2- Management Lesson 02 - Chapter 3

Front 1

All elements existing outside the organization's boundaries that have the potential to affect the organization.

Back 1

external organizational environment

Front 2

The layer of the external environment that affects the organization indirectly.

Back 2

general environment

Front 3

The layer of the external environment that directly influences the organization's operations and performance.

Back 3

task environment

Front 4

The environment within the organization's boundaries.

Back 4

internal environment

Front 5

Portion of the external environment that represents events originating in foreign countries as well as opportunities for American companies in other countries.

Back 5

international dimension

Front 6

The dimension of the general environment that includes scientific and technological advancements in the industry and society at large.

Back 6

technological dimension

Front 7

The dimension of the general environment that includes scientific and technological advancements in the industry and society at large

Back 7

technological dimension

Front 8

The dimension of the general environment representing the demographic characteristics, norms, customs, and values of the population within which the organization operates.

Back 8

sociocultural dimension

Front 9

The dimension of the general environment representing the overall economic health of the country or region in which the organization functions.

Back 9

economic dimension

Front 10

The dimension of the general environment that includes federal, state, and local government regulations and political activities designed to influence company behavior.

Back 10

legal-political dimension

Front 11

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways.

Back 11

pressure group

Front 12

People and organizations in the environment who acquire goods or services from the organization.

Back 12

customers

Front 13

Other organizations in the same industry or type of business that provide goods or services to the same set of customers.

Back 13

competitors

Front 14

People and organizations who provide the raw materials the organization uses to produce its output.

Back 14

suppliers

Front 15

The people available for hire by the organization.

Back 15

labor market

Front 16

Roles assumed by people and/or departments that link and coordinate the organization with key elements in the external environment.

Back 16

boundary-spanning roles

Front 17

The combining of two or more organizations into one.

Back 17

merger

Front 18

A strategic alliance or program by two or more organizations.

Back 18

joint venture

Front 19

The set of key values, beliefs, understandings, and norms that members of an organization share.

Back 19

culture

Front 20

An object, act, or event that conveys meaning to others.

Back 20

symbol

Front 21

A narrative based on true events that is repeated frequently and shared by organizational employees.

Back 21

story

Front 22

A figure who exemplifies the deeds, character, and attributes of a strong corporate culture.

Back 22

hero

Front 23

A phrase or sentence that succinctly expresses a key corporate value.

Back 23

slogan

Front 24

A planned activity that makes up a special event and is conducted for the benefit of an audience.

Back 24

ceremony

Front 25

A manager who uses signals and symbols to influence corporate culture.

Back 25

cultural leader

Front 26

Components of General Environment?

Back 26

1) International
2) Technological
3) Sociocultural
4) Legal-Political
5) Economical

Front 27

Components of Task Environment?

Back 27

1) Customers

2) Competitors

3) Suppliers

4) Labor Markets

Front 28

Components of Internal Environments?

Back 28

1) Employees

2) Culture

3) Management

Front 29

Strategies for adapting to the environment?

Back 29

1) Boundary Spanning Roles

2) Inter organizational partnerships

3) Mergers and joint ventures

Front 30

Values that characterize culture?

Back 30

1) Symbols
2) Stories
3) Heroes
4) Slogans
5) Ceremonies

Front 31

Types of Cultures?

Back 31

1) Adaptability culture
2) Achievement culture
3) Clan Culture
4) Bureaucratic culture

Front 32

primary focus on the involvement and participation of the organization’s members and on rapidly changing expectations form the environment.

Back 32

Clan Culture

Front 33

internal focus and a consistency orientation for a stable environment. This organization has a culture that supports a methodical approach to doing business. Symbols, heroes, and ceremonies support cooperation, tradition, and following established policies and practices as ways to achieve goals.

Back 33

Bureaucratic Culture

Front 34

strategic focus on the external environment through flexibility and change to meet customer needs. The culture encourages entrepreneurial values, norms, and beliefs that support the capacity of the organization to detect, interpret, and translate signals from the environment into new behavior responses.

Back 34

Adaptability Culture