2- Management Lesson 04 - Chapter 7

Front 1

A desired future state that the organization attempts to realize

Back 1

goal

Front 2

A blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.

Back 2

plan

Front 3

The act of determining the organization's goals and the means for achieving them.

Back 3

planning

Front 4

The organization's reason for existence.

Back 4

mission

Front 5

A broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

Back 5

mission statement

Front 6

Broad statements of where the organization wants to be in the future; pertain to the organization as a whole rather than to specific divisions or departments.

Back 6

strategic goals

Front 7

The action steps by which an organization intends to attain strategic goals.

Back 7

strategic plans

Front 8

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Back 8

tactical goals

Front 9

Plans designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.

Back 9

tactical plans

Front 10

Specific, measurable results expected from departments, work groups, and individuals within the organization.

Back 10

operational goals

Front 11

Plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities.

Back 11

operational plans

Front 12

A method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.

Back 12

management by objectives

Front 13

Plans that are developed to achieve a set of goals that are unlikely to be repeated in the future.

Back 13

single-use plans

Front 14

Ongoing plans that are used to provide guidance for tasks performed repeatedly within the organization.

Back 14

standing plans

Front 15

Plans that define company responses to specific situations, such as emergencies, setbacks, or unexpected conditions.

Back 15

contingency plans

Front 16

A group of planning specialists who develop plans for the organization as a whole and its major divisions and departments and typically report directly to the president or CEO.

Back 16

central planning department

Front 17

Managers work with planning experts to develop their own goals and plans.

Back 17

decentralized planning

Front 18

A group of managers and employees who develop a strategic plan.

Back 18

planning task force

Front 19

Levels of Goals/Plans

Back 19

1) Mission Statement
2) Strategic Goals/plans - Sr. Management
3) Tactical Goals/Plans - Middle Management
4) Operational Goals/Plans - Lower Management

Front 20

Goals in an organization

Back 20

1) Organizational Mission
2) Goals & Plans
3) Hierarchy of Goals

Front 21

Criteria for Effective Goals

Back 21

1) Specific & Measurable
2) Cover key results areas
3) challenging but realistic
4) Linked to rewards
5) Defined time period

Front 22

Purpose of Goals:

Back 22

1) Legitimacy
2) Guides to action
3) Source of motivation & commitment
4) Rational for decision
5) Standards of Performance

Front 23

Planning types & Performance

Back 23

1) management by objective
2) Single use & standing plans
3) Contingency Plans
4) Crisis Management Planning

Front 24

Management by objective

Back 24

1) Set Goals
2) Development
3) Review progress - Take corrective active
4) Appraise Performance

Front 25

Crisis Management Planning:

Back 25

1) Prevention
2) Preparation
3) Containment

Front 26

Preparation Crisis Management

Back 26

1) Designate spokesperson
2) Detailed Written Plan
3) Communication and Messaging system

Front 27

New Workplace Planning

Back 27

1) Start w/ strong mission
2) Set stretch goals
3) Create a culture that encourages learning
4) Design new roles for planning staff
5) Use temporary Task Forces
6) Planning still starts and slopes at top