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846 Cards in this Set
- Front
- Back
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Which operating systems use the C:\WINNT\ directory?
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Windows 2000
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Which of the following should be used when cleaning toner inside a laser printer?
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Rubber gloves
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The most effective use dof clusters on a hard drive is in which of the following file systems?
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NTFS
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Which of the following BEST descrives a situation that would require STP cable?
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Installation in an area with high EMI
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After the BIOS message disappears, which of the following would a technician press to boot a PC into Safe Mode?
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Press F8
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Which of the following is the BEST way to ensure that a hard drive is secure for disposal?
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Magnetically erase the drive
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Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access?
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21
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Which of the following is the BEST example of social engineering?
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Posing as a member of an IT department and asking a user for their login account information
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A customer's system is infected with a virus. The technician removes the virus and updates the antivirus definitions. Which of the following steps of the troubleshooting process has the technician performed?
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Verify full system functionality and implement preventative measures
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Which of the following is an advantage of NTFS over FAT 32?
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File encryption support
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Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue?
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Recovery Console
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Which of the following protocols uses port 143 by default?
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IMAP
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A customer reports that their laptop is unable to print a document from a word processing application. A technician confirms that the printer settings are correct. Which of the following is the NEXT step?
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Print a test page from Printer Properties
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Which of the following cables types supports a transmission speed no greater than 100 Mbps per the IEEE specification?
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CAT5
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A technician is adding a company video from a video cassette to the company's website. Which of the following devices should be used to complete this task?
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Video capture card
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A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do which of the following?
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Ensure the DVD-ROM is placed first in the boot priority
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Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following?
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Patch management
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Which of the following is charchterized by the creation of a secure tunnel into a known server location?
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VPN
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Which of the following memory tyoes has a clock speed of 400MHz?
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PC3200
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Which of the following utilities can be sceduled to run on boot to verify file system integrity?
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CHKDSK
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Which of the following features is in Windows Vista but not in Windows XP?
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User account control
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The portion of a disk or drive that contains the MBR is know as the:
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boot sector
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Which of the following is an example of EMI
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Degraded LAN performance due to CAT5 and AC power cables in close proximity
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Which of the following will allow the use of BitLocker if the computer does not have a TPM chip?
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USB key
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A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. which of the following should the technician try FIRST?
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Toggle the function key for the display in the laptop keyboard.
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Which of the following commands will take a FAT32 file system and make it an NTFS file system?
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CONVERT
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Which of the following commands can be used to establish a connection to a remote computer?
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telnet
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Which of the following is the MAXIMUM transfer speed of USB 2.0?
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480 Mbps
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Assuming the Windows Xp installation disc is in the Cd drive, Recovery Console can be run in which of the following ways?
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booted from installation disc
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Which of the following printer types requires the use of special paper to print?
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Thermal
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Which of the following occurs during POST?
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RAM check
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Which of the following is considered social engineering?
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Entering a facility by posing as a telecommunications contractor
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A customer reports that their computer is displaying 'operating system not found' while booting. The technician confirms that the computer booted find the previous day and that no devices were added. The technician also confirms that no software changes were made to the system from the previous day. Which of the following is the problem?
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A diskette was placed in the disk drive
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Which of the following is the MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone?
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"Can you descibe the steps you have taken?"
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Which of the following is the MOST common way to cool a CPU?
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Heat sink
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Which of the following should a technician do to protect exposed hardware from ESD?
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Touch a piece of metal to discharge any static electricity
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Which of the following is the default location for 32-bit applications when installed on Windows 7 64-bit?
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C:\Program Files (x86)\
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Which of the following are features of Windows 7 that are not in Windows Vista?
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Application Dock
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Which of the following should be performed during a hard drive replacement to BEST maintain data privacy?
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Completely erase the old drive prior to disposal
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A remote user is disconnected from the network for long periods of time and does not have a local printer. The laptop is configured to queue up the print jobs when the computer is connected to the network. Once plugged into the network, the user cannot print and the print jobs seem to be stuck in the queue. Which of the following needs to be done so the user can print?
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Set the printer to work online
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A technician wants to setup a network printer on a print server to default to duplex printing for all users. Which of the following will allow default duplex printing?
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Configure settings through the printer's web interface
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Please refer to the attached graphic. In which of the following locations should the keyboard and mouse be installed in the pictured setup?
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Location B
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Which of the following connections must be paired FIRST with the before use?
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Bluetooth
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A user cannot print a document to a locally connected laser jet printer connected to a Windows 7 desktop. The technician opens the print queue and locates the print job. The technician is unable to delete the print job. Which of the following should the technician do?
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Restart the print spooler
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A user reports their laptop has just been powered on and there is no display, but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad?
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Plus an external monitor into the video output port, and then Fn-toggle key several times.
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Which of the following should be used when cleaning up printer toner?
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Dry cloth and a paper bag
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Which of the following cable types has the MAXIMUM transfer rate of 1 GBps?
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CAT5e
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A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST?
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Reseat in the docking station
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A 400GB IDE disk drive with a Molex connector uses how many volts?
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12
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The process of a virus or worm copying itself, the propagating to multiple systems is known as:
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replication
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Which of the following describes the purpose of encryption?
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Prevents unauthorized users from viewing or reading data
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Which of the following provides the LOWEST level of wireless security protection?
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Disable SSID broadcast
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A user reports that they walked away from their laptop for 30 minutes and when they came back to the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but didn’t worked. Which of the following should the technician do FIRST?
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Check if the laptop is now on battery power
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Which of the following is the MOST secure method to use when setting up a wireless network?
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WPA2
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Which of the following ports is the default port for HTTPS?
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443
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Which of the following commands can be used to verify the gateway IP address on a local computer?
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ipconfig
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A user reports that their computer seems to be running slow and frequently reboots on its own. Which of the following is the FIRST thing the technician should check to address this issue?
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Check for newly installed software on the system
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Please be aware that if you do not accept these terms you will not be allowed to take this Comptia exam and you will forfeit the fee paid
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RETURN TO EXAM
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A technician finds the inside of a desktop computer completely covered in almost 1 inch (2.54 centimeters) of dust. Which of the following would be BEST solutions to clean out the inside of the case?
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Compressed air
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Which of the following uses pair authentication to provide a wireless connection between two devices?
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Bluetooth
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Which of the following printers would be the BEST choice for printing on multi-part forms?
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Impact printer
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A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the user's name again, after which the user promptly hangs up. Which of the following attacks did the technician experience?
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Social engineering attack
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A technician takes notes while a customer expalins the potential issue. Which of the following parts of troubleshooting proess does this represent?
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Identify the problem
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Which of the following characteristics and port numbers are associated with POP3?
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Receives inbound email, Port 110
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Which of the following is considered social engineering?
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Claiming to be someone else and asking for a reset of a login password
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Which of the following connectors is commonly used on a coaxial cable?
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BNC
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Which of the following protocols uses port 443 by default?
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HTTPS
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A technician has a customer with a Windows 7 Home Basic machine who wants to play movies through the media center program. Which of the following should the technician do to allow this to happen?
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Upgrade the system to Windows 7 Home Premium Edition
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A Windows directory is also referred to as a:
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folder
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After a technician installs a video card, which of the following should the technician configure NEXT?
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Resolution
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Which of the following describes a Quad Core processor?
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Four CPU cores operating off one CPU package
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The smallest unit of data that a Windows operating system can access is called a:
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file
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Which of the following options is the BEST way to fix a CRT monitor that has suffered from magnetic interference?
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Perform a degauss
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A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following options should the technician enable on the router?
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NAT
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A user's laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. Which of the following would be the BEST method to solve this issue?
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Use an external USB enclosure
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A first level help desk support technician receives a call from a customer and works with customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT?
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Escalate the call to another technician
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The highest quality video will generally be obtained using which of the following connector types?
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HDMI
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During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue?
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The function key needs to be pressed to toggle monitors
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The function key needs to be pressed to toggle monitors
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Removes stray magnetic fields
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A technician wants to prevent anyone from logging into a computer that is running in a common area unless they are authorized. The technician has locked the case. Which of the following should actions should the technician take NEXT to prevent access?
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Create user accounts for only the authorized users
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80mm and 120mm are common sizes for which of the following PC components?
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Case fans
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Which of the following is the form factor of a VGA connector?
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15-pin D shell
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Which of the following is an advantage of HDMI over DVI?
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Transmits audio and video
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A technician has determined that there is constant interference from other wireless devices over the wireless network. Which of the following should the technician do FIRST to resolve the problem?
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Change the channel being used by the wireless router
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Which of the following devices can be used to setup a WAN?
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Router
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Which of the following are encryption technologies?
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-DES
-AES |
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Which of the following IP addresses is in a class B range?
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172.16.1.54
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A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable?
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24
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Which of the following printer types has the LOWEST cost per page?
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Laser
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Which of the following adapter types would provide the BEST performance for high end graphics?
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AGP
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In which of the following is a 2032 CMOS batter MOST often found?
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Desktops
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The user reports to the help desk that a UPS trips the internal circuit breaker each time the laser printer is powered on. The technician should do which of the following?
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Move the printer's power cable to a surge only socket
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Which of the following is the BEST way to provide power to a laser printer?
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Directly to a grounded wall outlet
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Which of the following is the purpose of thermal compound?
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To facilitate the transfer of heat from the CPU to the heat sink
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Which of the following boot devices would a technician use for RIS?
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Network
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A client's spreadsheet is not printing all the columns. Which of the following can be done to fix this?
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Change the document orientation in printing preferences
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Which of the following items is listed in the control panel of a Windows 7 PC?
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Device Manager
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Which of the following IP addresses is in a class A range?
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15.26.2.1
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A customer is looking to purchase a PC to be used to share music, movies, and pictures. Which of the following should a technician recommend?
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Media center PC
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A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7 Professional 64-bit. The technician wants to retain the user settings. Which of the following tasks should the technician perform?
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Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional and then upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional.
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Which of the following ports is used for FTP by default?
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-20
-21 |
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Which of the following is a correct IPv6 address?
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AS2F::0001
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Which of the following would provide continuous power to various devices connected to it during a power surge or outage?
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Battery Backup
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Which of following memory form factors is MOST commonly found in laptops?
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SODIMM
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At which of the following times should manufacturer software and drivers be loaded, when installing a new video card?
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Before inserting the new video card in the case
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Which of the following protocols would be used to upload files to a web server?
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FTP
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Which of the following is typically installed by connecting multiple DVI and USB cables to it?
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KVM
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Which of the following standards specifies that the orange pair is placed on pins 1 and 2?
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T-568B
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A DVI-D cable is generally used for which of the following computer functions?
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Delivering video only
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Which of the following is the voltage required for a DDR3 memory module?
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1.5V
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A DSL modem uses which of the following media?
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Household telephone lines
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Which of the following is an advantage of a DVI-D cable versus a DVI-A cable?
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No requirement to convert the signal
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Which of the following is the MAIn differnece between the TIA/EIA 568-A specification and the TIA/EIA 568-B specification?
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The placement of the orange and green wire pairs
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Which of the following memory types is MOST commonly found in Pentium 4 class and new desktop PCs?
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DIMM
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Which of the following is the appropriate interface to connect an optical mouse and keyboard to a computer
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USB
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A user is trying to setup a small office home office (SOHO) wireless network and does want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured?
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Disable SSID broadcast
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Which of the following network media types uses laser light to carry the information?
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Fiber
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Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?
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Chain of custody
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Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs?
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Docking station
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Which of the following video cable types would be MOST likely to experience gradual, degraded signal quality?
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VGA
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Which of the following storage media would be used to build a RAID 5 array?
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SATA HDD's
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Which of the following devices on a home network should be placed in a DMZ?
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Gaming Server
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Which of the following are components of an "active" CPU cooling solution?
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A heatsink, attached fan, and thermal compound
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If a technician is trying to remote into a computer through a firewall, which of the following prots, by default MIST be forwarded?
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3389
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An Ip address of 10.10.1.180 would be considered part of which of the following adress classes?
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Class A
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A Customer wants to use a Microsoft virtual solution on an existing high-end graphics workstation. Which of the following is required to accomplish this task?
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The motherboard BIOS must support virtual technology
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Which of the following connectory types would be used to transfer voice communication to and from a dial-up modem?
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RJ-11
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Which of the following network types BEST represents a network centered around one individual?
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PAN
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Which of the following netowrk topologies would MOST likely be used to provide redundancy at each network device to support data transmissions?
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Mesh
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A computer turns on an a "Date and Time Not Set" message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause?
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The CMOS battery needs to be replaced
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Which of the following devices would need to be configured to block specific ports and protocols from entering the network?
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Firewall
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A user discovers that color laser prints are printing slightly off-color. Which of the following should help restore the appropriate colors?
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Calibrate the printer
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A 20-pin ATX power connector is generally used to power which of the following devices?
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Motherboard
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A technician is making a netowrk cable using CAT5 cable and RJ-45 connecotrs. Which of the following tools is BEST used to make this cable?
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Crimper
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Which of the following is MOST likely found on laptops running on a 33 MHz bus?
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MiniPCI
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Which of the following are PCIe slot types
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-4x
-16x |
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Which of the following has color codes that match on both ends (e.g. orange-white, orange, green-white, blue, blue-white, green, brown-white, brown)?
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UTP straight-through
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Which of the following is the speed limitations for CAT3 wiring?
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10Mbps
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Which of the following wireless netowrk standards provides the FASTEST thoughput?
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N
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Which of the following tools are commonly used to remove dus and debris from a computer?
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-Vacuum
-Compressed air |
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Which of the following interfaces would provide an external hard drive with the MOST theoretical thoughput?
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eSATA
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Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?
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BIOS
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Which of the following is representative of a class C address type?
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192.168.1.15
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Which of the following is MOST likely to be reset during a standard printer maintenance?
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Page count
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Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network?
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Static IP address
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A single office with five computer and a server is an example of which of the following?
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LAN
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After installing a new serial port card in a computer, the communication parameters need to be configured. Which of the following is the MOST common communication configuration for a serial port?
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Eight data bits, no parity, one stop bit
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Which of the following should a technician configure to limit access to a small office home office (SOHO) wireless network by the computer's NIC hardware identification?
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Which of the following should a technician configure to limit access to a small office home office (SOHO) wireless netowrk by the computer's NIC hardware identification?
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A technician is assigned to troubleshoot a small business that is having issues with a server that reboots at intermittent times. Upon observation, the technician notices that the server is plugged into a surge suppressor from a wall outlet. In addition to the server, there is network equipment, a dehumidifier, and a small window air conditioner in the space. The server logs show no software errors causing the reboots. Which of the following is the MOST likely reason for the server reboots?
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When the air conditioner and dehumidifier run at the same time they cause a power drop.
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Which of the following would be the MINIMUM cable type that would be required to connect two PCs to each other 250 meters (820 feet) apart?
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Multi-mode fiber
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Which of the following wireless standards provides the FASTEST speed?
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802.11n
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Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound?
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install drivers
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ECC memory is primarily used in which of the following computers?
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Server
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A technician is installing a small office home office (SOHO) router that will be used to route traffic to a surveillance system. Which of the following will the technician need to set up in order to view the device from outside the network?
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Port forwarding
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Which of the following media types is LEAST likely to be affected by electromagnetic interference?
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Fiber
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Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly?
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Scanners
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When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer's properties?
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To add additional drivers for other operating systems
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Which of the following expansion slots can ONLY be found on a desktop computer?
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PCI express
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Which of the following transmits a digital signal?
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Display port
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When designing a gaming Pc, which of the following components would help a game load the FASTEST?
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solid state drive
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AN IP address of 192.168.1.157 would be considered part of which of the following ranges?
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Private
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A user is trying to setup a new small office home office (SOHO) netowrk by configuring a wired router to connect a private netowrk of four computers and a cable modem for Internet connection. Which of the following features would need to be configured on the router to allow the private netowrk to conenct to the internet?
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NAT settings
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Which of the following printer types uses an imaging drum?
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Laser
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Which of the following are the MOST important facots to address when a technician is choosing the components for a CAD workstation
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-Powerful video card
-Maximum RAM -Powerful Processor |
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Which of the following should be used to restrict access to a wireless network?
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Wireless encryption
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Which of the following supports data transfer rates at a MAXIMUM of 3 Gbps?
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SATA2
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Which of the following expansion cards can be installed into an AGP slot?
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video
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Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available?
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APIPA
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A technician is helping to purchase a new system to be used to roll out virtualized workstations. Which of the following components should be chosen to BEST meet the customer's needs?
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-Maximum Memory
-Maximum-core processor |
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Which of the following devices is MOST likely assoicatied with MIDI?
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keyboard
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Which of the following properties of TCP/IP is used to differentiate the network and the hos portions of an IP address?
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Subnet Mask
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Which of the following devices converts digital signals to analog ones?
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Modem
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Which of the following connector types is assoicated with a fiber connection?
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LC
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Which of the following connectors from a power supply should be used with a graphics expansion card?
|
PCIe 6-pin
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An end user requires a computer to support aidied drafting and computer aided modeling. Which of the following components packages should a technician recommend to the end user?
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Powerful processor, high-end graphics card, and maximum RAM
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A technician is asked to recommend hardware for a new computer for a graphic artist company that regularly uses 3-D animation software. Which of the following components should be chosen to BEST meet the customer's needs?
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Specialized video card
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Which of the following connectors would be found on a twisted pair cable?
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RJ-45
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A workstation would MOST likely be connected to an office network using which of the following cable types?
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Ethernet
|
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In order to increase security on a wireless network, which of the following should be turned off?
|
SSID broadcast
|
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Which of the following inpuit devices allows multiple PCs to share a common display?
|
KVM
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A user is requesting assistance in purchasing a custom made mobile laptop for gaming purposes. The user plans to connect their new laptop to their existing 4G hot-spot device. Which of the following components should MOST likely be recommended?
|
-High-end video
-Powerful processor |
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Which of the following motherboards would fit in an ATX case?
|
Micro ATX
|
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Which of the following drive types would be considered the MOST likely to survive a fall
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Solid State
|
|
|
Which of the following channels should a technician choose when installing multiple wireless access points for a small office home office (SOHO) network to provide the MINIMAL interference?
|
1,6,11
|
|
|
A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router?
|
DHCP
|
|
|
Which of the following interfaces are used to simultaneously transfer video and audio at high rates?
|
HDMI
|
|
|
A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the upgrade is DDR3. Which of the following is the MOST likely outcome of this upgrade?
|
The DDR3 notebooks are the only ones that will accept the new memory
|
|
|
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput?
|
B
|
|
|
A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this?
|
The memory is incompatible for the workstation
|
|
|
Which of the following is an advantage that IPv6 has over IPv4?
|
Larger address space
|
|
|
Which of the following wireless standards is backwards compatible with 802.11g?
|
802.11n
|
|
|
Which of the following wireless protocols is limited to operating in the 5 GHz range only?
|
802.11a
|
|
|
Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?
|
Provides mapping of user friendly names to network resources
|
|
|
When replacing a print head in an impact printer, special care MUST be given to adjusting?
|
the platen gap
|
|
|
Which of the following describes the expected properties of an asynchronous digital subscriber line service?
|
The data downloaded speed is faster than the data upload speed.
|
|
|
Which of the following allows for the FARTHEST transmission distance for data?
|
Single-mode fiber
|
|
|
A user downloads a 4.1 GB ISO image from a website. Which of the following has the MINIMUM storage space required for the user to burn the image from a PC?
|
BD-R
|
|
|
Which of the following encryption types would be the MOST secure?
|
WPA2 AES
|
|
|
Which of the following technologies allows for wireless connection to a printer at the SHORTEST maximum distance?
|
Infrared
|
|
|
Which of the following protocols is ued to assign an IP address to a host?
|
DHCP
|
|
|
Which of the following wireless standards is backwards compatible with 802.11g?
|
802.11n
|
|
|
Which of the following wireless protocols is limited to operating in the 5 GHz range only?
|
802.11a
|
|
|
Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?
|
Provides mapping of user friendly names to network resources
|
|
|
When replacing a print head in an impact printer, special care MUST be given to adjusting?
|
the platen gap
|
|
|
Which of the following describes the expected properties of an asynchronous digital subscriber line service?
|
The data downloaded speed is faster than the data upload speed.
|
|
|
Which of the following allows for the FARTHEST transmission distance for data?
|
Single-mode fiber
|
|
|
A user downloads a 4.1 GB ISO image from a website. Which of the following has the MINIMUM storage space required for the user to burn the image from a PC?
|
BD-R
|
|
|
Which of the following encryption types would be the MOST secure?
|
WPA2 AES
|
|
|
Which of the following technologies allows for wireless connection to a printer at the SHORTEST maximum distance?
|
Infrared
|
|
|
Which of the following protocols is ued to assign an IP address to a host?
|
DHCP
|
|
|
Which of the following RAID levels extends the size of a volume without providing reliability or mirroring?
|
RAID 0
|
|
|
Which of the following should be recommended for colling a high-end gaming PC?
|
-Additional case fans
-Liquid cooling system |
|
|
Which of the following connection types use the exisiting phone line as a carrier to provide access to the Intnernet?
|
Dial-up
DSL |
|
|
A technician needs to harden a wireless small office home office (SOHO) network so that internal IP address are hidden from Internet users. Which of the following should the technician configure?
|
Configure NAT
|
|
|
Which of the following devices would allow a laptop to utilize a full array of external devices and receive power through a signle physical connection?
|
Docking station
|
|
|
Which of the following is the FIRST component to transfer heat away from a processor?
|
Thermal paste
|
|
|
Which of the following protocols is used to resolve an IP address to doamin name?
|
DNS
|
|
|
Which of the following network standards was the FIRST to use Multiple in Multiple out (MIMO) technology?
|
802.11n
|
|
|
A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this?
|
Enable print sharing
|
|
|
A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive?
|
eSATA
|
|
|
Which of the following 802.11 standards can operate at both 2.4GHz and 5.0GHz?
|
A
|
|
|
Which of the following network types would be used for a large college campus spanning several buildings in the same geographic area?
|
MAN
|
|
|
An automatic private internet protocol address is assigned to a client when DHCP:
|
is not responding
|
|
|
The wireless antenna is typically located inside the laptop's:
|
display bezel
|
|
|
Which of the following cables is fire retardant?
|
Plenum
|
|
|
A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of naturl sunlight. Which of the following specifications would BEST meet the client's needs?
|
High Lumens
|
|
|
The webcam on a laptop stopped working. Which of the following should the technician do FIRST to troubleshoot the problem?
|
Reinstall the driver for the webcam
|
|
|
Which of the following ports are commonly used to send/receive email?
|
-25
-110 |
|
|
Which of the following expansion slots allows for the FASTEST data throughput?
|
PCIe
|
|
|
A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired?
|
Laser
|
|
|
Which of the following RAID types writes data identically to multiple drives at the same time?
|
RAID 1
|
|
|
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?
|
Wireless on/off switch
|
|
|
A technician suspects the power adapter is faulty. Which of the following tools should be used to check this?
|
Multimeter
|
|
|
Which of the following would benefit MOST from the use of dual monitors?
|
A/V editing station
|
|
|
A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following prots on the firewall would be checked?
|
25
|
|
|
technician has just finished installing a new NIC into a customer's desktop. Which of the following should the technician do NEXT?
|
Provide proper documentation on the services provided
|
|
|
A technician is not able to boot to Windows OS. A "Non-bootable device found" message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
|
A bootable HDD is not recognized in the BIOS.
|
|
|
If a server is in the DMZ, it receives Internet traffic before which of the following network devices?
|
Firewall
|
|
|
. A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used?
|
RAID 1
|
|
|
A technician needs to configure a wireless small office home office (SOHO) network to provide IP addresses to devices on the network. Which of the following features should the technician configure?
|
DHCP
|
|
|
Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)?
|
Router
|
|
|
Which of the following would be required to setup a wireless small office home office (SOHO) network?
|
Access point
|
|
|
Which of the following cable types uses a 9-pin connector?
|
Serial
|
|
|
Thermal paste is used between the CPU and heat sink to:
|
aid in the transfer of energy from the CPU to the heatsink
|
|
|
Parity RAM includes error checking by which of the following methods?
|
Adding an extra bit per byte of data stored
|
|
|
Which of the following printer types has the HIGHEST page per minute (PPM) count without requiring any special type of paper?
|
Laser
|
|
|
Which of the following is BEST for providing network security?
|
Firewall
|
|
|
Which of the following is the only place where initial boot settings can be configured?
|
BIOS
|
|
|
A technician servicing a computer notices it contains a lot of dust. Which of the following should the technician use to remove the dust?
|
Compressed air
|
|
|
When assembling a new machine, which of the following drive types would allow for the LEAST amount of latency?
|
Internal SSD
|
|
|
A client wants to store video and music in one central location and stream it to multiple devices. Which of the following computers would BEST fill this need?
|
Home Server
|
|
|
Which of the following is the correct pin out for T568B?
|
Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
|
|
|
Best business practices in IT include:
|
following up with a customer to verify satisfaction
|
|
|
Which of the following laptop display types would theoretically consume the LEAST amount of power during normal usage?
|
LED LCD
|
|
|
A user has a new printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements?
|
-802.11x
-Ethernet |
|
|
A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 end to the cables?
|
Crimpers
|
|
|
Which of the following helps protect a laptop from overheating?
|
Thermal Compound
|
|
|
Which of the following ports MUST be open to transort files across a network using FTP?
|
21
|
|
|
A technician installs a new sound card but no sound can be heard. Which of the following tools can be viewed to see an error code?
|
Device Manager
|
|
|
When configuring a firewall to allow secure web traffic through, which of the following ports MUST be open?
|
443
|
|
|
Which of the following is a function of the Northbridge in a chipset?
|
Directly connects to AGP video
|
|
|
Which of the following connectors is used to connect a DSL modem to a wall outlet?
|
RJ-11
|
|
|
Which of the following is the range of SCSI IDs?
|
0-15
|
|
|
Which of the following cable types delivers a signal over a single pin connector?
|
Coaxial
|
|
|
Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?
|
DHCP
|
|
|
Which of the following are common hard drive speeds?
|
-7200 rpm
-10,000 rpm |
|
|
A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?
|
Report through proper channels
|
|
|
A user's monitor has both DVI and VGA connections. One morning the user cannot see a display even after a reboot. Which of the following should the technician check FIRST?
|
Monitor settings
|
|
|
Monitor settings
|
RJ-45
|
|
|
Which of the following is a Class B IP address?
|
128.10.0.1
|
|
|
When selecting a thin client, which of the following is MOST important?
|
Network adapter speed
|
|
|
A user is unable to connect to their coworker's network share at \\worksation\share, but can connect via IP address. Which of the following ports is blocked on the router?
|
53
|
|
|
A standard Internet mail account receives incoming messages on which of the following ports?
|
110
|
|
|
Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling?
|
STP
|
|
|
Which of the following is the default subnet mask for Class C IP addresses?
|
255.255.255.0
|
|
|
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor?
|
-VGA
-HDMI |
|
|
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
|
ROLLERS
|
|
|
Which of the following is the correct pin out for T568A?
|
Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown
|
|
|
A company is replacing two older desktop PC's with new Windows 7 PCs. Each will have a DVD-RW drive for support use. The PCs will be used for Point of Sale (POS) transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?
|
The Bios
|
|
|
Which of the following devices is necessary to provide power to a laptop LCD screen?
|
Inverter
|
|
|
A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need?
|
A printer server
|
|
|
A user states that their laser printer keeps jamming with paper getting stuck as it feeds past the top tray. Which of the following components MOST likely needs replacing?
|
Pickup assembly
|
|
|
Which of the following configurations BEST meets the specifications for media streaming, file sharing, and print sharing?
|
Home Server
|
|
|
Which of the following would a technician use to enable a physical second monitor that is connected to a laptop over HDMI?
|
Fn toggle keys
|
|
|
Which of the following provides the LEAST network security?
|
HUB
|
|
|
Which of the following printers utilizes exposes as part of the printing process?
|
Laser
|
|
|
A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function?
|
1066 MHz
|
|
|
Which of the following cable types carries a digital signal?
|
DisplayPort
|
|
|
Which of the following PC expansion cards needs to be installed to record from a game console?
|
Video capture
|
|
|
Which of the following printers includes a fuser replacement as part of preventative maintenance?
|
Laser
|
|
|
Which of the following network types would a group of interconnected Bluetooth devices be considered?
|
PAN
|
|
|
When connecting a PC to a television in order to stream a movie, which of the following connector types would only need one cable?
|
HDMI
|
|
|
Which of the following is an example of a MAC address?
|
00-00-00-1B-02-55
|
|
|
Which of the following connectors are typically used for wired Ethernet?
|
BNC
RJ-45 |
|
|
The process of voltage control to limit the volume of liquid delivered is used in:
|
inkjet printers
|
|
|
Which of the following fiber connector types uses a twist-on/twist-off mechanism?
|
ST
|
|
|
Which of the following can be increased after a BIOS firmware upgrade?
|
RAM
|
|
|
Which of the following special function keys might prevent a user from connecting to the Internet?
|
Wireless
|
|
|
A technician needs to replace a computer's processor. Which of the following should the technician use to minimize static when installing the processor?
|
ESD strap
|
|
|
After print head replacement on a printer, it needs:
|
alignment
|
|
|
The T568B wiring standard is MOST commonly associated with which of the following cable types?
|
CAT5
|
|
|
Which of the following wireless standards provides the GREATEST throughput speed?
|
802.11n
|
|
|
Which of the following features would MOST commonly be configured for QoS on a small office home office (SOHO) router?
|
VoIP
|
|
|
Which of the following devices would allot a technician to utilize a single mouse, keyboard, and display to control numerous tower PCs?
|
KVM
|
|
|
A user's laptop does not produce sound even through the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?
|
A hardware volume control
|
|
|
A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time?
|
Function keys on keyboard
|
|
|
When selecting a computer to provide streaming video for several computers, which of the following would be the BEST choice?
|
Home Server PC
|
|
|
A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?
|
eSATA
|
|
|
Which of the following should a technician recommend for a user with intensive application usage in need of a multitasking solution?
|
- Large quantity of RAM
- Dual Monitors |
|
|
A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?
|
Ethernet cable
|
|
|
A technician has bulit a custom computer with dual monitor, and a large fast hard drive. Which of the following computers did the technician MOST likely build?
|
Audio/Video editing workstation
|
|
|
Which of the following technologies is MOST susceptible to image burn-in?
|
CRT
|
|
|
A company recently installed a new network printer for 25 users in the marketing department. Some users are reporting they cannot print to this printer after they have connected to it but there are no errors on the printer itself. Which of the following is the MOST likely cause of the issue?
|
The printer drives does not support all operating systems
|
|
|
Which of the following, working in tandem, are used in an LCD panel to product an image on the screen?
|
-Inverter module
-Black light |
|
|
Which of the following is MOST critical when installing a new processor in an existing system?
|
Thermal paste
|
|
|
A manager calls with an urgent issue and needs their machine fixed as soon as possible/ The technician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?
|
Wait for the manager to return to clear the papers
|
|
|
Older video cards used S-video to output to a TV. This standard has been replaced by:
|
HDMI
|
|
|
A customer, who continually moves around the office on a daily basis, calls to ask for the best way to add USB ports to their laptop while making it as convenient to use an external display. Which of the following would meet the user's requirements?
|
Docking Station
|
|
|
A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements?
|
Liquid-based cooling system
|
|
|
Which of the following socket types is for an AMD CPU?
|
940
|
|
|
Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
|
DC jack
|
|
|
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
|
Clarify the user's statements
|
|
|
A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?
|
Report the incident to management
|
|
|
Report the incident to management
|
A
|
|
|
Before beginning report work on a PC, which of the following is the FIRST step?
|
Disconnect power from the PC
|
|
|
Which of the following uses Intel's core i CPUs?
|
-1366
-1155 |
|
|
Which of the following displays has the HIGHEST hertz frequency?
|
Plasma
|
|
|
A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?
|
Report through proper channels
|
|
|
Which of the following display types provides very thin displays by using charged transistors for backlighting?
|
LED
|
|
|
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?
|
Check the speaker's connection to the motherboard
|
|
|
Which of the following types is used if it is labeled as 4GB PC 1333?
|
DDR3
|
|
|
A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?
|
SSID
|
|
|
Which of the following MOST likely can be installed on CNR expansion slot?
|
Modem
|
|
|
Which of the following enhances the quality of a display?
|
Backlight
|
|
|
Which of the following drives requires the use of the jumpers?
|
-IDE
-SCSI |
|
|
Before installing a new expansion card, which of the following should a technician consider?
|
-Power supply wattage
-Bus Type |
|
|
A user wants to replace their 17" CRT monitor with the thinnest possible 17" monitor available. Which of the following monitors should the user purchase?
|
LCD
|
|
|
Which of the following wireless encryption types is the MOST secure?
|
WPA2
|
|
|
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
|
"Please explain the issue and I will work to resolve it."
|
|
|
A user wants to convert their current computer into an audio/video editing workstation by upgrading components. They want to start by upgrading the hard drive. Which of the following hard drives should be chosen to maximize read/write speed?
|
Solid State
|
|
|
Which of the following ports on the back of a computer can a device with an RS-232 connect plug into?
|
Serial
|
|
|
A faster CPU has been installed on a desktop PC. During the intial boot an an "Unknown Type of Processor" error message is received on the screen. Which of the following MOST likely needs to be done in order for the CPU to be recognized by the system correctly?
|
The system needs the latest version of BIOS firmware.
|
|
|
Which of the following is the FIRST step a technician should take to replace a network printer?
|
Notify all user before unplugging the printer
|
|
|
A customer calls the help desk to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arrive at the site?
|
Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
|
|
|
Which of the following in the BIOS would need to be enabled for Bit Locker to work?
|
TPM
|
|
|
Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
|
It takes off any residual toner left after development
|
|
|
Which of the following is set in the BIOS when the user is prompted to enter their password every time the laptop powers on?
|
User access
|
|
|
Which of the following cleaning methods is BEST for sensitive computer circuitry?
|
Compressed air
|
|
|
Which of the following panel types consumes the MOST power?
|
Plasma
|
|
|
Which of the following wired printers will require a static IP address to be assigned as part of the installation process?
|
Ethernet
|
|
|
Which of the following would be used to help protect against brown outs, power surges, and blackouts?
|
Battery backup
|
|
|
Which of the following socket types is for an Intel CPU?
|
1156
|
|
|
Which of the following typically cannot be upgraded in a laptop?
|
Video Card
|
|
|
A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?
|
Remove watch and all jewelry
|
|
|
Which of the following types of RAM is typically used to improve reliability?
|
Which of the following types of RAM is typically used to improve reliability?
|
|
|
A user notices the print quality of a department laser printer is poor. Which of the following should a technician do FIRST to fix this issue?
|
Check the manufacturer's recommendations for maintaining the printer
|
|
|
A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into a newly built machine?
|
Copy drivers to flash drive and install
|
|
|
Which of the following are examples of output devices?
|
-Printers
-Display devices |
|
|
Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?
|
Click on the safely remove hardware icon, stop the device, and remove the card.
|
|
|
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
|
Under the keyboard
|
|
|
A small wired Windows workgroup needs a printing solution that all users can print to quickly and is always available. Which of the following solutions meets these requirements?
|
A laser printer with an internal 10/100 print server
|
|
|
Which of the following encryption is the MOST secure for wireless networking?
|
WPA
|
|
|
A company has upgraded their printers and no longer has any impact printers. Which of the following items should be removed from their maintenance inventory?
|
Printer ribbons
|
|
|
A technician replacing a CRT monitor and the batter inside of a UPS wishes to dispose of the replaced hardware. Which of the following should the technician do to BEST ensure proper disposal?
|
Follow local government regulations for disposal
|
|
|
A user reports poor picture quality with a laptop connected to an LCD. Which of the following should the technician check FIRST for optimal picture quality?
|
Native resolution
|
|
|
The maximum transfer rate of eSATA is:
|
3.0 Gbps
|
|
|
Which of the following activities should a technician avoid when working onsite with a customer?
|
Taking personal phone calls related to other jobs
|
|
|
Which of the following are the MOST common speeds for desktop IDE hard drives?
|
-5400 rpm
-7200 rpm |
|
|
A technician is working on a multi-part printer. The first page of each form has light print while the remaining form parts are legible. Which of the following is the FIRST procedure the technician should perform?
|
Change the ribbon
|
|
|
In a laser printer, which of the following components grabs the paper from the tray?
|
Pickup roller
|
|
|
Which of the following methods would cool a CPU with the LEAST potential for moving parts to break?
|
Heatsink
|
|
|
Which of the following is the BEST method to reset the system BIOS on the motherboard to default settings if the reset jumpers are not available on PCB?
|
Remove the CMOS battery for 5 seconds
|
|
|
A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on steaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
|
"A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."
|
|
|
Which of the following prevents static discharge from damaging sensitive computer components?
|
ESD mat
|
|
|
A user is trying to connect a Smartphone to a laptop via Bluetooth. The Smartphone cannot find any Bluetooth devices in range. Which of the following is the MOST likely reason that the laptop is not visible to any Bluetooth devices?
|
The Bluetooth discovery setting on the laptop is set to off
|
|
|
IEEE 1394 has a maximum transfer rate of:
|
800 Mbps
|
|
|
A technician installs a CD-RW drive into a desktop computer. The computer sees the drive as a CD-ROM drive, not a CD-RW. Which of the following should the technician do NEXT?
|
Install the device driver
|
|
|
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
|
Pickup rollers
|
|
|
A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
|
Video capture
|
|
|
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
|
Remove loose Jewelry
|
|
|
The wattage rating is determined by which of the following?
|
-Voltage
-Current |
|
|
A user states that a heavily used laser printer is jamming paper and the print quality is poor. Which of the following items would address the problem?
|
Maintenance kit
|
|
|
Which of the following RAID configurations uses mirroring AND striping at the same time?
|
RAID 10
|
|
|
Which of the following peripheral devices MUST be calibrated before using?
|
Touch screen
|
|
|
A technician has installed a new CPU fan into a computer. The fan is working fine and the CPU is not overheating, but the monitoring tab does not show the option to control the current RPM of the CPU fan. Which of the following components is MOST likely the cause of the issue?
|
The replacement fan cable has a 3-pin header
|
|
|
Which of the following hard drives has the BEST shock resistance?
|
SSD
|
|
|
Besides the CPU, which of the following components might have their own Heatsink?
|
Graphics card
|
|
|
An IDE hard drive can have a MAXIMUM transfer rate of:
|
133 Mbps
|
|
|
Which of the following RAM modules has a PC rating of 10600?
|
DDR3
|
|
|
A technician is installing a new power supply into a computer. One of the power supply connectors that the technician needs to connect to the motherboard is square and contains 4-pins. The connector is known as which of the following?
|
ATX
|
|
|
When configuring a retail cash register, which of the following peripheral devices would MOST likely need to be installed?
|
-Barcode reader
-Touch screen |
|
|
On a new laptop, where are the reception ends of 802.11x wireless cabling routed?
|
Up through the bezel of the display
|
|
|
A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?
|
Inform a supervisor or management
|
|
|
Which of the following is a laptop monitor technology that uses a backlight to produce an image on the screen?
|
LCD
|
|
|
Which of the following expansion cards would a technician MOST likely install to allow a user to record a television program?
|
Video capture
|
|
|
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation?
|
32-bit
|
|
|
A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?
|
PCIe
|
|
|
Which of the following components would MOST likely be utilized in a virtualization server?
|
-Maximum memory
-Quad core CPU |
|
|
Which of the following are types of front panel connectors?
|
-AC 97
-IEEE 1394 |
|
|
A user has been having difficulty with their PC. When of the following is the BEST response a technician should give when a user asks for the definition of a particular bluescreen message?
|
"It is difficult to know what is wrong without accessing the Microsoft Knowledge Base."
|
|
|
When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?
|
Computer will not POST
|
|
|
Which of the following describes the BEST course of action a technician should taken when a user continuously calls with computer issues?
|
Explain that the user needs to fill out a work order for the computer problems
|
|
|
A company would post official MSDS documentation for which of the following purposes?
|
Guidance on proper disposal and handling of chemicals
|
|
|
Which of the following is the BEST method for a technician to use to overcome language barriers with a client?
|
Repeat the issues to the client for validation
|
|
|
A computer's case fan protects against which of the following environmental concerns?
|
Heat
|
|
|
In order for a memory module to fit in a laptop, it should have which of the following?
|
144 pins
|
|
|
A customer calls to say the network printer is printing out random characters when sending a job to the printer. Which of the following is the MOST likely cause?
|
The printer divers are corrupted
|
|
|
A technician wants to install a printer to use port LPT 1, but the computer does not currently have suck a port. Which of the following expansion cards should the technician install and configure to create an LPT 1 port?
|
Parallel
|
|
|
A technician has performed preventative maintenance on a laser printer. This involved replacement of rollers, fuser, and debris removal. Which of the following should be verified before placing the printer to online status?
|
Maintenance page count should be set to zero
|
|
|
A technician wants to have a RAID array in a server with two hard drives where one drive can fail, and the server will still work without having to take it offline for repair. Which of the following RAID levels should the technician use?
|
RAID 1
|
|
|
A user would like to share a local USB printer connected to a Windows 7 workstation on a home network. Which of the following Windows 7 settings would easily allow a user to share the local printer with other Windows 7 workstations?
|
Add the printer to the Home Group.
|
|
|
Which of the following media has a capacity of 8.6GB?
|
DL Blue-ray
|
|
|
A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for the best performance?
|
Memory that matches in speed and size in either both blue slots and both black slots
|
|
|
Memory that matches in speed and size in either both blue slots and both black slots
|
Presence of a video output
|
|
|
A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves?
|
Hold the metal of the case
|
|
|
A user currently running Windows 7 has a printer installed, and confirms it is working correctly. Another user running Windows 7 is attempting to install the same driver but is getting an error. Which of the following is the MOST likely cause?
|
One PC is running a 64-bit OS
|
|
|
A user is requesting that port forwarding be setup on their home network for an application. Which of the following does a technician need to configure?
|
-Port Number
-IP address |
|
|
Which of the following voltages is MOST likely to be supplied from a PC power supply unit?
|
- 3.3V
- 5v |
|
|
A display port connection is used to connect a computer to:
|
A monitor
|
|
|
To which of the following would be a wireless PC connect?
|
Access point
|
|
|
Which of the following could be the number of cores contained within AMD processors that utilize AM3 sockets?
|
-4
-6 |
|
|
After swapping an internal wireless card on a laptop, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?
|
Antennae is not connected
|
|
|
he security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations. Which of the following should be completed by technicians before donating the workstations?
|
Format the drive with 1's and 0's three times
|
|
|
Which of the following would a user MOST need for a home theater PC?
|
-HDMI connection
-TV tuner card |
|
|
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop?
|
-Battery
-AC power adapter |
|
|
A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause?
|
The printer server does not have network connectivity
|
|
|
A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?
|
Replace the toner cartridges
|
|
|
A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT?
|
Put on an ESD strap
|
|
|
Which of the following should be done when using specialized chemicals to clean printer rollers?
|
Review the MSDS on all chemicals that will be used.
|
|
|
A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this?
|
Calibrate the printer
|
|
|
Which of the following ISP types requires a hard line connection to the PC?
|
Dial-up
|
|
|
A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment?
|
Grounding bars
|
|
|
A user wants to connect their mobile device with their laptop on a PAN but there are no available cables to use. Which of the following MOST likely will be used to connect the devices?
|
Bluetooth
|
|
|
Which of the following should be documented when transferring ownership of a PC suspected of prohibited activity?
|
-Date
-Time |
|
|
Which of the following connection types is MOST commonly used to connect external hard drives to a PC?
|
-eSATA
-USB |
|
|
A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate?
|
A PC that meets the minimum requirements for running Windows
|
|
|
Which of the following memory types have speed limits above 1066MHz?
|
DDR3
|
|
|
A technician has been asked to ensure a PC is supplied with power for a short time, during a power failure. The technician should install which of the following devices to ensure this requirement is easily met?
|
Uninterruptable power supply
|
|
|
Which of the following cable types has the farthest transmission distance without the use of a repeater?
|
RG-59
RG-6 |
|
|
Which of the following describes the MAIN difference between a plenum rated cable versus a non-plenum rated cable?
|
A reduced production of hazardous fumes when subjected to fire
|
|
|
A technician has found illegal content on a workstation and reported it to the proper channels. Which of the following needs to be implemented to avoid tampering of the workstation?
|
Implement the chain of custody
|
|
|
Which of the following is LEAST likely to be considered a field replaceable part in a laptop?
|
LCD screen
|
|
|
Which of the following laptop display types relies on a backlight for the display presentation?
|
LCD
|
|
|
A technician is dispatched to a location. While working, the technician's cell phone rings. Which of the following actions should the technician take?
|
Silence the phone and allow the call to go to voice mail
|
|
|
Which of the following terms is MOST likely associated with an Ethernet connection?
|
RJ-45
|
|
|
A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause?
|
Backlight failure
|
|
|
A printer connected to a Windows XP machine, is being shared within a workgroup. The workgroup contains Windows XP machines and Windows 7 machines. Which of the following describes how the print drivers will need to be installed?
|
Windows XP machines will pull drivers from the host computer
Windows 7 machines will require a manual driver install |
|
|
A technician is trying a line back to an unmarked block of cables. Which of the following tools will the technician need to complete this task?
|
Toner probe
|
|
|
The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?
|
Report it
|
|
|
User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?
|
Share the Printer in Windows
|
|
|
A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation?
|
Adhere to the chain of custody
|
|
|
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice?
|
SODIMM
|
|
|
Which of the following features of a CPU socket is designed to make installation of a CPU easier?
|
Zero insertion force
|
|
|
Which of the following is MOST likely needed when installing a new POS thermal printer?
|
Drivers
|
|
|
A user has a color USB printer that coworkers need to print to. Which of the following would enable the coworkers to print?
|
Print server
Windows Printer Sharing |
|
|
A technician is tasked with having to connect to a printer on a print server to a user's PC. Which of the following would be the BEST methods to complete this task?
|
Add the printer through TCP/IP
Add the printer through the UNC path of the print server |
|
|
Which of the following connection types has the LONGEST transmission limitation in terms of distance?
|
Fiber
|
|
|
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router?
|
RJ-45
|
|
|
Which of the following tools would be the MOST appropriate for identifying a single cable out of a large bundle of terminated CAT5 cables
|
Toner probe
|
|
|
A home user would like to connect their laptop to their home HD television. Which of the following BEST accomplishes this issue?
|
Connecting the laptop's VGA output to the television's VGA input
|
|
|
A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation?
|
Adhere to the chain of custody
|
|
|
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice?
|
SODIMM
|
|
|
Which of the following features of a CPU socket is designed to make installation of a CPU easier?
|
Zero insertion force
|
|
|
Which of the following is MOST likely needed when installing a new POS thermal printer?
|
Drivers
|
|
|
A user has a color USB printer that coworkers need to print to. Which of the following would enable the coworkers to print?
|
Print server
Windows Printer Sharing |
|
|
A technician is tasked with having to connect to a printer on a print server to a user's PC. Which of the following would be the BEST methods to complete this task?
|
Add the printer through TCP/IP
Add the printer through the UNC path of the print server |
|
|
Which of the following connection types has the LONGEST transmission limitation in terms of distance?
|
Fiber
|
|
|
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router?
|
RJ-45
|
|
|
Which of the following tools would be the MOST appropriate for identifying a single cable out of a large bundle of terminated CAT5 cables
|
Toner probe
|
|
|
A home user would like to connect their laptop to their home HD television. Which of the following BEST accomplishes this issue?
|
Connecting the laptop's VGA output to the television's VGA input
|
|
|
Which of the following PCs would BEST be used as a gaming PC?
|
Fast CPU, high-end video card, high-end cooling
|
|
|
A user has reported that they witnessed a fellow coworker viewing inappropriate material on their workstation. Which of the following would a technician complete FIRST upon arrival, after the employee has left the area?
|
Document all noticeable facts
|
|
|
Which of the following features is typically built into the display frame of a laptop?
|
Wireless antenna
Webcam |
|
|
A user would like to ensure that only their family and their laptops can access a newly installed wireless router. Which of the following BEST accomplishes this
|
MAC filtering
|
|
|
Which of the following would a technician MOST likely replace on a laptop?
|
RAM
|
|
|
Which of the following should be considered when building a standard PC?
|
Requirements for applications
|
|
|
Which of the following connection types are MOST likely to be found in the front of a PC case?
|
USB
Audio out |
|
|
Which of the following connection types is used to display Digital Video?
|
HDMI
DVI |
|
|
Which of the following are characteristics of transferring data using fiber as the medium?
|
Fiber can transmit data the farthest distance without requiring a repeater
Fiber is the least susceptible to EMI |
|
|
Which of the following wireless networking standards operates at the SHORTEST distance?
|
802.11a
|
|
|
Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming?
|
Specialized cooling
High-end graphics card |
|
|
Which of the following RAID types will give a user data redundancy using the FEWEST possible drives?
|
RAID 1
|
|
|
A technician was installing a part in a laptop and got shocked by touching it incorrectly. Which of the following parts is the MOST likely cause of the current?
|
An LCD inverter
|
|
|
Which of the following display types is MOST likely to have a panel made from glass?
|
Plasma
|
|
|
In addition to the LCD and backlight, which of the following are typically installed in a laptop display?
|
Web cam
Wireless antennas |
|
|
A technician is setting up a small office home office (SOHO) wireless inkjet printer that has a broken LCD screen. Which of the following would the technician do FIRST to enable wireless printing?
|
Connect the printer via USB and then use the device's software to setup the wireless connection
|
|
|
A user states that when printing to the duplex color printer they get an error that the device does not support front to back printing. Which of the following is the MOST likely cause?
|
In the printer drivers the duplex unit option is not activated
|
|
|
Which of the following speeds BEST represents the speed of the memory when installing 1 GB DDR2 at 800 Hz and 1 GB DDR2 at 600 Hz?
|
600 Hz
|
|
|
Which of the following motherboard form factors is MOST likely to be found in a standard desktop?
|
ATX
|
|
|
A customer needs to run 2-3 virtual machines on their software design workstation. Which of the following CPUs would be BEST for this task?
|
12 core
|
|
|
Which of the following ISP types, by design, allows for wireless connectivity?
|
Cellular
|
|
|
Which of the following connector types would indicate a CAT5 network connection?
|
RJ-45
|
|
|
Which of the following describes the function of a switch in a network?
|
Transmits packets it receives to specific connections
|
|
|
A technician needs to replace both RAM modules in a laptop. Which of the following RAM types is MOST likely to be installed?
|
SODIMM
|
|
|
After a technician replaces a laptop display, the technician now notices that the Wi-Fi no longer works. Which of the following would be the MOST likely cause?
|
The Wi-Fi connecter was not reconnected
|
|
|
A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing?
|
Shred the printed documents
|
|
|
A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. The user becomes confused and angry. How should the technician deal with this situation?
|
Do not argue, agree about their cause of frustration and offer to help
|
|
|
Which of the following settings is controlled by jumpers?
|
Drive hierarchy
|
|
|
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?
|
Express card 54
|
|
|
Which of the following BEST represents a hardware requirement for building a workstation that will specialize in video and audio editing?
|
Large hard drive space
Dual Monitors |
|
|
Which of the following is the difference between a switch and a hub?
|
A switch allows a user to throttle bandwidth to specific ports; a hub does not provide this functionality
|
|
|
Which of the following describes the process laser printers use to secure toner to paper?
|
Fusing
|
|
|
Which of the following BIOS settings is MOST likely to speed up the boot process when disabled?
|
IDE Auto Detect
|
|
|
A technician installs a biometric device using the manufacturer supplied driver. Aver confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions?
|
The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver
|
|
|
Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode?
|
SDRAM
|
|
|
Which of the following is the MOST critical component related to removing heat from the CPU?
|
Thermal paste
|
|
|
Which of the following BEST represents a hardware requirement for building a PC that will specialize in home theatre?
|
-Small form factor
-HDMI output |
|
|
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard?
|
Ground to the case
|
|
|
When comparing analog display input to digital display inputs, which of the following is an advantage that digital has over analog?
|
Sustains higher resolutions
|
|
|
A user reports that the laser printer is constantly jamming in the summer but not in the winter. Which of the following is the MOST likely resolution to the problem?
|
Replace the paper with thinner paper
|
|
|
Which of the following drives has very high read speeds but much slower write speeds and a limited number of write cycles?
|
SSD
|
|
|
A technician needs to set up a new network printer that will connect to a printer server. Which of the following would the technician need to do to perform this task?
|
Configure the IP, subnet mask, and gateway
|
|
|
Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Homer Server?
|
-Gigabit Ethernet
-RAID array |
|
|
Which of the following wireless networking standards operates at the LOWEST data speed compared to the available wireless networking standards?
|
802.11b
|
|
|
Which of the following cable types is rated to transmit a MAXIMUM of 100 Mbps?
|
CAT5
|
|
|
Which of the following BEST describes the purpose of a NAS device?
|
To connect extra storage space directly to the network
|
|
|
Which of the following video types has a DB- 15 connector?
|
VGA
|
|
|
Which of the following RAM types are compatible with PC2700 and maintain the same performance?
|
PC 3200
|
|
|
A technician has been tasked with building a CAD/CAM workstation. After researching the recommendations from the software manufacturer, the technician decides on using triple channel memory for best performance. Which of the following process/socket types will support the memory?
|
Socket 1366
|
|
|
Which of the following laptop expansion areas will be compatible with the installation of a second hard drive?
|
optical
|
|
|
Which of the following are the voltages supplied to a drive on a standard Molex connector?
|
5v and 12v
|
|
|
Which of the following is the MOST common port to configure for an external modem?
|
COM1
|
|
|
Which of the following broadband types can provide the MOST available bandwidth?
|
Fiber
|
|
|
Which of the following protocols uses port 3389, by default?
|
RDP
|
|
|
A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source?
|
-Cooling fan
-Power supply |
|
|
Which of the following provides high speed or broadband networking at speeds over 384 kbps using phone lines?
|
DSL
|
|
|
Hyperthreading technology:
|
enables a processor to work with two independent computer instructions at once
|
|
|
During start up, the technician notices a repeating error just before the login screen. Which of the following built-in utilities would the technician use to quickly identify the problem?
|
MSCONFIG
|
|
|
Which of the following broadband technologies allows for communication across the FARTHEST distance?
|
Satellite
|
|
|
A new security flaw and fix has been published about the iOS. Which of the following can be mitigated to prevent exploitation?
|
Patching policy
|
|
|
Which of the following is responsible for charging the toner and putting it on a sheet of paper?
|
Imaging unit
|
|
|
A user downloads and installs software which sends a list of their recently visited websites to a server on the Internet without their knowledge. Which of the following BEST describes this situation?
|
Spyware
|
|
|
Which of the following is a limitation of satellite broadband?
|
It requires line of sight
|
|
|
Which of the following are speeds supported by PC3200 memory?
|
400MHz, 333MHz, and 266MHz
|
|
|
Which of the following RAID levels uses striping across three or more disks with parity?
|
RAID 5
|
|
|
An external hard drive would normally use which of the following external ports?
|
-An eSata port
-A USB port |
|
|
Which of the following will dissipate heat MOST efficiently?
|
Liquid cooling systems
|
|
|
Which of the following is a unique characteristic of a dual-core vs. a single-core processor?
|
A dual-core processor has two cores, with separate caches, on the same physical chip
|
|
|
Which of the following connector types are typically used on LCD displays?
|
-DVI
-VGA |
|
|
Which of the following BEST represents a clean installation of Windows XP?
|
-An installation with no existing operating system
-An installation where the previous operating system is not preserved. |
|
|
Which of the following is best practice when installing memory into a computer?
|
Wear an anti-static wrist strap
|
|
|
A user reports that they are suddenly unable to print to a network printer. It was working fine yesterday. The technician can ping the user's workstation and the printer. The technician can also print a test page from another workstation. Which of the following is the MOST likely cause of the problem?
|
The printer is no longer the user's default printer
|
|
|
A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform?
|
Copy all data over without viewing them
|
|
|
When a user closes their laptop they would like to minimize the use of battery power and be able to quickly resume work. Which of the following should the user perform?
|
Standby
|
|
|
Which of the following is a reason for maintaining a system with a floppy drive?
|
To recover archived data
|
|
|
Which of the following is the MOST important consideration when installing Windows 7 64-bit?
|
Processor type
|
|
|
Which of the following RAM types is used to resolve certain memory errors?
|
ECC
|
|
|
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active?
|
The system has a fragmented hard drive
|
|
|
Which of the following would BEST optimize a computer that is heavily used?
|
Defrag
|
|
|
A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed?
|
Install in compatibility mode
|
|
|
Which of the following would a technician MOST likely consider to avoid electrical with a CRT?
|
Disposing of the CRT to a recycling center
|
|
|
Which of the following ports is MOST likely used for high-end graphics cards?
|
PCIe
|
|
|
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness?
|
Fn key
|
|
|
Within MSCONFIG, in which of the following is the System Restore button located?
|
General
|
|
|
The user boots their computer in the morning to discover the message 'OS not found'. Which of the following would recover from that error without data loss?
|
Insert the system boot disk and repair the operating system
|
|
|
The term "Thinnet" refers to which of the following cable types?
|
RG-58
|
|
|
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?
|
Establish a theory of probable cause
|
|
|
Which of the following is the default port for RDP?
|
3389
|
|
|
Which of the following areas allows a user to switch the left and right button commands?
|
Button tab in the mouse properties
|
|
|
The on-site technician is asked to load a copy of the company's purchased software on a personal computer. The technician should FIRST:
|
verify the install is allowed under the company's licensing agreements
|
|
|
A technician installs Microsoft Windows to a computer with three internal SATA hard drives an external USB hard drive. Hard drive 1 contains the operating system. Hard drive 2 contains the user profiles. Hard drive 3 and the external USB hard drive are empty. In which of the following locations should the page file be located to maximize performance?
|
Internal SATA Hard Drive 3
|
|
|
A user reports that their workstation is having trouble connecting to the Internet. Which of the following should the technician do FIRST to begin troubleshooting the issue?
|
Identify any changes the user may have made.
|
|
|
Which of the following is an advantage of a 64-bit processor versus a 32-bit processor?
|
A wider data path to handle program execution
|
|
|
Which of the following log files would reference third party software specific error messages?
|
Application Logs
|
|
|
The PING command can be used to determine which of the following?
|
-If there is connection to a specified IP address
-The response time of the connection to a specific IP address |
|
|
Which of the following is the recommended method for cleaning the screen of a computer monitor or laptop screen?
|
Dry lint-free cloth
|
|
|
A technician determines through testing that their probable cause theory is correct. Which of the following is the NEXT step in the troubleshooting process?
|
Establish a plan of action to resolve the problem
|
|
|
A technician has replaced a memory stick in a computer. After the operating system starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause?
|
The memory is not seated properly
|
|
|
After verifying full system functionality, which of the following should a technician do NEXT when troubleshooting a problem?
|
Document findings, actions, and outcomes
|
|
|
Which of the following is the MAXIMUM partition size of the FAT32 file system?
|
32GB
|
|
|
Which of the following computing techniques will limit the vulnerability of a system to infection by a virus?
|
-Update antivirus signatures on a daily basis
-Automatically update the operating system |
|
|
Which of the following services assigns IP addresses automatically when requested by the client?
|
Dynamic Host Configurations Protocol
|
|
|
Which of the following ports does the Simple Mail Transfer Protocol use?
|
25
|
|
|
Which of the following printer types uses a charged corona wire in the printing process?
|
Laser
|
|
|
A user reports that their computer is very loud and occasionally turns itself off. The computer is located under a desk on carpet. Which of the following steps should the technician perform to BEST remedy the situation?
|
-Remove the computer from the floor
-Clean the inside of the computer |
|
|
Which of the following cable ratings should be used in air handling spaces?
|
Plenum
|
|
|
Which of the following commands is BEST to use when testing remote connectivity to a host?
|
Ping
|
|
|
Which of the following is the MINIMUM amount of hard disk space required to install Windows 7?
|
16GB
|
|
|
Which of the following utilities is used for troubleshooting video issues?
|
DXDIAG
|
|
|
Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed?
|
WINVER.EXE
|
|
|
Which of the following are locations where a computer virus could exist and then further infect a computer?
|
-Boot sector of the hard drive
-Optical media |
|
|
A technician has been taken to a user's desk to resolve a problem. The user's desk is covered with papers and it is obvious to the technician that these papers are of confidential nature. Which of the following is the BEST course action?
|
Ask the user to clear the desk of the confidential papers
|
|
|
Which of the following optical media has the GREATEST storage space?
|
Blue-Ray
|
|
|
Which of the following wireless technology standards can operate at a MAXIMUM of 54 Mbps?
|
-802.11a
-802.11g |
|
|
Which of the following cables has the LONGEST viable length?
|
Fiber
|
|
|
Which of the following would be used to increase the efficiency in which programs execute?
|
Defrag
|
|
|
Which of the following utilities can be used to view the start-up programs?
|
REGEDIT
|
|
|
After a technician physically installs a bar code reader, which of the following is the NEXT step?
|
Program the reader to recognize the required code systems
|
|
|
Which of the following network types is the LEAST susceptible to EMI AND RFI issues?
|
Fiber
|
|
|
When installing a wireless keyboard and mouse, which of the following should be installed in the laptop?
|
Bluetooth
|
|
|
Which of the following malicious software types will create multiple pop-ups on a computer?
|
Adware
|
|
|
Which of the following is an advantage that a USB mouse has over a PS/2 mouse?
|
A USB mouse is hot swappable
|
|
|
A RAID controller is required to perform which of the following?
|
Create a striped set with two or more drives
|
|
|
Which of the following wireless technology standards has the SHORTEST indoor range?
|
802.11a
|
|
|
802.11a
|
ADSL
|
|
|
Which of the following cable types is commonly used for analog/digital television transmission?
|
RG-6
|
|
|
A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue?
|
Check the configuration settings of the printer for duplex enabled
|
|
|
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?
|
Power supply
|
|
|
Which of the following wireless technologies has the FASTEST transfer rate?
|
IEEE 802.11n
|
|
|
A technician notices that there are two appointments scheduled for the same time. Which of the following should the technician do to resolve the issue?
|
Call one of the clients and apologize, the reschedule
|
|
|
Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 MHz?
|
802.11a
|
|
|
A user running Windows XP reports that their computer has not been printing any subsequent documents since a printer jam occurred earlier that day. The printer is now working normally for other users. Before rebooting the computer, which of the following is the FIRST step the technician should take?
|
Restart the print spooler service
|
|
|
Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?
|
Check the power light on the AC adapter
|
|
|
Keyboard errors are MOST often caused by which of the following problems?
|
-Jammed keys
-Defective cables |
|
|
While checking the print queue, a technician determines that a print job at the top of the queue requires a paper size not loaded in the printer. Which of the following is the BEST option to get the other print jobs to print until the issue can be resolved?
|
Lower the priority of the jammed print job
|
|
|
Which of the following commands is used to obtain an IP address from the DHCP server?
|
ipconfig /renew
|
|
|
An end user reports that their laptop cannot access the wireless network. The user had access to the network yesterday, before taking the laptop out of the office. Which of the following is the MOST likely reason for the connection problem?
|
The user turned the wireless switch off
|
|
|
Which of the following configuration changes can a user perform that will save the MOST energy?
|
Let the system blank the screen after five minutes of inactivity
|
|
|
Let the system blank the screen after five minutes of inactivity
|
32GB
|
|
|
Before implementing a potential solution to a problem, which of the following should be done?
|
Perform a system backup
|
|
|
Which of the following is the correct connector for an internal floppy drive?
|
34-pin ribbon
|
|
|
Which of the following is indicated by repetitive flashing lights on a keyboard at POST?
|
A hardware error
|
|
|
While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate?
|
Computer Vacuum
|
|
|
The FASTEST cache in a computer is:
|
L1
|
|
|
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause?
|
The lock button is set to lock
|
|
|
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?
|
North bridge
|
|
|
A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?
|
Establish a plan of action to resolve the problem
|
|
|
Which of the following adapter cards is used for connecting external hard drives?
|
eSATA
|
|
|
A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue?
|
Docking station
|
|
|
Which of the following video adapters supports a potential MAXIMUM throughput of 4 Gbps?
|
PCIe
|
|
|
Which of the following software options would BEST protect a technician against unwanted pop-ups?
|
Anti-adware software
|
|
|
Which of following are the BEST means of ensuring that data is not lost?
|
-Deploy a RAID system
-Schedule regular system backups |
|
|
Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected?
|
The power management settings on the laptop
|
|
|
Which of the following provides a means to check for memory chip errors?
|
-Parity
-ECC |
|
|
Which of the following printers uses a ribbon to transfer images onto paper?
|
Impact
|
|
|
Which of the following protocols uses port 23, by default?
|
TELNET
|
|
|
Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional?
|
Ctrl + Alt + Del
|
|
|
Which of the following has the LEAST amount of storage capacity?
|
FDD
|
|
|
Which of the following memory modules uses a 240-pin connector?
|
DDR2
|
|
|
DDR2
|
a Trojan
|
|
|
Which of the following security measures an unauthorized user cannot boot to the OS without physically opening the case?
|
BIOS password
|
|
|
Which of the following flags will allow the CHDSK utility to dismount a drive before scanning?
|
/X
|
|
|
A user reports an unusual amount of spam in their inbox. The technician should advise the user to do which of the following?
|
Add the sender to the junk email sender list
|
|
|
A known working PS/2 mouse is connected to the computer while it is running. The operating system does not recognize the mouse. Which of the following actions will get the mouse to function?
|
Reboot the system
|
|
|
Which of the following troubleshooting steps is NEXT after determining the cause?
|
Establish a plan of action to resolve the problem and implement the solution
|
|
|
Plenum cabling is generally more expensive than standard cabling. The additional expense is justified because:
|
The sheeting is made from fire resistant material
|
|
|
Which of the following is a hardware chip that stores encryption keys and aids in the keys generation?
|
TPM
|
|
|
Which of the following adapter cards allows I/O devices to be connected, can transmit data one bit at a time, and is usually rated by baud rate?
|
Serial
|
|
|
Which of the following functions are performed by the case fan?
|
It draws cool air into the system to circulate around the components inside the case
|
|
|
Which of the following MUST be configured to turn a computer on remotely with a network packet?
|
WOL
|
|
|
A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation?
|
Ask simple questions to further identify the issue
|
|
|
Ask simple questions to further identify the issue
|
Automatically assigned
|
|
|
Which of the following methods can be used to apply a file system to a hard drive partition?
|
-Format command
-Disk Management MMC |
|
|
Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic?
|
512 MB
|
|
|
In order to start up a virus scan utility from a flash drive upon powering on a computer, which of the following BIOS settings must be configured?
|
Boot order
|
|
|
A user calls and states they cannot connect to the wireless network with their laptop even though they were connected yesterday. Which of the following items should be checked FIRST?
|
Radio state
|
|
|
Which of the following is MOST likely used for archiving large amounts of data?
|
Tape
|
|
|
Which of the following connectors has only two pairs of wires?
|
RJ-11
|
|
|
SCSI uses which of the following connector types?
|
DB-25
|
|
|
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?
|
Ask the user diagnostic questions
|
|
|
A remote user needs to setup a connection to their company's network. Which of the following should a technician use?
|
VPN
|
|
|
The technology built into a hard drive that allows the drive to monitor and report problems with the drive is known as:
|
S.M.A.R.T
|
|
|
Programs that run when the Windows OS starts are stored in which of the following registry hives?
|
HKEY_LOCAL_MACHINE
|
|
|
Which of the following is the recommended available space for Windows Defrag tool?
|
15%
|
|
|
During troubleshooting, the technician establishes a theory of probable cause. Which of the following is the NEXT step?
|
Test the theory to determine cause
|
|
|
Which of the following adapter cards allows I/O devices to be connected and transmits data at 480 Mbps?
|
USB
|
|
|
Which of the following explains what the wattage rating of a power supply determines?
|
Number of potential internal drives
|
|
|
A technician's coworker has accidentally been exposed to what may be a dangerous solvent. Which of the following is the MOST appropriate action to take?
|
Consult the MSDS and follow the directions
|
|
|
Which of the following devices is used to connect to a WAN?
|
Router
|
|
|
A customer recently bought a new DVD drive to install into an existing workstation with a CD drive already installed. After installing, the BIOS reports the drives do not exist. Which of the following will fix the problem?
|
Change the jumper settings
|
|
|
A user would like to backup their data weekly. Which of the following should a technician MOST likely recommend?
|
USB SSD
|
|
|
Traditional hard disk drives use which of the following storage technologies?
|
Magnetic
|
|
|
A technician has the need to assign drive letters. The drive letters A and B are assigned to:
|
FDD
|
|
|
Which of the following cable types is characterized by a twist-on BNC type connector?
|
Coaxial
|
|
|
In which of the followings steps of the troubleshooting theory is it important to perform backups?
|
Identify the problem
|
|
|
Which of the following cable types consists of only four twisted pairs coppers wires?
|
UTP
|
|
|
A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-Lan (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems?
|
WOL is not enabled in the BIOS
|
|
|
When a user was installing a new program, the computer suddenly restarted. Now when the computer starts, it gets partially through the boot process, then reboots. Which of the following is the QUICKEST method to get the computer running without losing any of the user's data?
|
Boot using Last Known Good Configuration
|
|
|
Which of the following is the difference between a Cellular WAN and a WLAN card?
|
A cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment
|
|
|
A cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment
|
Verify that the printer is powered on
|
|
|
A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?
|
The card is a PCMCIA card and the laptop supports PCI Express cards
|
|
|
A technician is installing a replacement motherboard. Which of the following will MOST likely cause damage during installation?
|
ESD
|
|
|
Setting an administrator password in the BIOS will accomplish which of the following?
|
Prevent a user from rearranging boot devices
|
|
|
A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following is the MOST logical solution to this problem?
|
The power supply voltage needs to be switched to 110 from 220
|
|
|
A company is next door to an apartment complex. The technician finds that the log file on the wireless router has recorded multiple failed login attempts. One way the technician can help minimize these attempts to access the router is to:
|
Disable SSID broadcast
|
|
|
Which of the following can be disabled to help prevent access to a wireless network?
|
SSID broadcast
|
|
|
A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem?
|
-The power cable is unplugged from the computer
-The voltage switch on the computer is set incorrectly |
|
|
Which of the following is indicated by a repetitive series of beeps at POST?
|
-Hardware error
-Stuck keys |
|
|
Which of the following is the difference between the clock speed and the bus speed of a CPU?
|
The clock speed is the internal speed of the CPU
|
|
|
Which of the following utilities is used to disable programs at startup?
|
MSCONFIG
|
|
|
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly. Which of the following should the technician do NEXT?
|
Test the machine with a power supply tester
|
|
|
Thermal compounds function in which of the following ways?
|
Pull heat away from CPU
|
|
|
Which of the following properties of a heat sink has the GREATEST affect on heat dispersion?
|
Surface area
|
|
|
Which of the following is the BEST reason to conceal external cabling?
|
To avoid the possibility of a trip hazard
|
|
|
How can a print spooler help a technician diagnose a problem?
|
Shows submitted print jobs
|
|
|
In Windows Vista, which of the following methods can be used to permanently delete files, without sending the files to the Recycle Bin?
|
Hold the shift key while deleting the file
|
|
|
A technician wants to build a new computer with a high performance graphics adapter. Which of the following is the recommended expansion bus type?
|
AGP
|
|
|
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?
|
The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion
|
|
|
802.11g has a MAXIMUM speed of up to:
|
54 Mbps
|
|
|
In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window?
|
Start>Settings>Control Panel>Mouse>Pointer Options
|
|
|
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly. Which of the following should the technician do NEXT?
|
Test the machine with a power supply tester
|
|
|
Thermal compounds function in which of the following ways?
|
Pull heat away from CPU
|
|
|
Which of the following properties of a heat sink has the GREATEST affect on heat dispersion?
|
Surface area
|
|
|
Which of the following is the BEST reason to conceal external cabling?
|
To avoid the possibility of a trip hazard
|
|
|
How can a print spooler help a technician diagnose a problem?
|
Shows submitted print jobs
|
|
|
In Windows Vista, which of the following methods can be used to permanently delete files, without sending the files to the Recycle Bin?
|
Hold the shift key while deleting the file
|
|
|
A technician wants to build a new computer with a high performance graphics adapter. Which of the following is the recommended expansion bus type?
|
AGP
|
|
|
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?
|
The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion
|
|
|
802.11g has a MAXIMUM speed of up to:
|
54 Mbps
|
|
|
In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window?
|
Start>Settings>Control Panel>Mouse>Pointer Options
|
|
|
Which type of connector is required for a coaxial network cable?
|
BNC
|
|
|
Which of the following monitor technologies would allow a technician to set the resolution at 1920x1200?
|
WUXGA
|
|
|
When a network printer on a server is mapped for use by a client workstation, where does the client computer normally install the printer drivers from?
|
The server
|
|
|
Which of the following is the default HTTPS port?
|
443
|
|
|
Which of the following should a technician apply as soon as possible to prevent security threats?
|
OS patches
|
|
|
Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition?
|
2
|
|
|
A user's cordless mouse is no longer working. Which of the following would BEST solve the problem?
|
Replace the battery
|
|
|
How can a user open a zip file in Windows 7?
|
Double click the zip file
|
|
|
Which of the following methods is the correct use of a KVM switch?
|
To connect multiple computer to one set user interface
|
|
|
A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs, and CD-ROM drives. Which of the following tools will help prevent the hardware faults?
|
Compressed air
|
|
|
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
|
Put the caller on hold briefly and take a deep breath
|
|
|
Which of the following is the function of a power inverter?
|
Converts AC to DC
|
|
|
Which of the following ports is the default for HTTPS?
|
443
|
|
|
A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?
|
Press the appropriate function + monitor key
|
|
|
PC2700memory runs at which of the following clock speeds?
|
333 MHz
|
|
|
Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 professional on a new hard drive?
|
Load any RAID or SATA drivers needed
|
|
|
Which of the following cable types is required for a BNC connector?
|
Coaxial
|
|
|
In a laptop, which of the following components is MOST likely to contain a voltage hazard?
|
Inverter
|
|
|
A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will take the extension near a number of fluorescent light fixtures and a large electric motor. Which of the following cable types would be BEST suited for this environment?
|
Fiber
|
|
|
Which of the following ports is the standard SMTP port?
|
25
|
|
|
Which of the following drive connections uses a ribbon cable with a 40-pin connector?
|
-IDE
-PATA |
|
|
A technician has been asked to install a PATA optical drive. Which of the following is necessary for the installation?
|
Verify jumpers are set correctly
|
|
|
Which of the following is another name for an RS-232 connection?
|
Serial
|
|
|
BitLocker is available with which of the following versions of Windows 7?
|
-Enterprise
-Ultimate |
|
|
A client calls and becomes belligerent and inappropriate with the technician. The technician responds in return with an insult and a loud verbal argument ensues. Which of the following would have been a better course of action for the technician to take?
|
Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests
|
|
|
A user receives a file from a vendor. When the user tries to open the file, it contains a series of random letters, numbers, code, and opens with the wrong application. Which of the following can the user do to view this file?
|
Right click on the file and open with the correct application
|
|
|
Which of the following wireless security techniques is the MOST secure?
|
Enable Wi-Fi Protected Access
|
|
|
Which of the following is used by attackers to trick a user into sharing sensitive information or passwords?
|
Social engineering
|
|
|
A technician turns on the computer and a bluescreen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means?
|
OS manufacturer's website
|
|
|
Which of the following are potential sources of EMI?
|
-Strong magnets
-AC power runs |
|
|
A user states that they are trying to project their their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?
|
Toggle the function key for displays
|
|
|
Toggle the function key for displays
|
Anti-virus software
|
|
|
Which of the following port types can be used to connect a hard drive to a computer?
|
-eSATA
-FireWire -PATA |
|
|
Which of the following will BEST help a technician remove a virus from an infected computer?
|
Safe Mode
|
|
|
Which of the following interfaces does a sound card use?
|
PCI
|
|
|
Which of the following is MOST likely a program that appears to be something it is not?
|
Trojan
|
|
|
Which of the following occurs by default when a file is copied from a CD-ROM to a folder on an NTFS partition?
|
The file inherits the permissions of the folder it is copied to
|
|
|
Which of the following should be done FIRST to a hard drive before it is disposed?
|
Data wipe
|
|
|
Which of the following voltages is MOST commonly associated with DIMMS?
|
(+3.3v)
|
|
|
Which of the following connectors uses the main board ATX connector type?
|
20/24 pin
|
|
|
Which of the following devices is the MOST appropriate to limit network broadcasts, segment logical address ranges, and interconnect different physical media?
|
Router
|
|
|
Which of the following is the default for HTTP?
|
80
|
|
|
An unidentified person gains access to an office workplace, posing as a new IT staff member. The unidentified person tries to obtain passwords through conversation with other administrators. Which of the following security breaches is occurring?
|
Social engineering
|
|
|
A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Which of the following should the technician do FIRST?
|
Check the tray two paper sensors for blockage and run the printer self test
|
|
|
How does L1 cache memory improve computer performance?
|
L1 cache is built into the processor and runs at the full speed of the core
|
|
|
A technician is installing a new small form factor motherboard. Which of the following form factors is the technician MOST likely installing?
|
Micro ATX
|
|
|
A user reports that print jobs sent to a local printer are printing out as black pieces of paper. Which of the following steps should the technician perform FRIST on the printer to determine the cause?
|
Print an internal test page
|
|
|
A user states that a section of keys on a laptop do not operate. Which of the following is MOST likely the cause?
|
The keyboard cable is partially seated
|
|
|
A memory type typically used in high end workstations and not generally found in consumer grade Pcs is:
|
ECC
|
|
|
Which of the following type of malware tries to strong arm customers into purchasing unwanted, fake security software in order to solve non-existent problems on their machines?
|
Ransom ware
|
|
|
With which of the following devices is a TWAIN32 driver MOST commonly associated?
|
Scanner
|
|
|
A networking device that sends packets to all connections is a:
|
Hub
|
|
|
Which of the following would use a POTS line for receiving Internet packets?
|
DSL
|
|
|
Which of the following should be completed NEXT, after testing the theory of probable cause?
|
Establish a plan of action to resolve the problem
|
|
|
Which of the following utilities will a technician use to find out system information, drivers, running print jobs, and Internet setting all from one location?
|
MSINFO32
|
|
|
Which of the following should be done FIRST when identifying and troubleshooting a problem?
|
Question the user and identify any user changes to the computer
|
|
|
Which of the following connectors would be used in POTS?
|
RJ-11
|
|
|
A user reports that excessive pop-ups are occurring each time they open a web browser. Which of the following is the MOST likely cause?
|
Adware
|
|
|
Which of the following is the FIRST step in the troubleshooting theory?
|
Identify the problem
|
|
|
Which of the following are impact printers?
|
-Line printer
-Dot matrix printer |
|
|
A 2.5 inch (6.4cm) external hard drive is MOST likely to use which of the following power supplies?
|
USB
|
|
|
Which of the following is needed to boot into the Recovery Console in Windows XP?
|
Original Installation CD
|
|
|
Which of the following tools would a technician use to perform a memory upgrade?
|
Anti-static pad
|
|
|
Of the ports below which of the following is the standard HTTP port?
|
80
|
|
|
A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors?
|
1) Apply System Updates
2) Update the BIOS 3) Install the card 4) Install the driver 5) Upgrade the Card Firmware |
|
|
Which of the following wireless types has the potential to provide the GREATEST bandwidth?
|
802.11n
|
|
|
Which of the following versions of Windows Vista includes the Windows Media Center?
|
-Vista Ultimate
-Vista Home Premium |
|
|
Which of the following would be the MOST secure on a wireless router for a SOHO?
|
WPA
|
|
|
Which of the following adapter types uses a 7-pin cable to transmit video signals?
|
S-Video
|
|
|
Which of the following maintenance utilities is used to reorganize files on a hard drive?
|
DEFRAG
|
|
|
Which of the following network types uses telephone lines as its only medium for connectivity?
|
DSL
|
|
|
Which of the following would be able to process a CPU access request the FASTEST?
|
L1 Cache
|
|
|
Which of the following is used to access the Task Manager in Windows XP Professional?
|
-Control + alt + delete
-Right click on the task bar |
|
|
A laptop is required to have hardware level authentication security. Which of the following would be the BEST solution?
|
Use biometric scanners built into the laptops
|
|
|
Which of the following devices has the MOST storage capacity?
|
HDD
|
|
|
Which of the following printer types usually requires special print media?
|
Thermal
|
|
|
Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call?
|
Listen and do not interrupt a customer and then provide a brief status update
|
|
|
Which of the following removable storage devices is MOST likely used to duplicate bootable media?
|
DVD-RW
|
|
|
A user reports a problem with a PC located in the same room as cement testing equipment. The room has adequate cooling. The PC will boot up, but locks up after 5 to 10 minutes of use. After a lockup, it will not reboot immediately. Which of the following is the MOST likely problem?
|
The PC air intakes are clogged with cement dust
|
|
|
A technician has implemented a solution to resolve a customer's issue with frequent unexpected system restarts. Which of the following should be the technician's NEXT troubleshooting step?
|
Verify full system functionality and, if applicable, implement preventative measures
|
|
|
Which of the following is used to process Bit Locker full drive encryption?
|
TPM
|
|
|
A technician is in charge of migrating Windows XP users over to new Windows Vista workstations. Which of the following tools would allow the technician to accomplish this automated process?
|
User State Migration tool
|
|
|
Which of the following processing types allows two instructions to be received and processed nanoseconds apart?
|
Hyper-threading
|
|
|
Which of the following should be the FIRST step in troubleshooting a problem?
|
Identify the problem
|
|
|
A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue?
|
The wireless hardware switch is turned off
|
|
|
A user states that the wireless network adapter has been disabled on the laptop. Which of the following would be the BEST way to remedy this?
|
Toggle the laptop's built-in switch for Wi-Fi
|
|
|
At system startup a technician notices that a newly installed program has an unnecessary service that runs causing the computer system to lock-up after about 20 minutes of use. Which of the following would be acceptable ways to stop the unnecessary service from running at startup?
|
-Run MSConfig and stop the service from the services tab
-Run services msc, navigate to the unnecessary service, and then disable the service |
|
|
Which of the following memory modules is a DDR3 chip?
|
PC10600
|
|
|
Which of the following would BEST provide cooling to a processor?
|
Liquid cooling system
|
|
|
Which of the following DSL types has the same upstream and downstream bandwidth?
|
SDSL
|
|
|
Which of the following types of security concepts describe securing ports and protocols on a system?
|
Software Firewall
|
|
|
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?
|
Frequently paraphrase what the caller is saying
|
|
|
Which of the following can be hot-swappable?
|
Hard drive
|
|
|
A user that a new graphically intensive application they are using will not load because it requires Direct3D to be enabled. Which of the following utilities would be used to enable this?
|
dxdiag.exe
|
|
|
After installing a new PCIe video card amd associated software, the technician reboots the computer. On reboot the computer generates a Windows Stop screen error. Which of the following is the MOST likely cause?
|
The video driver was incompatible or corrupt
|
|
|
The IP address on a workstation is 10.10.145.16. A user calls the helpdesk and asks why the Internet IP address being displayed is 204.19.116.22 on the workstation. Which of the following is this an example of?
|
NAT
|
|
|
There are several technicians working on various systems on a new workbench. Which of the following should be reviewed to ensure all proper procedures are followed to help reduce any possible issues?
|
MSDS
|
|
|
A technician has a security device which displays a number that changes over time. Of which of the following is this an example?
|
A token device
|
|
|
A computer fails to boot into Windows XP and is displaying an 'invalided boot disk' error message on startup. Which of the following should the technician check FIRST?
|
Verify the hard drive is selected as a boot option in BIOS setup
|
|
|
Which of the following explains why it is important to change the default SSID on a wireless router?
|
To differentiate between different wireless networks
|
|
|
Which of the following is the MAIN purpose of the Recovery Console in Windows XP?
|
Provide a way to access the hard drive in an emergency through the command prompt
|
|
|
Which of the following utilities can an administrator use to manage hardware, software, and network components?
|
MMC
|
|
|
Which of the following chipsets is responsible for controlling the new data flow between a PATA optical drive and the processor?
|
Southbridge
|
|
|
Which of the following is the MAIN advantage of choosing a 64-bit (x64) operating system over a 32-bit (x86) operating system?
|
The ability to access more than 4GB of RAM
|
|
|
Which of the following can a technician type into the command prompt to open a Remote Desktop Connection?
|
mstsc
|
|
|
Which of the following identifies a warless network's name?
|
SSID
|
|
|
A client needs a laser printer cleaned. Which of the following tools would be appropriate to clean the inside of a laser printer?
|
Toner vacuum
|
|
|
A small shock of electricity transferred from a computer or other electronic component to a person is known as:
|
ESD
|
|
|
Which of the following is placed FIRST on top of the processor to aid in the cooling process?
|
Thermal Compound
|
|
|
Which of the following broadband mediums has the HIGHEST latency?
|
Satellite
|
|
|
Which of the following utilities would be used to configure energy saving measures when a laptop switches to battery power?
|
ACPI
|
|
|
A technician wants to turn off Direct3D acceleration. In which of the following locations is the setting to disable this option?
|
Dxdiag
|
|
|
Which of the following should be used to restore a Windows 7 System image to a new replacement hard drive?
|
Windows 7 Installation DVD
|
|
|
A customer has asked a technician to install a version of Windows 7 that will allow for Bit Locker functionality. Which of the following editions should the technician install?
|
Enterprise
|
|
|
A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?
|
Consult with co-workers for additional ideas
|
|
|
NTFS is required to install which client OS?
|
Windows 7
|
|
|
Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port?
|
63
|
|
|
Which of the following locations will allow a user to change the Windows Vista Start Menu to resemble the Windows XP Start Menu?
|
Right-click Start Menu/Properties/Start Menu Tab
|
|
|
Which of the following memory modules is a DDR3 chip?
|
PC8000
|
|
|
Where would a technician look to find the version of Windows running on a machine?
|
Computer Management > System Tools
|
|
|
Which of the following network types allows for high speed data communication and is the MOST difficult to splice into?
|
Fiber
|
|
|
After attempting a solution suggested by a previous technician, a user calls back because the solution did not work, and is very frustrated. Which of the following would be an appropriate response?
|
"Please describe the problem and we will try to resolve it"
|
|
|
Which of the following will allow a technician to use a single set of input devices on several computers?
|
KVM
|
|
|
Which of the following is useful as a FIRST step when troubleshooting issues of a laptop not on?
|
Verify AC adapter LED's
|
|
|
Which of the following memory types needs to be refreshed?
|
DRAM
|
|
|
Which of the following would BEST provide cooling to a hard drive?
|
Case Fan
|
|
|
Which of the following is a difference between PCI-X and PCI-e expansion slots?
|
PCI-X cards will fit in older PCI slots, but PCI-e will not
|
|
|
Which of the following storage types has no movable parts?
|
Flash
|
|
|
Which of the following devices is considered a solid state storage device?
|
Flash drive
|
|
|
Which of the following port numbers is FTP assigned to?
|
21
|
|
|
A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all the PC's cables are plugged into their respective ports. Which of the following is the MOST likely cause?
|
Frayed or broken cables
|
|
|
Several print jobs have recently been sent to the printer but nothing is printing. While looking at the print queue, the technician notices that the first print job has an error. Which of the following actions should be taken to remove the error and allow the other jobs to print?
|
Cancel the print job with the error
|
|
|
A networking device that keeps track of which computer or device is connected to each port is a:
|
Switch
|
|
|
A user calls about a problem with receiving email. After troubleshooting the user's computer and finding nothing wrong, the technician contact the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?
|
"The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved"
|
|
|
Which of the following wireless standards has the potential for having the MOST bandwidth?
|
802.11n
|
|
|
Which of the following would a technician use to install a manufacturer's image on a notebook?
|
-Recovery CD
-Factory recovery partition |
|
|
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?
|
"What was the last thing that occurred before the PC had problems?"
|
|
|
Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller?
|
63
|
|
|
Which of the following connector types is used for a 100BaseT network?
|
RJ-45
|
|
|
A technician installs a new graphics card in a computer and upon booting up nothing happens. The technician puts the old graphics card back into the computer and the computer boots up normally. Which of the following would be the BEST source of information to solve the problem?
|
-Installation manual
-Manufacturer's website |
|
|
A user wants to access a Bluetooth device from a Bluetooth equipped laptop. Which of the following steps needs to be completed for this to work?
|
The laptop and the Bluetooth device must be paired
|
|
|
A technician has been asked to install Cat5e cabling into air return suspended-ceiling area of an office. Which of the following types of cabling should be used?
|
Plenum
|
|
|
Which of the following display ports sends video output over pure digital signal?
|
HDMI and DVI
|
|
|
Which of the following attributes is set when a file is ready to be backed up?
|
A
|
|
|
Which of the following Windows versions contains the UAC security feature?
|
Windows Vista
|
|
|
Which of the following would MOST likely be used to aid a technician in the removal of spyware?
|
Safe Mode
|
