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24 Cards in this Set
- Front
- Back
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Describe Communications Management
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Communications Management is about keeping everyone in the loop. How to get everyone talking about the work being done so that everyone is on the same page. That way everyone has the information they need to resolve any issues.
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What are the 7 Communication elements?
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1. Sender - The person who needs to initiate the communication
2. Receiver - The person who gets the message 3. Medium - The thing used to transmit the message 4. Feedback - A response to the message 5. Noise - Something that interferes with the message 6. Encoding - Modifying a message so that it can be sent 7. Decoding - Modifying a message that has been sent so that it can be understood |
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What are the processes in Communications Management?
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1. Identify Stakeholders - initiating
2. Plan Communications - Planning, part of PMP 3. Distribute information - Executing 4. Report Performance - Monitoring and Controlling , turn work performance information into reports for stakeholders 6. Manage Stakeholder Expectations - Monitoring and Controlling, watch for communication problems, make sure stakeholders are informed to make good decisions |
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Describe Identify Stakeholders
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Writing down stakeholders names, goals, expectations, and concerns in a document called the Stakeholder Register.
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What are the inputs to Identify Stakeholders?
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1. EEP - how company runs
2. Project Charter - Whos funding and championing the project 3. OPA 4. Procurement Documents - Any suppliers or Vendors could be involved |
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What are the tools involved in Identify Stakeholders?
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1. Stakeholder Analysis - interview stakeholders and develop communication strategy
2. Expert Judgement - Talk to experts to get info you may have missed |
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What is the output from Identify Stakeholder?
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1. Stakeholder Register - Lists what each stakeholder gets out of the project
2. Stakeholder Management Strategy - lists each stakeholder and their responsibilities, goals, expectations and concerns |
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Describe Plan Communications
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Involves identifying the information and communication needs of the stakeholders. What effective and efficient communication will be planned for the project, to whom, when, with what method, and how frequently.
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What are the inputs to Plan Communications?
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1. EEP
2. OPA 3. Stakeholder Register 4. Stakeholder Management Strategy - lay out how to keep the stakeholders in the loop |
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What are the tools used in Plan Communications?
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1. Communications Requirements analysis - What kind of communication your Stakeholders need so they can make decisions.
2. Communications Methods and Models - Knowing how your get the message across Push/Interactive/Pull 3. Communication Technology - ex. Put on website vs memos |
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What are the outputs from Plan Communications?
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1. Document Updates - ex. Project Schedule, Stakeholder register, stakeholder management strategy
2. Communications Plan - Who should communicate with whom and how often through the course of this project. ex. Budget report emailed weekly to all stakeholders |
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Describe Distribute Information
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Making sure the right information gets to the right people
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What are the 3 inputs to Distribute information?
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1. PMP - includes communication plan from last process
2. OPA 3. Performance reports - status information that goes to stakeholders |
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What are the 4 tools used in Distribute information?
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1. Formal written - legal documents, formal docs, contracts, blueprints, etc
2. Informal written - quick email, sticky note, etc 3. Formal Verbal - Persentation, speeches 4. Informal Verbal - Talking on the phone, hallway |
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What is the output for Distribute information?
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1. OPA updates - Save stakeholder notifications, project reports and presentations, records. Update lessons learned
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Describe Report Performance
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Report Performance is taking the information you gathered about how work is being done and distributing it to the stakeholders who need to make decisions about the project.
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What are the 5 inputs to Report Performance?
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1. Work Performance information - status of each deliverable, what team has accomplished, how the project is doing
2, Work Performance Measurements - Earned value, etc 3. Budget Forecasts - used to view complete picture 4. OPA 5. PMP |
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What are the 4 tools used in report performance?
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1. Variance Analysis - Looking at performance data to see how it varies from the baseline
2. Forecasting Methods - Using Earned value and other Forecasting methods to find out whether we're on budget and on schedule 3. Communication Methods -Deciding on Push, Pull or Interactive methods of communicating 4. Reporting Systems - A system to keep track of how much time and money people spend doing work |
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What are the 3 outputs from report performance?
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1. Performance Reports - tells everyone how the project is doing, how far off it is from its time, cost, and scope baselines. Includes forcasts, EAC, ETC
2. OPA updates - Lessons learned, etc 3. Change Requests - Recommend corrective actions, etc |
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Describe Manage Stakeholder Expectations
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Keep everyone in the loop. Resolve any issues that may have arisen as a result of the act of communication with the stakeholders, as well as the act of addressing any concerns that the stakeholder may have voiced.
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What are the 6 inputs to Manage Stakeholder Expectations?
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1. Stakeholder Management Strategy
2. Stakeholder Register 3. Change Log 4. PMP 5. OPA 6. Issue Log - Running list of any issues that happen on the project |
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What are the 3 tools used in Manage Stakeholder Expectations?
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1. Communication Methods - decide how you'll keep poeple in the loop using push methods, interactive methods or pull methods.
2. Interpersonal skills - where you use your "soft skills" to keep all on track 3. Management skills - gather important information about your project and use it to make decisions to keep team on track |
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What are the 4 outputs in Manage Stakeholder Expectations?
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1. Change Requests - There are any changes to the project plan or other docs that involve stakeholder communication
2. Project Document Updates 3. OPA updates 4. PMP Updates - Any approved changes need to be make to the project plan |
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How many lines of communication for 6 people? n people?
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(N*(N-1))/2, 15 for 6 people
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