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6 Cards in this Set
- Front
- Back
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Interview the User and Back up Data |
Start > question the User > back up data as needed |
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Establish a Theory |
Examine the system or ask more questions > best guess of problem source |
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Test your Theory |
Test your guess > is your guess confirmed |
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Plan the Fix and Resolve the Problem |
Plan steps to fix the problem > fix the problem |
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Verify and Prevent |
Verify the system works > is the problem solved > could this problem have been prevented > take preventive action |
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Document |
Document findings, actions, outcomes > STOP |
