. |
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Max Weber ( 1864 - 1920) |
Only by strict specialization can the scientific worker become fully conscious, for once and perhaps never again in his lifetime, that he has achieved something that will endure. As organizations grow, they are drawn to the efficiencies of division and integration of labour that are the building blocks of bureaucracy. Ideal bureaucracy has clearly defined hierarchy, division of labour and specialities, impersonal relationships, competence as the basis for personnel decisions , and records being kept on all actions. |
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Frank & Lillian Gilbreth |
The gilbreths used motion studies to improve performance by improving ergonomics and finding 'the one best way'. The most famous of their studies led to doubling the productivity of bricklayers. Also introduced the idea that rest periods would limit on the job fatigue. Invented process charts to describe how manufacturing organizations did their work. |
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Mary Parker Follett (1868-1933) |
We can never wholly separate the human from the mechanical side. Mary focused on issues such as leadership, power, situational constraints, conflict resolution, empowerment, teams and networked organisations, the importance of relationships within and among organisations, authority and control. |
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Elton Mayo, Fritz Roethlisberger, William Dickson -- The hawthorne studies (1927-1932) |
The operation selected for study was that of the assembly of telephone relays. Five girl workers were transferred from their usual work surroundings into an experimental room, within which their work was supervised by specially appointed observers. |
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B. F Skinner (1904-1990) |
The consequences of an act affect the probability of its occurring again. The way positive reinforcement is carried out is more important than the amount. Give me a child and I'll shape him into anything. Physics does not change the nature of the world it studies, and no science of behaviour can change the essential nature of man, even though both sciences yield technologies with a vast power to manipulate the subject matters. The real question is not whether machines think but whether men do. The mystery which surrounds a thinking machine already surrounds a thinking man. The only difference between men and rats in that rats learn from their mistakes. -- Skinner conducted early work in experimental psychology and behaviorism. Behaviorism- explains behavior as a response to external stimuli. |
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Abraham Maslow (1908-1970) IF THE ONLY TOOL YOU HAVE IS A HAMMER, YOU TEND TO SEE EVERY PROBLEM AS A NAIL. |
Classic economic theory, based as it is on an inadequate theory of human motivation, could be revolutionised by accepting the reality of higher human needs, including the impulse to self actualization and love for the highest values. Maslow is know for the adaptation of his hierarchy of need that describes five need levels organized in terms of their importance: physiological, safety, belonging, esteem, and self-actualization. Father of humanistic psychology -- behaviour is driven by individual needs. |
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Frederick Herzberg (1923-1990) |
True motivation comes from achievement, personal development, job satisfaction and recognition. Management gets the workforce it deserves. Hertzberg described motivational factors that were related to Maslows higher level needs and satisfied workers on the job and hygiene factors related to lower level needs and maintained workers on the job. |
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W. Edwards Deming (1900-1993) |
In God we trust, all others bring data. If you can't describe what you are doing as a process, you don't know what you're doing. A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system. It is not necessary to change. Survival is not mandatory. We should work on our process, not the outcome of our processes. If management sets quantitative targets and makes people's jobs depend on them -- they will meet the targets -- even if they have to destroy the enterprise to do it. Remove the barriers that stop people from being as good as they can be. Deming is the best example of systematic assessment used to gain continuous improvement using analysis of variance and hypothesis testing. |
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Joseph Juran (1904-2008) |
Commitment is the daily triumph of integrity over skepticism. Fanaticism: Redoubling your efforts after your objective has been forgotten. Intrinsic is the belief that quality does not happen by accident, it must be planned! Quality planning consists of developing the products and processes required to meet customer's needs. Developed Juran's trilogy -- Quality planning: Identify who the customers are. Determine the needs of the customers. Develop product features that respond to customer needs. Develop Processes able to produce the product features. Establish process controls to the operating forces. Quality Control Evaluate actual performance Compare actual performance with quality goals Act on the difference. Quality Improvement Prove the need. Establish the infrastructure. Identify the improvement projects. Establish project teams. Provide the teams with resources training, and motivation to: Diagnose the causes. Stimulate remedies. Establish controls. Referenced as a source for six sigma program.
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Peter Drucker (1909-2005) |
There is nothing so useless as doing efficiently that which should not be done at all. Efficiency is doing things right; effectiveness is doing the right things. Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got. So much of what we call management consists in making it difficult for people to work. The productivity of work is not the responsibility of the worker but of the manager. Drucker has influenced the way which we look at the role of management as well as employees and their work environment. |
