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19 Cards in this Set
- Front
- Back
situational knowledge
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the information or facts you use in devising an effective communication strategy
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values
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the principles and ideas that people or organizations strongly believe in and consider important
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organizational structure
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the actual environment where the organization is located
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virtual organization
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an organization structured through telecommunications connections
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telecommuters
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employees who maintain regular communication with their organizations through email, phones, fax, pagers or internet
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tall organizations
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organizations characterized by a large number of hierarchical
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flat organizations
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organizations with few hierarchical levels
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adaptive learning
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understanding how goals, policies, procedures and other people's actions conform to the dynamics of the workplace
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communication climate
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an aspect of an organization's character that is a function of the interactions and social processes that occur in the workplace
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openness
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a receiver-oriented concept that focuses on being receptive and responsive to information from others
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communication competence
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the ability to communicate both appropriately and effectively with other people
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internal communication or intra-organizational communication
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messages that are sent and received within the organizational boundaries of the company
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downward communication
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messages from superiors to subordinates
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upward communication
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messages from subordinates to superiors
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horizontal communication
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messages exchanged at the same hierarchical level in an organization
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external communication
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messages that are exchanged between the organization and its environment
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channels
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the media that carry messages to receivers
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channel richness
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the ability of a communication channel to handle information or convey the meaning contained in a message
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anxiety management
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the ability to control nervousness, fear, stress and worries
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