400 Final!

Front 1

Bounded rationality

Back 1

-constraints that restrict rational decision making

Front 2

Brainstorming-

Back 2

process to generate a quantity of ideas

Front 3

Consensus-

Back 3

presenting opinions and gaining agreement to support a decision

Front 4

Creativity-

Back 4

process of developing something new or unique

Front 5

Decision making-

Back 5

identifying and choosing solutions that lead to a desired end result

Front 6

Delphi technique-

Back 6

process to generate ideas from physically dispersed experts

Front 7

Garbage can model-

Back 7

holds that decision making is sloppy and haphazard

Front 8

Intuition-

Back 8

capacity for attaining knowledge or understanding without rational thought or logic

Front 9

Judgmental heuristics-

Back 9

rules of thumb or shortcuts that people use to reduce information-processing demands.

Front 10

Nominal group technique-

Back 10

process to generate ideas and evaluate solutions

Front 11

Optimizing-

Back 11

choosing the best possible solution

Front 12

Problem-

Back 12

gap between an actual and desired solution

Front 13

Rational model-

Back 13

logical four-step approach to decision making
1) Identify the problem
2) Generating alternative solutions
3) Selecting a solution
4) Implement/evaluating the solution

Front 14

satisficing-

Back 14

choosing a solution that meets a minimum standard of acceptance

Front 15

Scenario technique-

Back 15

a speculative forecast tool for identifying future states, given a set of conditions.

Front 16

Brainstorming rules

Back 16

1) Defer judgement- ex. In idea generation don’t rule out anything
2) Build on the ideas of others. Encourage participation by everyone, collaboration
3) Encourage wild ideas. “out of box” thinking
4) Go for quantity over quality.
5) Be visual.
6) Stay focused on the topic
7) One conversation at a time

Front 17

Simons normative model-

Back 17

process is guided by a decision makers bounded rationality. Constraints of decision maker (ex. Capacity of human mind, uncertainty, amount and timeliness of info at hand, time demands) Lead decision maker to satisfice, make a decision that is satisfactory as oppose to optimal.

Front 18

Decision-making biases (p 253-254) KK book

Back 18

1) Availibilty heuristic
2) Representative heuristic
3) Confirmation bias
4) Anchoring bias
5) Overconfidence bias
6) Hindsight bias
7) Framing bias

Front 19

Advantages/Disadvantages of group aided decision making

Back 19

Advantages: greater pool of knowledge, different perspectives, greater comprehension, increased acceptance, training ground (less exp ppl can learn)
Disadvantages: social pressure (people don’t want to go against majority in group), domination of vocal few, logrolling (political wheeling/ dealing when people have stuff at stake, people out for themselves, sometimes will miss negative effects), goal displacement, groupthink (people go with flow even if inside they think its bad, dont want to go against majority, connection to social pressure)

Front 20

Group problem solving techniques/ decision rules

Back 20

-consensus (all agree), voting (majority rule), Ranking ( top ranked alternative gets chosen) brainstorming, nominal group technique, delphi technique