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12 Cards in this Set
- Front
- Back
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transient gest |
is an idividual with a resurvation at a hotle |
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meal plan |
a room rate that includes meals |
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yield managment |
maximizing revenue through ajusting room rates |
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average daily rate |
rate based on total sales daily |
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occupancy percentage |
percentage calculated daily |
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revenue per avsilible room |
rate that reflects a hotels revenue per room |
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front of the house |
area in lodging facility that guests view |
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back of the house |
area in lodging facility were support sevices takes place |
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night auditor |
works at night and balences guests accounts |
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guest survice agent |
someone who performs all of the fuctions of the front desk |
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guest survice |
staff members in uniforms |
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concierge |
hotle staff menbers that help guests make arrangements for transpertaion |
