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25 Cards in this Set
- Front
- Back
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Give the author definition of the word connect |
Ability to identify with people and relate to them in the way that increases your influence with them |
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Two thing president ford would do if he could do back to college |
Concentrate on learning to write and speak before an audience |
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Name 4 aspects of high achievers |
1. Care about people as well as profit 2. View subordinates optimiscally 3. Seek advice from other under you 4.liaten well to everyone |
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4 low achievers |
1. Preoccupied with their own security 2. Show a basc distruct of subordinates 3. Don't seek advice 4. Avoid communication and rely on policy and manuals |
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What must we do in order to add value to others |
One must first value others |
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What should be our most important language |
Our customers language |
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If you really want to help people connecting becomes more---and less--- |
Natural-- mechanical |
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How can we cast someone else vision with credibility |
Make it yours |
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People need your influence but it will not come through |
Lip syncing those you admire |
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If you want people to identify with Yom it's better to talk about |
Your failures |
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What are Ralph Emerson say about all great speakers |
We're bad speakers at first |
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What is the authors pick as the first rule of communication |
Practice above all others that open the door for connection with others |
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Explain difference between false humility arrogance and humility |
False humility: downplays one genuine strength to be praised Arrogance: plays up one strength to receive praise Humility: rides up others so they can be praised |
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List 4 ways Rick advises regarding humility |
Admitting our weakness Being patient with it others weakness Being open to correction Pointing the spotlight at others |
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Difference bc educator and communicator |
Educator- turns something simple in to something complicated Commucstor turns something complicated into something simple |
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Greatest compliment he cold receive |
I understood everything you said and it made sense |
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If you ask questions that are too-- people Won't-- |
Specific.. raise their hands |
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What does the author say we should let become an exclamation point for the things we say |
Put it in ways people will remember |
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What is the authors view on Management vs leadership |
Mange- is about persuading people to do things they don't want to do.. Leadership- inspiring others to do things they thought they never could do |
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Difference between motivational speaker and motive teacher |
Speak-makes you feel good but not sure why Teacher makes you feel good the next day you know why and take action |
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Act plan |
A- besides those thing you leaded you apply C- need to hang T- learn that you need to teach |
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What two things does the failure to admit mistakes causes |
The message to e questioned which causes the integrity of the leaders to be questioned |
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In order to maintain your integrity and regain credibility what just you be willing to so when you make mistakes |
Acknowledge your mistakes Qpologize Make amends |
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-- is knowing the right path to take. -- is take. It |
Wisdom... integrity |
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People will not always remember what you said or what you did but they will always |
Remember how to made them feel |
