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24 Cards in this Set
- Front
- Back
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How come you're afraid of needles?
What makes you afraid of a little poke? What type of communication blocker is this? |
Asking for explanations/ Asking why
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Patient has waited for hrs in ER waiting room and complains to the staff. Nurse says, "we are doing our best, it's been very busy tonight and we had some call ins. What type of communication blocker is this?
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Defending
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Giving ? is a communication blocker like telling a person, friend or family, that they need to visit the doctor for a possible medical condition.
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Advice
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A client complained that he is having problems controlling his urge to urinate and the nurse replies. "Honey, it's normal for old people to be incontinent." This dismisses the client's complaint and doesn't deal with the problem. It also may discourage the client from reporting other problems he may be experiencing. What communication blocker is this?
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Stereotyped responses
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patient-"I want to die"
Nurse-"Did you have visitors over the weekend?" what type of communication blocker is this? |
Changing topics
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patient-"I wish I were dead"
Nurse-" you don't really mean that" What type of communication blocker is this? |
Belittling feelings
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Client confesses feelings of depression in regards to his disease. The Nurse, looks at the chart, then proceeds to examine the I.V., then halfheartedly says, "really, tell me more" What form of communication blocker is this?
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Failure to listen
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A pt. tells his nurse that he has been feeling fatigued. The nurse documents it without asking if he is having any other symptoms related to it. The nurse could be missing important information by failing to ask any more questions. What form of communication blocker is this?
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Failure to probe
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Pt.- " I'm afraid that i'll never be able to walk again"
Nurse- "you're afraid you'll never be able to walk again." what type of communication blocker is this? |
Parroting
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The nurse reassures a patient before he goes into surgery, telling him everything will be ok and he has nothing to worry about.
What type of communication blocker is this? |
Reassuring
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Client-" would you re-explain my condition to me? I forgot what the doctor said."
Nurse-"I really have to finish passing out my medication. What form of communication blocker is this? |
Rejecting
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If you use medical terminology instead of layman's terms. what form of communication blocker is this?
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Using professional terms
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Nurse-"Many young people your age have questions about sex. what questions or concerns do you have?"
What type of communication blocker is this? |
Asking personal questions
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A nurse doesn't encourage a client to perform self-care because she pities the fact she has terminal cancer. this could cause a loss of self-esteem and encourage a feeling of powerlessness. What type of communication blocker is this?
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Sympathizing
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To contend or disagree in words with a patient. What form of communication blocker is this?
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Arguing
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Nurse-"Mr. Smith, I told you that you had to take your vitamins every morning. Now what did I say would happen if you didn't?"
What form of communication blocker is this? |
Patronizing
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pt-"Nurse, I need pain medication for my headache"
Nurse-"I'll order some aspirin" What form of communication blocker is this? |
Automatic responses
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Finishing statements for pts. e.g.
pt-"My back pain feels like" Nurse interrupts with "a stabbing pain." What type of communication blocker is this? |
Interrupting
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"You should not be having pre-marital sex"
"You should go to church every Sunday" What type of communication blockers are these? |
Expressing values/
judgments |
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Reinforcing unacceptable behaviors. e.g. "Sure Mr.B, leave your dentures on the tray. I will get them" or " Young ladies like you should not be having babies" Are what type of communication blockers?
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Approving/Disapproving
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The nurse denies his own rights and needs, for those of the patient.
e.g.'I'm so stupid, I can't believe I did that, I'm sorry." What type of comm. blocker is this? |
Passive
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The nurse puts his own needs and rights before those of others. e.g.
"It's time for lunch, you'll have to wait." What type of comm. blocker is this? |
Aggressive
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Pt-"I haven't had much of an appetite.'
Nurse-"You can't be serious, you practically licked your plate clean at lunch." what type of comm. blocker is this? |
Challenging
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Nurse-"So your sister died of breast cancer 10 yrs ago... what happened to her children?
What type of comm. blocker is this? |
Probing
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