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43 Cards in this Set
- Front
- Back
knowledge-and-information-intense products
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products that require a great deal of learning and knowledge to produce
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digital firm
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organization where all business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means
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business process
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ways organizations coordinate and organize work activities, information, and knowledge to produce a product or service
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supply chain management system
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i.s. that automate the relationship btwn firm and supplier to optimize the planning, sourcing, manufacturing, and delivery of products and services
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customer relationship management system
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i.s. for creating integrated view of all the relationships a firm maintains with customers
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enterprise system
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integrated enterprise-wide i.s. that coordinate key internal processes of the firm, integrate data from manufacturing and distribution, finance, sales, and h.r.
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knowledge management systems
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systems taht support creation, capture, storage, and dissemination of firm expertise and knowledge
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information system
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interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization
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information
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data that have been shaped into a form that is meaningful and useful
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data
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streams of raw facts representing events occuring in organizations or physical environment before they have been organized and arranged into a understandable/useful form
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input
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capture or collection of raw data from within the organization or from its external environment for processing in an i.s.
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processing
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conversion, manipulation, and analysis of raw input into a form that is more meaningful
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output
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distribution of processed information to the people who will use it or to the activities for which it will be used
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feedback
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output that is returned to the appropriate members of the organization to help them evaluate or correct imput
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computer-based i.s.
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i.s. that rely on computer hardware and software for processing and disseminating information
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formal system
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system resting on accepted and fixed definitions of data and procedures, operating with predefined rules
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information systems literacy
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broad-based understanding of i.s. that includes behavioral knowledge about org and indiv using i.s. as well as technical knowledge about computers
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computer literacy
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knowledge about info technology, focusing on understanding how computer-based technologies work
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business functions
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specialized tasks performed in a business organization, including: manufactuing and production, sales and marketing, finance, accounting, and human resources
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standard operating procedures (SOPs)
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formal rules for accomplishing tasks that have been developed to cope with expected situations
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knowledge workers
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engineers, architects
-design products or services and create knowledge |
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data workers
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secretaries, bookkeepers
-process paperwork for organization |
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production or service workers
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people who actually produce products or services
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senior managers
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topmost hierarchy
responsible for making long-range decisions |
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middle managers
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middle of organizational hierarchy
responsible for carrying out plans and goals of senior managers |
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operational managers
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monitor day-to-day activities of organization
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computer hardware
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physical equip
imput, processing, output activities |
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computer software
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detailed, preprogrammed instructions to control and coordinate hardware components
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storage technology
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physical media and software governing storage and organization of data
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communications technology
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devices and software to link hardware components and transfer data
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network
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link 2 or more computers to share data and resources
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information technology infrastructure
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hardware, software, data and storage technology, networks providing shared information technology resources
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management information systems
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study of i.s. on use in business and management
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internet
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internation network of networks
private and public networks |
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world wide web
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system with universally accepted standards
store, receive, format, display information in networked environment |
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mass customization
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offer individually tailored products/services on large scale
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interorganizational systems
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i.s. that automate flow of information and link organization to customers, distributors, or suppliers
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digital market
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marketplace created by computer and communication technologies
link buyers and sellers |
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electronic commerce
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buy and sell goods and services electronically
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intranet
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internal corporate networks
private |
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extranet
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private intranet
authorized outsiders can access |
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electronic business
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internet and digital technology to execute business processes
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information architecture
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design that information technology takes to achieve goals
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