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6 Cards in this Set
- Front
- Back
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Effective Communication
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the exchange of information between people or groups, with feedback
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Communication media
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the methods used to communicate a message
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Information overload
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so much information and so many messages are received that the most important ones cannot be easily identified and acted on- most likely to occur with electronic media
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Non-verbal communication
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messages sent and received without verbal information such as facial expressions, eye contact, tone of voice, body posture and gestures and position within a group
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Informal communication
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unofficial channels of communication that exists between informal groups within an organization
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Communication barriers
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reasons why communication fails
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