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38 Cards in this Set

  • Front
  • Back

workplace relationship

any affiliation you have with a professional peer, supervisor, subordinate, or mentor

workplace relationships differ along


three dimensions

status:equality or inequality of relationship partners in organizational position and power


intimacy:from strictly professional, with the interpersonal communication restricted to work-related concerns to very personal through intimate self-disclosure


choice: the degree to which participants willingly engage in them. Most of us don’t get to handpick our co-workers; we do choose, however, which coworkers we want to befriend

organizational culture

the distinctive set of beliefs existing within an organization

workplace values

the beliefs people share about work performance, dedication to the organization and coworker relationships

workplace norms

these govern appropriate interpersonal communication and relationships

workplace artifacts

the objects and structures that define the organization

socialization

into organizational culture happens through formal and informal exchanges between new and established coworkersorganizational networks: communication links among an organization’s members, such as the nature, frequency and ways information is exchanged

network density

frequency and number of connections

workplace cliques

dense networks of coworkers who share the same workplace values and broader life attitudes

informal workplace cliques

may form among coworkers who share values and interests. These networks can amplify workplace goals

disadvantageous cliques

encouraging values or behaviors contrary to the organization’s culture (e.g. group of slackers who conspire to evade responsibility by creating false time-card records for each other)

organizational climate

the emotional quality or an organization

defensive climate

unfriendly, rigid, unsupportive

supportive climate

warm, open, and supportive

organizational climate:


strategy vs. spontaneity

degree to which communication seems planned vs. sincere

organizational climate:


dogmatism vs. flexibility

degree to which one is will to listen and adapt???

organizational climate:


control vs. collaboration

degree to which others perspectives are taken into account when making organizational decisions

organizational climate:


evaluation vs. description

criticism; attacking the person vs. attacking the problem

organization climate:


detachment vs. empathy

using an exaggerated sense of professionalism vs. expressing concern when communicating with others

organization climate:


superiority vs. equality

...

organizational networks

communication links among an organization's members, such as the nature, frequency, and ways information is exchanged

cyberslacking

involves using work computers to play video games, surf the Internet, update Facebook pages, and send personal e-mails and instant messages

professional peers

people holding similar positions of organizational status and power


most meaningful workplace relationship

information peers

workers with whom communication is solely work-related

collegial peers

coworkers we consider friends

special peers

people’s best friends in the workplace

mixed-status relationships

relationships between co-wrokers of different organizational status


less likely to evolve into friendships

upward communication

communication from subordinates to superiors

downward communication

communication from superiors to subordinates

advocacy

designing messages in accordance with your supervisor’s communication preferences

workplace abuse

verbal or nonverbal hostility toward another person in the workplace

workplace bullying

the repeated unethical and unfavorable treatment of one or more persons by others in the workplace

sexual harassment

unwelcome sexual advances, requests for sexual favors, and other verbal/physical conduct of a sexual nature

workplace bullying: isolation

restricting employees interaction with coworkers, isolating their work areas from others, and excluding them from group activities and off-site social gatherings

workplace bullying: control of important


information

preventing key data from reaching workers, providing false job-related information, blocking or deleting correspondence

workplace bullying: constraint of professional


responsibility

assigning workers to tasks that are useless, impossible, or absurd

workplace bullying:


creating dangerous work conditions

distracting workers during critical tasks to put them in peril, assigning tasks that endangers health or safety, etc.

workplace bullying:


destruction of professional reputation

attacking a worker’s professional performance, exaggerating the importance of work errors, ignoring or distorting correct decisions and achievements