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19 Cards in this Set

  • Front
  • Back
situational knowledge
the information or facts you use in devising an effective communication strategy
values
the principles and ideas that people or organizations strongly believe in and consider important
organizational structure
the actual environment where the organization is located
virtual organization
an organization structured through telecommunications connections
telecommuters
employees who maintain regular communication with their organizations through email, phones, fax, pagers or internet
tall organizations
organizations characterized by a large number of hierarchical
flat organizations
organizations with few hierarchical levels
adaptive learning
understanding how goals, policies, procedures and other people's actions conform to the dynamics of the workplace
communication climate
an aspect of an organization's character that is a function of the interactions and social processes that occur in the workplace
openness
a receiver-oriented concept that focuses on being receptive and responsive to information from others
communication competence
the ability to communicate both appropriately and effectively with other people
internal communication or intra-organizational communication
messages that are sent and received within the organizational boundaries of the company
downward communication
messages from superiors to subordinates
upward communication
messages from subordinates to superiors
horizontal communication
messages exchanged at the same hierarchical level in an organization
external communication
messages that are exchanged between the organization and its environment
channels
the media that carry messages to receivers
channel richness
the ability of a communication channel to handle information or convey the meaning contained in a message
anxiety management
the ability to control nervousness, fear, stress and worries