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19 Cards in this Set
- Front
- Back
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what are the three levels of management |
upper, middle, operational |
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what is management? |
The process of achiving an oragnizatio's goals through the corrdinated performance of five specific functions |
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What are the five functions of management |
Planning, organization, staffing, direction, and controlling. |
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what is an organization |
the framework inwhich the management can be carried out. |
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what are the responsibilities of top management |
making policy and shaping the overall direction of the company |
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what are departments
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divisions within advministration |
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5 steps of decision making |
recognize problem |
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How are most airlines organized |
top down |
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what is management by objectives? |
employees at all levels are given tangible objectives and are held accountable for achieving them. |
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What is the Management by objective process |
goalsetting leads to coaching |
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what are pollicies and procedures |
what the company wants employees to do and how to do them. |
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what are the four goals of organizing |
provide supervision |
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What is staffing |
getting people to work jobs for the organization |
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what is directing |
assigningjobs to the staff |
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what is controlling |
making sure the employees are on the right path to helping the company meet the objectives |
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What are Unity of objectives |
everyone must work to help to company achive the same goal |
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what is the span of control |
how many people a manager can supervise |
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what are line personelle and staff personelle |
line personleele flow downward from the top |
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what are information services |
responsible for designing and mainting data communications networks. |
