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43 Cards in this Set

  • Front
  • Back
knowledge-and-information-intense products
products that require a great deal of learning and knowledge to produce
digital firm
organization where all business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means
business process
ways organizations coordinate and organize work activities, information, and knowledge to produce a product or service
supply chain management system
i.s. that automate the relationship btwn firm and supplier to optimize the planning, sourcing, manufacturing, and delivery of products and services
customer relationship management system
i.s. for creating integrated view of all the relationships a firm maintains with customers
enterprise system
integrated enterprise-wide i.s. that coordinate key internal processes of the firm, integrate data from manufacturing and distribution, finance, sales, and h.r.
knowledge management systems
systems taht support creation, capture, storage, and dissemination of firm expertise and knowledge
information system
interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization
data that have been shaped into a form that is meaningful and useful
streams of raw facts representing events occuring in organizations or physical environment before they have been organized and arranged into a understandable/useful form
capture or collection of raw data from within the organization or from its external environment for processing in an i.s.
conversion, manipulation, and analysis of raw input into a form that is more meaningful
distribution of processed information to the people who will use it or to the activities for which it will be used
output that is returned to the appropriate members of the organization to help them evaluate or correct imput
computer-based i.s.
i.s. that rely on computer hardware and software for processing and disseminating information
formal system
system resting on accepted and fixed definitions of data and procedures, operating with predefined rules
information systems literacy
broad-based understanding of i.s. that includes behavioral knowledge about org and indiv using i.s. as well as technical knowledge about computers
computer literacy
knowledge about info technology, focusing on understanding how computer-based technologies work
business functions
specialized tasks performed in a business organization, including: manufactuing and production, sales and marketing, finance, accounting, and human resources
standard operating procedures (SOPs)
formal rules for accomplishing tasks that have been developed to cope with expected situations
knowledge workers
engineers, architects
-design products or services and create knowledge
data workers
secretaries, bookkeepers
-process paperwork for organization
production or service workers
people who actually produce products or services
senior managers
topmost hierarchy
responsible for making long-range decisions
middle managers
middle of organizational hierarchy
responsible for carrying out plans and goals of senior managers
operational managers
monitor day-to-day activities of organization
computer hardware
physical equip
imput, processing, output activities
computer software
detailed, preprogrammed instructions to control and coordinate hardware components
storage technology
physical media and software governing storage and organization of data
communications technology
devices and software to link hardware components and transfer data
link 2 or more computers to share data and resources
information technology infrastructure
hardware, software, data and storage technology, networks providing shared information technology resources
management information systems
study of i.s. on use in business and management
internation network of networks
private and public networks
world wide web
system with universally accepted standards
store, receive, format, display information in networked environment
mass customization
offer individually tailored products/services on large scale
interorganizational systems
i.s. that automate flow of information and link organization to customers, distributors, or suppliers
digital market
marketplace created by computer and communication technologies
link buyers and sellers
electronic commerce
buy and sell goods and services electronically
internal corporate networks
private intranet
authorized outsiders can access
electronic business
internet and digital technology to execute business processes
information architecture
design that information technology takes to achieve goals