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20 Cards in this Set
- Front
- Back
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Name the four relationship phases.
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Pre-orientation
Orientation Working Termination |
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Name the Relationship phase- Gathering data about pt- from report, reviewing chart, before we meet our patient.
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Pre-orientation
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Name the relationship phase- Meeting and greeting, introduction, communication, est. roles, boundaries, culture, pain, how to address the patient.
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Orientation
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Name the relationship phase- Longest phase, working together to meet goals, helping with coping, active listening.
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Working
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Name the relationship phase- time is up! evaluate goals to see if they were met, transition care.
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Termination
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Name the 5 communication levels?
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Intrapersonal
Interpersonal Transpersonal Small Group Public |
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Name the Communication level- Communication within yourself, self talk, generally done under stress, can be calming, DO NOT DO IT OUT LOUD!
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Intrapersonal
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Name the communication level- the most common level, 1on1 fact to face.
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Interpersonal
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Name the communication level- occurs in spiritual domain in yourself and patient.
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transpersonal
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Name the communication level- within a group of 2-10 people.
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Small group
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Name the communication level- interaction with a group of more than 10, and audience. We may use an overhead, microphone props, moving around these help us communicate.
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Public communication
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Communication is effective when the message the ? intends to send and what the ? understands are congruent.
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sender
receiver |
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what is choosing the channel ?
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The medium in which we comunicate- e.g. in person, phone, voice mail, e-mail, text, social media, written correspondence
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Name 10 factors that affect communication?
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Developmental, Emotional, Environment, Gender, Mental, Physical, Roles, Responsibilities, Sociocultural,Values,
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Verbal communication includes ?
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written words
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The face is the most ? body part.
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expressive
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A patient has just been diagnosed with cancer. They are fearful about what is going to happen to them. You should be an ? by validating their concerns.
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active listener
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Using phrases like, "Go-on", "uh-huh", or non-verbal responses such as head nodding shifting forward with increased attention is what technique of communication?
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Facilitation
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Clarifying a clients behavior that is a problem, telling them why their behavior is a problem, requesting a change in behavior, encouraging a change while emphasizing positives that come of it or negative consequences of not changing is what form of communication?
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Confrontation
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A statement covering main points. e.g. When a patient is being discharged or transferred the nurse's report should ? the clients condition and care. What form of communication is this?
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summarize
Summarization |
