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15 Cards in this Set
- Front
- Back
- 3rd side (hint)
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organizational behavior (OB)
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the study of the actions of people at work
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Visible Aspects
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strategies
objectives policies & procedures structure technology formal authority chain of command |
easier to address
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Hidden Aspects
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attitudes
perceptions group norms informal interactions interpersonal/intergroup conflicts |
harder to address
concerning how employees behave at work |
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OB focuses on 3 major areas:
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1. individual behavior
2. group behavior 3. organizational aspects |
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1. individual behavior
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attitudes
personality perception learning motivation |
work of psychologists
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2. group behavior
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norms
roles team building leadership conflict |
work of sociologists & social psychologists
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3. organizational aspects
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structure
culture human resource policies & practices |
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Goals of OB:
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a. explain
b. predict c. influence behavior |
a. explain why employees engage in some behaviors rather than others
b. predict how employees will respond to various actions and decisions c. influence how employees behave |
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explain, predict influence WHICH behaviors?
6 Behaviors: |
1. employee productivity
2. absenteeism 3. turnover 4. organizational citizenship behavior (OCB) 5. job satisfaction 6. workplace misbehavior |
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1. employee productivity
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a performance measure of both efficiency and effectiveness
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managers want to know what factors will influence the efficiency and effectiveness of employees
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2. absenteeism
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the failure to show up for work
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difficult for work to get done when employees don't show up.
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3. turnover
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the voluntary or involuntary permanent withdrawal from an organization
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problematic because it leads to increased recruiting, selection, and training costs as well as work disruptions
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4. organizational citizenship behavior (OCB)
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discretionary behavior that's not part of an employee's formal job requirements but that promotes the effective functional of the organization
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examples:
helping others on one's work team volunteering for extended job activities avoiding unnecessary conflicts making constructive statements about one's work group and the org |
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5. job satisfaction
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an employee's general attitude toward his or her job
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it is an attitude rather than a behavior
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6. workplace misbehavior
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any intentional employee behavior that is potentially harmful to the organization or individuals within the organization
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shows up in 4 ways:
1. deviance 2. aggression 3. antisocial behavior 4. violence ex's: playing loud music just to irritate coworkers verbal aggression sabotage |
