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11 Cards in this Set
- Front
- Back
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Definition of a Business Process/ Qualities of a BP
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A business process is an end-to-end set of business activities carried out by business workers in order to deliver a result of value to process customers
It is a collection of linked tasks that consume inputs, add value, and produce an output of value to an internal or external customer - They extend over time (perhaps days or weeks) and may involve several people (business workers) and/ or departments |
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What is an activity?
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It is an individual action carried out by a business worker in order to further a business process e.g create the order, package the order, ship the order, log on etc.
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What is a business worker?
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Someone who performs one or more activities within a process
Some processes may not have workers e.g online banking automated process |
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What is the business customer?
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External to the business process
Interacts with the process and is often the beneficiary of the business process and may kick the process off |
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How may TOP level business process will there ONLY be in the business?
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6 to 12
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What is the golden role of BPM?
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You cannot reengineer a department only the processes and they can span departments
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Metrics:
What is cycle time? |
The total elapsed time from the initial request for a good or service (input) to the eventual delivery of that good or service (output)
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What is value time?
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The amout of time spent doing useful work e.g. activity time or process time
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What is cycle time ratio?
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Value time/ Cycle time
or time actually spent doing useful work / ovrall cycle time |
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For un-reengineered processes, what is the ration of value time to elapsed time?
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0.03
Only 3% of the total elapsed time in a process is spent doing useful work so cycle time ration is <= 3% |
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What other metrics can be measured for a workflow?
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Cycle time
Value time cost for eac step Quality of each step |
