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6 Cards in this Set

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  • Back
Fire department personnel striving to become knowledgeable about the various factions within the community
Community Awareness
Fire department personnel striving to acquaint the community with the department's mission and show its operations in the best light
Public relations
The ability to hear what a citizen means, even when he is unable to articulate his concern clearly
Effective listening
People who receive services from the fire department or are in some way connected to an incident
Customers
Firefighters who operate on the task level
Workers
First-level supervisor/ company officers
Bosses