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200 Cards in this Set
- Front
- Back
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A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is
unknown to all current employees. How can the technician accomplish this task? A. Set the motherboard configuration jumper to clear the password. B. Use a third party utility to reset the password. C. Disconnect the power supply to the motherboard. D. Contact the OEM and ask them to clear the password. |
A. Set the motherboard configuration jumper to clear the password.
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A user reports that when they print a document, the toner on the page sometimes rubs off and
does not stick to the page. Which of the following actions should be taken to fix the issue? A. Replace the registration rollers. B. Replace the paper tray. C. Replace the fuser. D. Replace the pickup rollers. |
C. Replace the fuser.
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A customer is having trouble accessing a particular website. The technician notices that it is a
secured website. Which of the following steps should the technician take in the troubleshooting process? A. In the Internet Options applet, click the Programs tab, and then click 'Reset Web Settings'. B. In the Internet Options applet, click the Content tab, and then click 'Clear SSL State'. C. In the Internet Options applet, click the Advanced tab, and then check 'Move system caret with focus/ selection changes'. D. Shut down the computer and wait for five minutes. |
B. In the Internet Options applet, click the Content tab, and then click 'Clear SSL State'.
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A customer asks a technician to setup a SOHO network at their home. They would like to run
cabling from the area where their Internet connection terminates to another room. Which of the following is the maximum distance for CAT5 UTP cabling? A. 1 meter (3 feet) B. 10 meters (32 feet) C. 100 meters (328 feet) D. 1000 meters (3281 feet) |
C. 100 meters (328 feet)
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Which of the following cable types is required at minimum, to support a 10/100/1000BaseT SOHO
LAN? A. CAT3 B. CAT5e C. CAT1 D. CAT5 |
B. CAT5e
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A computer has an IP address of 169.254.0.157 and a subnet mask of 255.255.0.0. Which of the
following is the MOST likely cause of the network problems? A. The network card is faulty and should be replaced. B. The computer has a virus and should be quarantined immediately. C. The computer is not communicating correctly with the DHCP server. D. The network card is configured at half-duplex. |
C. The computer is not communicating correctly with the DHCP server.
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Which of the following is a Windows XP Professional default Group account?
A. Domain Admins B. Replicator Users C. Domain Users D. Network Backup Operators |
B. Replicator Users
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Which of the following below would BEST optimize Windows XP startup?
A. Remove any unnecessary applications that start with Windows. B. Remove device drivers for unused peripherals. C. Disable the computer's memory check in BIOS. D. Configure ScanDisk to run at startup. |
A. Remove any unnecessary applications that start with Windows.
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Which of the following BEST optimizes hard disk drive performance?
A. Diskpart B. Defrag C. Disk Cleanup Wizard D. Delete unnecessary visual options |
B. Defrag
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A customer's system boots with a black screen giving the error message 'Error Loading Operating
System Which of the following is the MOST likely cause of this problem? A. Spam B. MBR corruption C. Fragmented file system D. Spyware |
B. MBR corruption
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A user reports the computer displays a blue screen after running Windows Update. The stop
message begins with, 'IRQL_NOT_LESS_OR_EQUAL'. The user does not know which updates installed. Which of the following is MOST likely cause of the problem? A. Windows Update installed an incompatible device driver. B. The user selected one or more updates incompatible with the operating system. C. Windows Update raised the security level of the PC causing a conflict with an application. D. The local anti-virus software caused a partial installation of the updated files. System file versions are now mismatched. |
A. Windows Update installed an incompatible device driver.
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Which of the following boot options is used to troubleshoot physical memory issues?
A. /FIXMEM B. /MAXMEM= C. /3GB D. /LASTKNOWNGOOD |
B. /MAXMEM=
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A workstation is not booting correctly. The technician wants to locate bad sectors and recover
readable information. Which of the following commands would the technician use? A. chkdsk c: /f B. chkdsk c: /i C. chkdsk c: /c D. chkdsk c: /r |
D. chkdsk c: /r
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A technician is working on a Windows Vista workstation. Which of the following is the BEST
method to improve search time for all text files? A. Regedit B. Recover C. Indexing D. Convert |
C. Indexing
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A technician converted all hard disk drives from FAT to the NTFS file structure. The users are now
getting the error 'System Restore not found'. Which of the following is causing the issue? A. When converting file structures, System Restore must be reinstalled. B. System Restore can only be installed from the original setup disk. C. When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk. D. After file structure conversion System Restore must be activated. |
A. When converting file structures, System Restore must be reinstalled.
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A user would like to have a roaming profile configured. Which of the following is necessary when
setting up a roaming profile? (Select TWO). A. The user must configure the settings. B. Roaming profile must to be stored on every client. C. The user must be on a domain. D. Roaming profile has to be stored on a network server. E. The user must have an IP address on their client. |
C. The user must be on a domain.
D. Roaming profile has to be stored on a network server. |
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A user reports that their computer has been running very slow and displaying pop-up windows
since they installed a new antivirus program. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. Which of the following is the MOST likely cause of the problems? A. The installed antivirus was actually malware and has infected the user's computer. B. The new antivirus product successfully detected the viruses on the computer but was unable to remove them. C. The computer does not meet the minimum system requirements in order to run the antivirus application without problems. D. The antivirus was from a third-party vendor; Windows built-in antivirus program will optimize the speed in the system. |
A. The installed antivirus was actually malware and has infected the user's computer.
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A technician is troubleshooting a parity check error message and they believe that this is attributed
to faulty RAM. Which of the following components may also be at fault? A. South Bridge B. USB Controller C. Power Supply D. Hard Drive |
C. Power Supply
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Which of the following steps enables offline files in Windows 2000 and Windows XP?
A. Control Panel>Administrative Tools>Computer Management B. Control Panel>Administrative Tools>Component Services C. Windows Explorer>Tools>Folder Options>Offline Files D. Windows Explorer>Tools>Synchronize>Setup |
C. Windows Explorer>Tools>Folder Options>Offline Files
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Which of the following is a benefit of the Volume Shadow Copy Service?
A. It increases performance of the file system. B. It prevents the user from accidentally deleting data files. C. It creates snapshots of open files for backup. D. It adds a layer of security to the file system. |
C. It creates snapshots of open files for backup.
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Which of the following methods can be used to disable UAC? (Select TWO).
A. Services.msc>Select UAC>Set startup type to disabled B. MSCONFIG>WIN.INI>Rem UAC C. Control Panel>User Accounts>Turn User Account Control off D. MCSONFIG>Tools>Disable UAC E. Start>Programs>Startup>delete UAC |
C. Control Panel>User Accounts>Turn User Account Control off
D. MCSONFIG>Tools>Disable UAC |
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A technician needs to boot to a floppy disk to update the firmware of a hard drive. With the
bootable floppy disk inserted, the system still boots to the hard drive. How can the technician make the PC boot to the floppy disk? A. Access the system BIOS. Raise the floppy disk in the boot order. B. Hit F6 during boot up, select removable storage as the boot source. C. Access the system BIOS. Enable 'Legacy Boot'. D. At POST, hit escape to force a boot up to floppy disk. |
A. Access the system BIOS. Raise the floppy disk in the boot order.
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Which of the following is a share permission?
A. Write & Execute B. Change C. Read & Write D. Modify |
B. Change
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Which of this following is best practice when securing a WiFi Network? (Select TWO).
A. Expand the signal strength. B. Enable dynamic addressing. C. Use WEP encryption. D. Enable MAC filtering. E. Disable SSID broadcast. |
D. Enable MAC filtering.
E. Disable SSID broadcast. |
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A technician is replacing a motherboard in a laptop. After completing the install, the laptop shuts
down after a few seconds of being on. Which of the following is the causing the laptop to shutdown? A. Keyboard is not plugged in. B. CPU is not locked into the socket. C. LCD is not plugged in. D. RAM is faulty. |
B. CPU is not locked into the socket.
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A technician notices that the printer is jamming right before the fuser. Which of the following is the
solution to the problem? A. Replace the pick-up roller. B. Replace the fuser. C. Replace the transfer roller. D. Replace the feed roller. |
C. Replace the transfer roller.
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A customer reports that they have lost network connectivity after a brown out in the building. No
one else in the building is experiencing any issues, and when the customer switches network jacks they get connectivity. Which of the following tools would BEST be used to test the jack? A. Multimeter B. Tracert C. Ping D. Tone generator |
D. Tone generator
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A technician is working on a motherboard and the computer is shutting down because of voltage
problems. Which of the following tools would be used to test the resistance? A. Loopback plug B. Multimeter C. Tone generator D. Cable tester |
B. Multimeter
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A customer is reporting that the local printer is on but is not printing. There was an error on the
workstation when Windows Vista was loading. Which of the following is the problem? A. The application experience service is not started. B. The print spooler service is not started. C. The Windows Defender service is started. D. The Background Intelligent Transfer service is started. |
B. The print spooler service is not started.
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A technician installed a new motherboard in a workstation. Which of the following describes the
BEST steps for a proper installation? A. Install the OS, the application software and then hardware drivers. B. Install the chipset driver, the OS and then the hardware drivers. C. Install the hardware drivers, the chipset driver and then the OS. D. Install the OS, the chipset driver and then the hardware drivers. |
D. Install the OS, the chipset driver and then the hardware drivers.
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A technician needs to install a new internal flash memory card reader into an available floppy drive
bay. Prior to installation, which of the following connectors needs to be available? A. USB header B. FDD connector C. SATA header D. EIDE connector |
A. USB header
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A system powers on, begins POST, displays the BIOS version information and then hangs with
the error message 'Error loading operating system'. Which of the following is MOST likely cause of this issue? A. A virus has infected the system B. Corrupted BOOT.INI file C. Corrupt MBR D. Boot sector corruption |
C. Corrupt MBR
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A user's new hard drive stops without any warning. Which of the following explains intermittent
problems with a user's hard drive? A. The hard drive needs to be defragmented. B. Integrated controller is overheating. C. Cables are damaged or not seated. D. Cables are reversed. |
C. Cables are damaged or not seated.
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Which of the following BEST explains a system experiencing intermittent memory errors?
A. Southbridge is faulty. B. Memory sticks have corroded contacts. C. BIOS memory settings are misconfigured. D. Memory socket is faulty. |
B. Memory sticks have corroded contacts.
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A user reports their ATA specification CD-ROM is not working. Which of the following is the MOST
likely cause for this failure? A. Using incorrect discs. B. CD-ROM is not enabled in the BIOS. C. Audio cables are not connected. D. Cable has the wrong conductors. |
B. CD-ROM is not enabled in the BIOS.
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Which of the following PING command switches will not stop until the technician tells it to?
A. -l B. -t C. -r D. -a |
B. -t
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A technician is sent to configure a wireless small office home office (SOHO) network in an urban
area. Which of the following utilities can the technician disable to help prevent unauthorized users on the network? A. MAC filtering B. Firewall C. DHCP D. SSID broadcast |
D. SSID broadcast
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Which of the following commands allows a technician to scan protected files and check the files
version? A. nslookup B. sfc C. dir D. chkdsk |
B. sfc
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A technician is searching for a user's documents. The profile path that the documents were
located was 'C: \Users\Username'. Which of the following operating systems is installed on this workstation? A. Windows Vista B. Windows Media Center C. Windows 2000 D. Windows XP |
A. Windows Vista
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A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g.
The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why the WLAN card is performing at that speed? A. The WLAN card is 802.11g. B. The WLAN card is 802.11b. C. The WLAN card is 802.11n. D. The WLAN card is 802.11a. |
B. The WLAN card is 802.11b.
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Which of the following is the BEST utility to use when mounting a hard disk as a folder in a
Windows XP Professional machine? A. Partition Manager B. Format C: C. Disk Manager D. FDISK |
C. Disk Manager
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Which of the following utilities, in Windows, can be configured to perform automatic disk
defragmentation? A. Task Scheduler B. Disk Defragmenter Tool C. Task Manager D. Disk Manager |
A. Task Scheduler
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Which of the following files are required to start Windows XP boot process?
A. Ntldr, boot.ini and ntdetect.com B. IO.sys, boot.ini and ntboot.sys C. IO.sys, Msdos.sys and boot.sys D. Config.sys, msconfig.sys and boot.ini |
A. Ntldr, boot.ini and ntdetect.com
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The customer wants to upgrade to a newer model computer, but does not want to lose all the
digital photos on the old computer. Which of the following is the QUICKEST way for the technician to move the photos? A. Copy the photos to a USB drive and copy to the new computer. B. Move the photos to a CD-R and copy to the new computer. C. Copy the user's profile to a jump drive and copy to the new computer. D. Save the old hard drive to the new computer and copy the files. |
A. Copy the photos to a USB drive and copy to the new computer.
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A user reports that they cannot install a new hard drive they purchased online. After further
questioning, the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old, currently running Windows 2000. Which of the following is the MOST likely reason the user cannot complete the upgrade? A. Solid state drives use an RPM which is too high for legacy workstations. B. The PC only has FDD ports available for expansion, not the needed IDE ports. C. A Windows 2000 PC can only use one active hard drive at a time. D. The PC only has IDE ports available for expansion, not the needed SATA ports. |
D. The PC only has IDE ports available for expansion, not the needed SATA ports.
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A customer is experiencing screen issues on their aging laptop. The technician discovers that the
laptop has a tendency to decrease/increase screen brightness without user intervention, and sometimes it completely loses screen brightness. There is however, a faint image on the laptop screen when this occurs. Which of the following is the MOST likely cause of the symptoms? A. LCD power inverter B. LCD video cable C. LCD panel D. LCD video card |
A. LCD power inverter
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Users are reporting that a Vista feature asks them for confirmation before running most
applications or making system changes. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off? A. User Account Control; it can be turned off under Security in the Control Panel. B. Security Center; it can be turned off in the Services MMC snap-in. C. User Account Control; it can be turned off under User Accounts in the Control Panel. D. Windows Firewall; it can be turned off under System Properties. |
C. User Account Control; it can be turned off under User Accounts in the Control Panel.
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A technician receives a call from a laptop user that recently purchased a new wireless router. The
user claims the laptop cannot connect to the new wireless router. The technician finds out that the router is an 802.11g model and the customer's laptop has an 802.11a wireless card installed. Which of the following should the technician recommend? A. The customer's wireless card is not compatible with the new router; they need to have a newer FireWire card installed. B. All 802.11a wireless cards can work in 802.11g mode by changing software setting in the card's properties area. C. The customer's wireless card is not compatible with the new router; they need to have a newer 802.11g card installed. D. The wireless card is compatible with the new router but needs to have newer drivers installed. |
C. The customer's wireless card is not compatible with the new router; they need to have a newer
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A technician installed a new wireless access point on an existing small office home office (SOHO)
network with a selective security option enabled. All wireless computers connect to the new network except one computer that cannot connect the wireless network. Which of the following is the cause? A. The network uses MAC filtering. B. The network uses WEP. C. The network uses SSID broadcast. D. The network uses WPA. |
A. The network uses MAC filtering.
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On a Windows XP Professional computer, several 'service fails to start' messages appear. Which
of the following service property tabs would be viewed to verify service requirements? A. General B. Dependencies C. Recover D. Log On |
B. Dependencies
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A technician has just installed an upgraded graphics card. The computer's power turns off before it
finishes booting. Which of the following is the cause of the problem? A. The monitor cannot display the increased resolution that is a feature of the new graphics card. B. The power supply does not provide enough wattage to power the new graphics card. C. The new graphics card is incompatible with the existing processor. D. The computer does not have enough RAM to support the new graphics card. |
B. The power supply does not provide enough wattage to power the new graphics card.
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A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While
transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the problem? A. FAT32 cannot handle single files larger than 4GB. B. FAT32 cannot handle single files larger than 2GB. C. The old drive uses NTFS and is incompatible with the new drive. D. The file is formatted with NTFS and is incompatible with the new drive. |
A. FAT32 cannot handle single files larger than 4GB.
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A technician has a PC that does not recognize the USB keyboard immediately after POST. Which
of the following could be the cause? (Select TWO). A. The PC is not using the newest operating system available. B. The USB plug is not seated properly. C. The USB keyboard is not connected to a PS/2 port. D. The BIOS does not show the USB keyboard in the device list. E. The BIOS is not configured for USB support. |
B. The USB plug is not seated properly.
E. The BIOS is not configured for USB support. |
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A technician is troubleshooting a PC that continuously reboots. The fan works and the heatsink is
in good condition. Which of the following should the technician check NEXT? A. That the motherboard is compatible with the processor B. That the case fans are all blowing out instead of in C. That the BIOS recognizes the processor D. That the proper amount of thermal paste has been applied |
D. That the proper amount of thermal paste has been applied
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A technician is going to flash the BIOS on a laptop. Which of the following would the technician
need to complete this task? A. The username and password B. The laptop's AC adapter C. The CD of the operating system D. The laptop's hard-drive |
B. The laptop's AC adapter
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A technician notices that the BIOS event log shows a 'chassis intrusion'. Which of the following is
the MOST likely reason for the event? A. There is a loose object in the case. B. An optical drive drawer is open. C. The computer case was opened. D. An attacker hacked into the system. |
C. The computer case was opened.
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A client reports that the cursor on their laptop moves to one corner of the screen and stays there
when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue? A. Touchpad B. Motherboard C. Keyboard D. External pointing device |
C. Keyboard
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A technician is installing Windows XP on a new SATA hard drive. The installation halts with a 'no
bootable media found'. Which of the following missing steps resulted in this error message? A. Installing the hard drive B. Pressing F6 during the install to load third party drivers C. Pressing F8 during setup to enter safe mode D. The hard drive jumper is incorrect |
B. Pressing F6 during the install to load third party drivers
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While powering up a desktop PC, the unit will repeat three short beeps and will not POST. Which
of the following is MOST likely the problem? A. The memory is failing. B. The CPU is overheating. C. The hard drive is not attached properly. D. The operating system is not installed. |
A. The memory is failing.
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Which of the following are possible solutions to the error message 'NTLDR not found'?
A. Use the Recovery Console and command nslookup. B. Use the Recovery Console and command fixboot. C. Use the Recovery Console and command format. D. Use System Restore to roll back to an earlier date. |
B. Use the Recovery Console and command fixboot.
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Which of the following is a reason why case fans should be installed in the front of a case?
A. It forces hot air out of the PC. B. The fan is easier to remove and clean. C. It forces cooler air into the power supply quickly. D. It forces cooler air across the motherboard. |
D. It forces cooler air across the motherboard.
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Which of the following is the FIRST step a technician should take when installing a wireless
network card? A. Install the wireless network card then the software. B. Install the software then install the wireless network card. C. Read the manufacturer's instructions. D. Download the latest drivers from the manufacturer's website. |
C. Read the manufacturer's instructions.
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A technician powers on a user's PC and gets no video or POST. Which of the following is the
BEST action to take to determine if this is a bad motherboard and/or CPU? A. Disconnect all peripherals except the hard drive, power on the PC, listen and watch for the POST. B. Disconnect all peripherals then power on the PC, listen and watch for the POST. C. Disconnect all peripherals except the CD-ROM, power on the PC, listen and watch for the POST. D. Remove all memory modules, power on the PC, listen and watch for the POST. |
D. Remove all memory modules, power on the PC, listen and watch for the POST.
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Which of the following are the steps for setting up a PC to enable Remote Desktop connection in
Windows XP Professional? A. My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection. B. My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection. C. My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection. D. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users. |
D. My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>
Select Remote Users. |
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A customer has a wireless router with WEP enabled. The customer states it was working before
but that they can no longer access the network or the Internet with their wireless PCs. After arriving onsite, the technician can see the SSID. The technician can access the customer's network and the Internet utilizing an Ethernet connection. Which of the following is the MOST likely cause of the problem? A. The DHCP has been disabled. B. The incorrect subnet mask is being used. C. The incorrect WEP is being used. D. The gateway has been changed. |
C. The incorrect WEP is being used.
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A technician wants to disable User Account Control (UAC) in Windows Vista. How can this feature
be disabled? A. Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK. B. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK. C. Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue. D. Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue. |
B. Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click
Continue> Clear the check box and click OK. |
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A USB cable has a mini-USB connector on one end and two standard size connectors on the
other. Which of the following is the purpose of the second connector? A. The second USB connector increases the power and enables functionality of the device. B. The second USB connector allows for the daisy-chaining of devices. C. The second USB allows for power sharing between two devices making the devices last longer. D. The second USB connector is used for redundancy. |
A. The second USB connector increases the power and enables functionality of the device.
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Which of the following is the maximum file size for FAT32?
A. Two gigabytes B. Four gigabytes C. Six gigabytes D. Five hundred megabytes |
B. Four gigabytes
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A technician suspects one of the workstations in the office is infected with malware. Which of the
following are symptoms of a malware infection? (Select TWO). A. Computer overheats and shuts off. B. After a period of inactivity the screen shuts off automatically. C. Computer will not power on. D. Drive light is always on even when no programs are running. E. Cannot perform any anti-virus updates. |
D. Drive light is always on even when no programs are running.
E. Cannot perform any anti-virus updates. |
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A user is running defrag on a computer and the power goes out. When power is restored, which of
the following is the BEST action to perform? A. Perform a disk cleanup B. Check Event Viewer for errors C. Turn the computer on and run chkdsk /r D. Run defrag |
C. Turn the computer on and run chkdsk /r
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To enhance security on a Windows workstation, the default Guest group should be:
A. disabled. B. used by all guests to the network. C. used as a template for all user accounts. D. deleted. |
A. disabled.
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A user has discovered that even though they are using the latest version of the anti-virus software,
the computer is still being infected by a virus. Which of the following is the BEST solution for this problem? A. Replace the computer. B. Run chkdsk /f. C. Update the virus signatures. D. Run scandisk. |
C. Update the virus signatures.
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A technician is configuring a small office home office (SOHO) router to allow FTP access. Which
of the following ports will the technician open? A. 20 B. 25 C. 80 D. 443 |
A. 20
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Which of the following protocols uses port 443 by default?
A. LDAP B. SNMP C. HTTPS D. HTTP |
C. HTTPS
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Which of the following is the MOST secure wireless encryption?
A. WPA2 B. IPSec C. WPA D. WEP |
A. WPA2
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A customer states that their laser printer keeps stating there is a paper jam but the customer does
not see any paper jams. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. Which of the following could be the cause? A. Paper pickup roller is worn B. Faulty sensor C. Paper tray D. Separation pad |
B. Faulty sensor
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Which of the following will cause a ghost image on a printout?
A. Problem with the developing drum B. Problem with the formatter board C. Worn pickup rollers D. Scanner unit is defective |
A. Problem with the developing drum
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Which of the following wireless standards uses the 5GHz frequency?
A. 802.11g B. 802.2 C. 802.11a D. 802.3 |
C. 802.11a
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A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to
boot from the optical drive. Which of the following is the MOST likely cause? A. Optical drive B. Power supply C. CMOS battery D. CD-ROM disk |
C. CMOS battery
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Which of the following is a local host IP address?
A. 255.255.255.255 B. 127.0.0.1 C. 169.254 1.1 D. 192.168.1.1 |
B. 127.0.0.1
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Which of the following commands will make a new directory?
A. cd B. md C. dir D. rd |
B. md
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A technician installed a faster CPU and now the system will not start after the install. The
technician removed and reseated the CPU with no positive results. The technician then installed a known good CPU with the same negative results. Which of the following is MOST likely the cause? A. The BIOS needs to be updated. B. A loose connection on the hard drive. C. The RAM needs to be upgraded. D. The CMOS chip needs to be replaced. |
A. The BIOS needs to be updated.
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A technician notices that the computer locks up at times and maintains a high commit charge.
Which of the following is the BEST solution to resolve this problem? A. Install a larger hard drive. B. Install more RAM. C. Install a faster CPU. D. Increase virtual memory size. |
B. Install more RAM.
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When receiving a 'Missing NTLDR' error, which of the following is the FIRST action that should be
taken? A. Reload the operating system. B. Check for a floppy disk in the FDD. C. Reboot the computer. D. Check the CMOS to make sure the boot order is correct. |
B. Check for a floppy disk in the FDD.
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When setting security permissions on a folder, which of the following properties apply?
A. Guest users are allowed changed permissions. B. All sub-folders inherit the most restrictive permissions within the folder. C. All sub-folders within that folder are given a password. D. By default, read permissions are denied on all files within the folder. |
B. All sub-folders inherit the most restrictive permissions within the folder.
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Each time a user tries to print a document; the user receives a 'out of memory' error message.
Which of the following would BEST solve the issue? A. Add additional RAM to the printer. B. Change the printer paper to lighter grade. C. Add a higher capacity toner cartridge to the printer. D. Decrease the graphics resolution for the printer. |
A. Add additional RAM to the printer.
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When replacing a laptop keyboard, the FIRST thing to do is:
A. remove the battery. B. remove the memory cover and memory sticks giving access to the screws holding the keyboard in place. C. remove the top bezel covering the screws holding the keyboard in place. D. remove the AC power. |
D. remove the AC power.
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How many volts does a power supply's 4-pin Molex connector carry to internal devices?
A. 2.5 volts B. 5 volts C. 6 volts D. 15 volts |
B. 5 volts
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Which of the following BEST describes why a technician should avoid touching the copper piping
on heat sinks? A. Copper is a carcinogen and can be absorbed into the skin. B. Static electricity from the technician's body can destroy the copper piping. C. Oil from the skin can decrease copper's ability to conduct heat. D. The copper can break loose from the heat sink and damage the computer's components. |
C. Oil from the skin can decrease copper's ability to conduct heat.
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Which of the following encryption methods requires a 10-digit network key?
A. 64-bit WPA B. 64-bit WEP C. 128-bit WEP D. 256-bit WPA |
B. 64-bit WEP
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Which of the following commands would create an emergency repair disk for the Windows 2000
Professional operating system? A. rdisk.exe B. bootdisk.exe C. bootcfg /rebuild D. erd.exe |
A. rdisk.exe
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When using Device Manager, a red 'X" indicates which of the following?
A. Device is disabled B. Device conflict C. No device driver found D. Device has not been digitally signed |
A. Device is disabled
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Which of the following adapters will offer the HIGHEST data transfer rate?
A. Parallel B. USB 2.0 C. 802.11n D. Bluetooth |
B. USB 2.0
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A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the
following is the cause? A. Backlight failure B. External monitor needs to be installed C. Keyboard failure D. Laptop is running on battery power |
A. Backlight failure
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A technician is adding a secondary IDE hard drive to an older system. After installation and the
first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue? A. The new drive's jumper is set for master. B. The new drive is connected to the secondary bus as a slave drive. C. Both drives' jumpers are set for cable select. D. The old drive's jumper is set for master and the new drive is set for slave. |
A. The new drive's jumper is set for master.
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The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician
finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary hard drive to the open 5.25 inch bay. Which of the following is the BEST solution? A. Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected. B. Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus. C. Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus. D. Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the mini-tower and the new DVD drive as the master on the secondary bus. |
B. Move the secondary hard drive next to the primary hard drive and connect to the primary bus.
Connect the new DVD drive as the slave on the secondary bus. |
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The technician is working on a computer and the air is dry. Which of the following choices is the
BEST option? A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat. B. Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit. C. Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding. D. Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in a controlled temperature environment. |
A. Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and
the wrist strap is connected to the mat. |
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A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC.
The operating system is Windows VistA. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem? A. The driver CD is for Windows XP only. B. The technician needs to initialize the NIC first within Device Manager before installing a driver. C. The driver on the CD is not digitally signed. D. The driver is corrupt. |
A. The driver CD is for Windows XP only.
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A user reports that a newly installed external CD-RW is not working. A technician is called and
notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem? A. The USB hub needs more USB ports. B. The USB hub is a version 1.1. C. The USB hub was not externally powered. D. The USB hub is a version 2.0. |
C. The USB hub was not externally powered.
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A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the installed RAM amount is
verified in Windows Vista, only 3GB appears. Which of the following is the MOST likely cause? A. The DIMMs are from different manufacturers. B. Windows Vista 32-bit can only address up to 3GB of memory. C. The DIMMs are different speeds. D. The RAM amount needs to be updated in Virtual Memory. |
B. Windows Vista 32-bit can only address up to 3GB of memory.
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On laptops, the internal wireless adapter is known by which of the following form factors?
A. PCI B. Mini PCI C. ISA D. PCIe 1x |
B. Mini PCI
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A technician has been asked to replace a hard drive in a laptop. The documentation calls for an
IDE hard drive. Upon removal, the drive has an unfamiliar connector. Which of the following types of hard drives is in the laptop? A. eSATA B. SATA C. IDE but with an adapter D. SATA but with an adapter |
C. IDE but with an adapter
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A technician is installing several PCs in a home that is pre-wired with Ethernet to seven rooms. In
the wiring closet all the Ethernet cables are hanging free and are not labeled. Which of the following tools would the technician use to locate the cable that runs to each room? A. Extension magnet B. Toner probe C. Multimeter D. Optical Time Domain Reflectometer (OTDR) |
B. Toner probe
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On a Windows Vista PC, where are the user files located?
A. C:\users B. C:\documents and settings C. C:\uac D. C:\usersettings |
A. C:\users
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Which of the following is the minimum number of drive partitions required to run the BitLocker
Drive Preparation tool? A. One B. Two C. Three D. Four |
B. Two
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A user's system is locking up after the Windows logo screen on boot-up. Which of the following is
the BEST reason for this? A. The file system is password protected. B. The hard drive disk letter is not mapped. C. The computer is being accessed by a hacker. D. The hard drive needs to be replaced. |
D. The hard drive needs to be replaced.
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In Windows Vista, where would a technician find User1 desktop files?
A. C:\Documents and settings\User1\Desktop B. C:\Users\User1\Desktop C. C:\windows\System32 D. C:\Users\User1 |
B. C:\Users\User1\Desktop
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Which of the following operating systems, by default, uses 'Documents' as the name of a user's
document folder? A. Windows Vista B. Windows 2000 C. Windows XP Pro D. Windows XP Home |
A. Windows Vista
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Which of the following broadband networking technologies is MOST widely available in isolated
areas? A. Satellite B. Ethernet C. Cable D. ADSL |
A. Satellite
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When a SMART error is received on a computer, which of the following devices MOST likely has a
problem? A. Hard disk B. Floppy disk C. CD-ROM D. Processor |
A. Hard disk
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Which of the following tools could be used to test if a serial port on a laptop is functioning
correctly? A. Extension magnet B. Cable tester C. Loopback plug D. Power supply tester |
C. Loopback plug
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A user reports that after installing a PCIe video card into a system, the onboard video no longer
displays. Which of the following is MOST likely the cause? A. The drivers for the onboard video card have been overwritten by the PCIe video card drivers. B. The PCIe video card is defective and is conflicting with the onboard video. C. The BIOS detected the PCIe video card and disabled the onboard video. D. The processor has overheated and is causing the video to not display. |
C. The BIOS detected the PCIe video card and disabled the onboard video.
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Which of the following can be used to achieve the highest transfer rate for an external hard drive?
A. FireWire B. eSATA C. USB 1.1 D. USB 2.0 |
B. eSATA
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Which of the following will allow a technician to secure a wireless access point?
A. Enable MAC filtering B. Enable the DMZ C. Enable DHCP D. Disable port forwarding |
A. Enable MAC filtering
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Which of the following 802.11 standards by default uses the 5GHz frequency range and supports
speeds up to 54Mbps? A. N B. A C. B D. G |
B. A
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When installing an external USB hard drive, which of the following is the maximum speed that can
be expected when connecting to a USB 2.0 port? A. 1.1Mbps B. 100Mbps C. 480Mbps D. 512Mbps |
C. 480Mbps
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After installing multiple hard drives in a computer, the technician finds that some of the drives will
intermittently be unavailable. Which of the following is the MOST likely reason that the drives are periodically unavailable? A. The BIOS does not recognize the new drives. B. The partition tables on the drives need to be cleared. C. The power supply is not supplying enough power. D. The drives need to be formatted with NTFS. |
C. The power supply is not supplying enough power.
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After a computer has been returned from having the system board replaced, the end user reports
that they can no longer access their flash drive when it is plugged into the front USB ports. The keyboard and mouse are plugged into the rear USB ports and are working properly. Which of the following is the MOST likely cause of the problem? A. The USB drivers were not installed after the repair. B. Support for legacy devices has been turned to inactive in the BIOS. C. The front USB ports were not connected to the system board header. D. The front USB ports need to be activated in System Properties. |
C. The front USB ports were not connected to the system board header.
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Which of the following should be the FINAL step a technician should take once they have cleaned
a system of a malware infection? A. Backup the registry. B. Remove all used applications. C. Backup the boot.ini. D. Educate the user. |
D. Educate the user.
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Which of the following creates a secure connection to a remote host?
A. FTP B. SMTP C. SSH D. TELNET |
C. SSH
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A customer wants to ensure that their new drive has the fastest transfer speed. Which of the
following technologies should be recommended? A. IDE B. USB C. EIDE D. SATA |
D. SATA
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Which of the following expansion slots are available on a laptop?
A. ISA B. PCIx C. PCMCIA D. PCI |
C. PCMCIA
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Which of the following switches allows a technician to PING the host until stopped by manual
override? A. -l B. -t C. -n D. -r |
B. -t
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Which of the following is the BEST way to mitigate phishing attempts?
A. Installing antivirus B. Reconfiguring the firewall C. Changing the permissions and passwords D. Educating the end user |
D. Educating the end user
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A technician receives a message stating virtual memory is low. Which of the following will resolve
this issue? A. Increase paging file size B. Add RAID to the memory C. Install a processor with larger L1 cache D. Increase the RAM speed |
A. Increase paging file size
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A printer is connected to the network but users are no longer able to print to it. A technician checks
the connection and it seems to be seated properly. There are no other reported issues with the network. Which of the following should the technician check NEXT? A. Whether the network card defective B. Whether the printer is out of paper C. Whether the printer has lost its IP settings D. Whether the switch has gone bad |
B. Whether the printer is out of paper
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A laptop's screen is dark; upon further investigation a faint image can be seen. Which of the
following has become defective? A. Video card B. Battery C. External VGA port D. Backlight |
D. Backlight
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A workstation is constantly overheating. The workstation functions but is not making any noise.
Which of the following has MOST likely occurred? A. The processor has stopped working. B. The power supply has failed. C. The case fan has stopped working. D. The heatsink has gone bad. |
C. The case fan has stopped working.
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A user is unable to play a training video in their computer. Which of the following is MOST likely
the problem? A. The CD drive cannot play DVDs. B. The HDD has been encrypted. C. The video card does not support the video resolution. D. The video card needs more RAM. |
A. The CD drive cannot play DVDs.
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A technician needs to replace a hard drive in a desktop computer. The data cable connected to
the drive is a ribbon cable with a 40-pin connector. Which of the following is the drive type? A. PATA B. Floppy C. SATA D. SCSI |
A. PATA
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A technician is instructed to configure a set of mirrored drives on a desktop. Which of the following
RAID levels does this match? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 |
B. RAID 1
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Which of the following is the MINIMUM amount of hard drives needed for a RAID 5 array?
A. 2 B. 3 C. 4 D. 5 |
B. 3
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Which of the following commands will map a network drive?
A. NET USE B. NET FILE C. NET SHARE D. NET VIEW |
A. NET USE
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Which of the following commands will allow remote use of a folder?
A. NET SEND B. NET SHARE C. NET FILE D. NET VIEW |
B. NET SHARE
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Which of the following commands will allow a technician to start and stop Windows services?
A. NET B. EDIT C. RECOVER D. SHUTDOWN |
A. NET
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Which of the following Windows features would a technician use to setup a program that needs to
run daily? A. Computer Management B. Task Scheduler C. Performance Monitor D. Services and Applications |
B. Task Scheduler
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Which of the following Windows applications is used to create a mount point?
A. System Tray B. Disk Management C. Event Viewer D. Task Manager |
B. Disk Management
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A technician is making multiple CAT5 patch cords to hook new equipment to the network. Which of
the following is the BEST tool for verifying the cord type? A. Cable tester B. Multimeter C. Load tester D. Loopback plug |
A. Cable tester
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A new security administrator asks a technician to help review logs on a computer system. Which
of the following tools would the technician use to show the security administrator the logs? A. Performance Monitor B. Administrator logs C. Event Viewer D. Disk Manager |
C. Event Viewer
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Which of the following is used to assign a computer to a specific network segment?
A. Subnet mask B. DNS C. NAT D. Default gateway |
A. Subnet mask
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Which of the following protocols is used for remote administration?
A. TFTP B. NAT C. SSH D. IMAP |
C. SSH
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While using the ping command to try and reach a local server, a technician receives a response of
"Destination host unreachable". After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information? A. TRACERT B. GREP C. TELNET D. DIG |
A. TRACERT
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A technician receives an alert that a machine on the network is infected with a virus. The antivirus
software on the machine has detected the virus. The virus cannot be removed by the antivirus software. Which of the following actions should be taken FIRST? A. Schedule user education B. Quarantine all systems on the network C. Quarantine the infected system D. Shut down the power to the system |
C. Quarantine the infected system
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A technician at the company spends a large amount of time manually installing antivirus updates
on individual machines. Which of the following steps could be taken to reduce the amount of time spent maintaining antivirus systems? A. Switch to encrypted file systems B. Switch to automatic updates C. Install anti-malware software D. Educate end users about viruses |
B. Switch to automatic updates
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Which of the following is the BEST way to protect against a data loss caused by the theft of a
laptop? A. Use an encrypted file system B. Three-factor user authentication C. Strong passwords D. Encrypt system folders and files |
A. Use an encrypted file system
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Which of the following terms describes files and folders in sub-directories having the same
permissions as the root or parent directory? A. Least privilege B. Default permissions C. Local shares D. Inheritance |
D. Inheritance
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A user reports that new optical disks are not working. After troubleshooting, the technician
determines that the CD drive in the user's computer is fully functional. However, the technician cannot get the optical discs to work. Which of the following is MOST likely the cause? A. The user has Blu-ray discs B. The user has CD+RW discs C. The user has CD-RW discs D. The users has a Blu-ray drive |
A. The user has Blu-ray discs
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A user reports that their computer is running slower since they viewed an online training
presentation. The user is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of the user's issue? A. Virus B. Worm C. Network bandwidth D. Malware |
D. Malware
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A technician is preparing user education to raise awareness of malware. The technician's goal is
to increase user awareness and prevent the future spread of malware. All of the following are malware symptoms EXCEPT: A. increase number of pop-ups. B. decreased volume of spam. C. decreased system performance. D. home page hijacking. |
B. decreased volume of spam.
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A user receives an error about missing or corrupt files every time the user reboots their computer.
Which of the following system tools should a technician use FIRST to correct the error? A. MSCONFIG B. DEFRAG C. CHKDSK D. FDISK |
C. CHKDSK
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Files used for a short period of time and updated frequently are stored in which of the following
locations? A. \Temp B. Pagefile.sys C. \RECYCLER D. IO.sys |
A. \Temp
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A printer takes over 30 minutes to print single pages when the pages contain large pictures. Which
of the following errors might appear on the printer as a result? A. Replace drum B. Clear paper jam C. Out of memory D. Replace toner |
C. Out of memory
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A color laser printer is producing pages where the ink smears when touched. Which of the
following components should be replaced? A. Paper tray B. Fuser C. Toner D. Drum |
B. Fuser
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Which of the following logs contains information related to user installed programs and the
performance of all programs? A. System B. Application C. Audit D. Security |
B. Application
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Computers on the network are frequently infected with viruses, malware, worms and Trojans.
Which of the following should be updated automatically to prevent future problems? A. Antivirus signatures B. Antivirus engines C. Malware engines D. Virus encyclopedias |
A. Antivirus signatures
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To prevent unintentional destruction of data and the theft of data from company machines, end
users should be educated about all of the following EXCEPT: A. malware. B. spear-phishing. C. social engineering. D. secure protocols. |
D. secure protocols.
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In which of the following locations is the fonts folder stored in the Windows OS?
A. \System32 B. \Temp C. \Documents and settings D. \Windows |
D. \Windows
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Which of the following ports need to be open for RDP?
A. 23 B. 125 C. 3389 D. 8080 |
C. 3389
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Which of the following is MOST important when installing a wireless router?
A. Location B. DCPA C. SSID D. Number of client machines |
A. Location
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Which of the following provides the GREATEST security?
A. Disabling SSID B. WEP C. Static IP D. WPA |
D. WPA
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Which of the following commands is used to duplicate a directory from one location to another?
A. MOVE B. COPY C. XCOPY D. EDIT |
C. XCOPY
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Which of the following IP addresses is used to test that TCP/IP is installed correctly?
A. 169.254.0.1 B. 192.168.1.1 C. 127.0.0.1 D. 172.16 1.1 |
C. 127.0.0.1
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Which of the following is the BEST command to perform DNS queries?
A. TRACERT B. PING C. NSLOOKUP D. NETSTAT |
C. NSLOOKUP
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A user is having problems with their external modem. Which of the following tools is BEST for the
technician to use to test the computer COM port? A. Loopback plugs B. Cable tester C. Multimeter D. TDR |
A. Loopback plugs
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A laptop is powered on and the technician can hear the hard drive running but cannot see
anything on the screen. Which of the following should the technician check FIRST? A. Lid switch B. Video drivers C. Inverter board D. Battery voltage |
A. Lid switch
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After a user has upgraded to Windows Vista, they report that the animations on the windows
interface are extremely slow. Which of the following would BEST help to resolve the issue? A. Disable Aero B. Disable external devices C. Disable NTLDR D. Disable UAC |
A. Disable Aero
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Which of the following locations can the STOP error code be found after a Windows BSOD?
A. Device Manager B. Services Console C. My Computer D. Event Log |
D. Event Log
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Which of the following should be checked FIRST if the laptop's fan continuously goes full speed?
A. Dust buildup B. AC adapter C. Battery temperature D. Fragmentation |
A. Dust buildup
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Which of the following needs to be set manually on wireless clients if the WAP SSID is hidden?
A. The preshared WPA key for encryption B. The network name of the wireless network C. The subnet mask of each wireless client D. The IP address on each wireless client |
B. The network name of the wireless network
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Which of the following would be the BEST way to restrict access to the WAP from certain clients?
A. Disable DHCP server B. Enable WEP encryption C. Disable SSID broadcast D. Enable MAC filtering |
D. Enable MAC filtering
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Within a 64-bit Windows desktop OS, by default where are the program files for 32-bit programs
located? A. C:\Windows\ B. C:\Program Files (x86) C. C:\Program Files D. C:\Windows\System32 |
B. C:\Program Files (x86)
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Within a 64-bit Windows desktop OS, by default where are the program files for 64-bit programs
located? A. C:\Program Files B. C:\Windows\ C. C:\Windows\System32 D. C:\Program Files (x86) |
A. C:\Program Files
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Which of the following commands will BEST determine the point where a connection is dropped
between a client and a remote server? A. PING B. TRACERT C. NSLOOKUP D. MSCONFIG |
B. TRACERT
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After a printer's toner is replaced, which of the following should a technician check FIRST if the
printer now only prints blank pages? A. The voltage power supply B. Cartridge shipping tab C. Printer drivers D. The I/O port |
B. Cartridge shipping tab
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Which of the following should be performed after a maintenance kit has been applied and full
functionality tested? A. Roller regenerator applied B. Page count reset C. New network settings applied D. Printer drum replacement |
B. Page count reset
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Which of the following is the BEST choice for the frequency of antivirus software and definition
updates? A. Yearly B. Monthly C. Weekly D. Daily |
D. Daily
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After a user has upgraded to Windows Vista, it is reported that the animations on the GUI are
extremely slow. Which of the following would BEST resolve the issue? A. Disable UAC B. Disable Spooler C. Disable Aero D. Disable NTLDR |
C. Disable Aero
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In which of the following locations could a technician restart the printer spooler?
A. Printers and Faxes Control Panel B. Services Console C. My Computer D. Networking Control Panel |
B. Services Console
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Which of the following would be the BEST device to use when removing a loose screw from the
inside of a laptop? A. Needle-nose pliers B. Extension magnet C. Locking pliers D. Loopback plug |
A. Needle-nose pliers
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|
A new video adapter is installed onto a system that has onboard video. Which of the following
should be checked FIRST if the video is not displaying? A. The BIOS to see if the onboard video has been disabled B. The video card's IRQ to see if it is conflicting with the sound card C. A video adapter to see if the onboard video is conflicting with the motherboard D. The video card to see if it is faulty |
A. The BIOS to see if the onboard video has been disabled
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A technician needs to backup a user's local My Documents on a Windows XP workstation. Which
of the following is the QUICKEST way to the user's folder? A. Browse to the root, Documents and Settings, user's name, and then My Documents B. Browse to the root, Users, Documents and Settings, user's name, and then My Documents C. Type %system% into the run box D. Type %temp% into the run box, My Documents, and then user's name |
A. Browse to the root, Documents and Settings, user's name, and then My Documents
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A user cannot connect to any of the mapped drives on their Windows XP workstation. Which of the
following commands could a technician use to delete drive mappings using the command prompt? A. NET USE B. NET USER C. NET SESSION D. NET SHARE |
A. NET USE
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A technician is troubleshooting a user's problem with their antivirus program. In which of the
following locations would the technician MOST likely check to investigate error messages with the antivirus? A. DFS log B. System log C. Application log D. Security log |
C. Application log
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|
A technician is troubleshooting a client issue with DNS on a Windows workstation. Which of the
following utilities could the technician use to determine which DNS server the client workstation is using? (Select TWO). A. NET USE B. IPCONFIG C. IFCONFIG D. TRACERT E. NSLOOKUP |
B. IPCONFIG
E. NSLOOKUP |
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A technician is troubleshooting a workstation that has the wrong time information. All workstations
should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue? A. IIS log B. Application log C. System log D. Security log |
C. System log
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Which of the following tools would the technician MOST likely use to remotely connect to a router
when resolving a client issue? A. SSH B. SNMP C. Net Use D. TRACERT |
A. SSH
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Which of the following provides the LEAST security when setting up a small office home office
(SOHO) wireless environment? A. Disable SSID broadcasting B. Enable SSID and configure WEP C. Create a PKI and setup certificate based access D. MAC address filtering |
A. Disable SSID broadcasting
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A technician is setting up a SOHO and has configured the wireless NIC on the laptop with WPA2.
While configuring the WAP, WPA2 is not listed as an option. Which of the following should the technician do NEXT? A. Install the latest wireless NIC drivers B. Install the latest wireless NIC firmware C. Install the latest WAP firmware D. Install the latest WAP drivers |
C. Install the latest WAP firmware
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Which of the following could be used to prevent an attacker from accessing the master boot drive
when attaching a hard drive to another system? A. BIOS password B. Domain membership C. EFS D. Bitlocker |
D. Bitlocker
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Which of the following is the BEST way to prevent social engineering tactics?
A. End user training B. Antivirus software C. Group policy D. Encryption |
A. End user training
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A user reports slow performance when opening applications on a computer. Which of the following
is the BEST location for a technician to forcefully end programs? A. MSCONFIG B. IPCONFIG C. Computer Management D. Task Manager |
D. Task Manager
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Which of the following tools is BEST to use if a technician has dropped a screw into a workstation
while repairing it? A. Extension magnet B. Locking pliers C. Cable tester D. Tweezers |
D. Tweezers
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Which of the following commands creates a new folder on a storage device?
A. DIR B. RD C. CD D. MD |
D. MD
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A user states that their USB device is transferring data slowly. The device when used on a
different computer transfers data quickly. Which of the following is MOST likely the problem? A. The storage device is near full capacity and needs formatting B. The storage device is a USB 1.1 and computer is a USB 2.0 C. The device drivers are not compatible with the computer D. The storage device is a USB 2.0 and computer is a USB 1.1 |
D. The storage device is a USB 2.0 and computer is a USB 1.1
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Which of the following is a speed enhancement in Windows performance when searching for files?
A. Indexing B. Formatting C. Disk Cleanup D. System Restore |
A. Indexing
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Which of the following should be used to check a serial port for functionality?
A. Loopback plug B. Toner probe C. Multimeter D. Cable tester |
A. Loopback plug
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A user reports that the printer is no longer working correctly. The administrator is unable to ping
the printer but is able to ping all other hosts on that subnet. Which of the following is MOST likely affecting the printer? A. Print spooler has been disabled B. IP address of the printer has been modified C. Printer is out of paper and is producing an error D. IRC service was stopped |
B. IP address of the printer has been modified
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A technician receives a PC that will not turn on. The technician has tried using a different power
cord and outlet. Which of the following should the technician check NEXT? A. CMOS battery B. Motherboard C. Hard drive D. Power supply |
D. Power supply
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Which of the following percentages is required for Disk Defragmenter to fully defragment the
volume? A. 5% B. 15% C. 25% D. 50% |
B. 15%
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Which of the following commands can be used to map a network drive?
A. nslookup B. xcopy C. ipconfig /all D. net use |
D. net use
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